English 
M
Rating: 4 out of 5
Left on door step on the day they said it would arrive.
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 3 and 4 stars
Reset filtersS
Rating: 3 out of 5
would like the alarm to activate quicker without delay when activated. delay time in activating is ok.
Response from Ultra Secure (ultrasecuredirect.com)
Good afternoon Sir. Many thanks for your review and sharing your feedback The entry delay on the PIR is 5 seconds and the sirens is 15 seconds, which should give you enough time to deactivate the system should you have forgotten to disarm before entering, but it does seem a while when you are waiting /timing etc. We do appreciate customer feedback and try to use this information to further improve our products moving forward. Kind regards Stuart
L
Rating: 4 out of 5
Good
F
Rating: 4 out of 5
I bought a wireless autonomous infrared barrier, it still works after several months, a bit expensive for what it is, indeed the components and housings do not give a great feeling of quality, but as long as it works!
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J
Rating: 4 out of 5
Fast delivery but very poorly packaged or the box arrived loose for the product I ordered, it's not a big deal hence one star less
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P
Rating: 4 out of 5
Fast and good advice
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G
Rating: 4 out of 5
Product matching the description, very reasonable price. However, the SIM card location is complicated to access and use, fragile design of the SIM holder.
Very good phone exchanges, technical support easy to reach, responsive and efficient.
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Very good phone exchanges, technical support easy to reach, responsive and efficient.
J
Rating: 3 out of 5
Overall, rather satisfied with my order, delivery ok, correct product but it's a shame to have several types of batteries for each device. The presence detector takes too long to detect. The price is quite high
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S
Rating: 3 out of 5
I give an average rating because the purchase went well but if I had had all the response elements from the start, I wouldn't have to return it. Return also went well
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M
Rating: 4 out of 5
Good, but not easy to adjust. The supports are not suitable for all orientations.
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S
Rating: 4 out of 5
Good product, however it would be wise for the noise level to be higher...
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S
Rating: 4 out of 5
Products easy to find on the site. Configuration on a case-by-case basis. Reactive customer service. A progress to be made is the remote control of the camping alarm which needs to be insisted upon to activate and deactivate. Customer service explained to me how to fix this small issue.
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J
Rating: 4 out of 5
Rather very good
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R
Rating: 4 out of 5
Missing a user manual in French. For the other cameras I plan to install, it will not be this brand I will turn to.
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L
Rating: 4 out of 5
Very good
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V
Rating: 4 out of 5
Prompt delivery. We were sent a power adaptor with no plug. This was sorted out with only one call.
The product works as well as is states on the box
The product works as well as is states on the box
V
Rating: 4 out of 5
Help before I bought the product was superb. The product itself is fantastic and does what I hoped it woild do.
However the written instructions that came with it, could be improved. The writing was too small so very hard to read. Also there was a sheet wth another unrelated product that confused me.
I had a little trouble setting up the alarm and understanding it so phoned for help. The pjone wasn't answered and after a day or two I got a personal email with detailed instructions.which I followed successfully. I was hopo g for a phone call but it didn't happen.
However the written instructions that came with it, could be improved. The writing was too small so very hard to read. Also there was a sheet wth another unrelated product that confused me.
I had a little trouble setting up the alarm and understanding it so phoned for help. The pjone wasn't answered and after a day or two I got a personal email with detailed instructions.which I followed successfully. I was hopo g for a phone call but it didn't happen.
V
Rating: 4 out of 5
Very good
V
Rating: 4 out of 5
Garage alarm, with repeater.
Reasonably okay for the price, But
PIR sensor only works for up to 2m, so had no option other than to install covering the doorway -shed is 5m x 5 m.
Assembly sketches don't reflect the actual appearance of the step main bits of kit. As a result it took me some time to figure out that the pieces had to be paired locating the pairing buttons was a pain, but got there in the end.
Would have expected better for the money.
Reasonably okay for the price, But
PIR sensor only works for up to 2m, so had no option other than to install covering the doorway -shed is 5m x 5 m.
Assembly sketches don't reflect the actual appearance of the step main bits of kit. As a result it took me some time to figure out that the pieces had to be paired locating the pairing buttons was a pain, but got there in the end.
Would have expected better for the money.
V
Rating: 4 out of 5
It is a very reliable product, but the lock is very weak. I had to upgrade a bit to use a more secure lock
V
Rating: 4 out of 5
Items look ok but instruction sheet poor but after email enquiry got the info I wanted
V
Rating: 4 out of 5
Lid on the spigot didn't fit flush
V
Rating: 4 out of 5
Service good , postage a bit steep but OK
V
Rating: 4 out of 5
Prompt delivery. Sturdy post. Easy installation.
V
Rating: 4 out of 5
Does exactly what I wanted it too do
V
Rating: 4 out of 5
I had a problem with a newly purchased security camera. It now transpires it is a problem with my Android phone and not the camrea at all. Ultrasecure sent a video to help me set the camera up but with the phone problem they offered a full refund. They cannot be faulted both in personal contact or service. Roy.
V
Rating: 4 out of 5
I found the product that I needed and received very fast
I Have now set it up and is working very well and just what I needed
I could have done with instructions but found it on he web
I Have now set it up and is working very well and just what I needed
I could have done with instructions but found it on he web
V
Rating: 4 out of 5
Technically perfect
Not cleary describe how to install
But dose the job
Install at rear garden 100 m in summer house and works perfect
Not cleary describe how to install
But dose the job
Install at rear garden 100 m in summer house and works perfect
V
Rating: 3 out of 5
I found the instructions for installation of my purchase both confusing and difficult to understand
Response from Ultra Secure (ultrasecuredirect.com)
Good afternoon Many thanks for your review and many apologies that the instructions were not simple to follow. We have tried to update many of our instruction manuals and set up guides to make the process easier (if possible, we do try to program kits and systems up for customers prior to despatch if we know the set up requirements), using QR codes, pictures and videos as well as re-writing some manuals and frequently asked questions sections on our Technical help pages on our website. Should you require additional support to get the system up and running or have any query about the operation of your kit, please do email us at [email protected], including the issue/query and contact details, I can arrange for one of our technicians to assist and get you up and running. Hope this helps kind regards Stuart
V
Rating: 4 out of 5
Very good product only problem I have is the 360 degree sensor I need it to guard through my front door only not go off every time I walk by it at night when armed apart from that it's ok
V
Rating: 3 out of 5
The range is shorter than claimed. The default sound needs to be dog barking but it is door bell. So if the electricity is briefly off when away, it will go back to door bell and defeat the purpose. The dog sound is okay
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir Many thanks for your review and sorry to hear that the product does not seem to achieve the range as advertised. With these units, there is an option to change the sensitivity settings. Positioning of the unit can also be key to achieving range and hopefully we will be able to advise or give you some pointers if you are uncertain on best set up scenarios. Unfortunately the default alarm/warning chime is not the dog bark and we will pass your comments onto the manufacturer. Hope this helps but please do return the unit to us for a full refund if not satisfied. Kind regards Stuart UltraSecure Direct
A
Rating: 4 out of 5
Overall satisfied with the Ultracom 2 intercom kit: product quality, range efficiency, aesthetics, ease of installation, French manuals, and videos on the site. The only downside: the handset is a bit impractical for communication because you have to press the side button to talk and release it to listen (like a walkie-talkie), not great!
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V
Rating: 4 out of 5
The problem here is not with Ultrascape, but the service offered by DPD who tried and failed to follow good delivery instructions, and failed miserably, because if they are not delivering to someone's house, they haven't got a damn clue.
V
Rating: 4 out of 5
The torches were delivered the day after I ordered them - Excellent. But they are quite expensive.
V
Rating: 4 out of 5
Ordered goods received quickly.
V
Rating: 4 out of 5
Although I'm not computer savvy, ordering was easy and the speed and conscientiousness of the delivery company was first rate.
A
Rating: 4 out of 5
A clear and well-referenced site. Precise technical details that help in the choice. An affordable Quality/Price ratio.
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A
Rating: 4 out of 5
Good advice from the online salesperson and good product.
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A
Rating: 4 out of 5
Quick, simple, effective. However, not convinced by the maximum volume of 105 decibels.
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A
Rating: 4 out of 5
Clear and effective
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