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Rating: 4 out of 5
Well received
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
everything ok
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Rating: 4 out of 5
satisfied with the order and delivery and also with the after-sales service as I needed information regarding the user manual
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Rating: 3 out of 5
Hello, On the 3 'U' received, one was defective and did not stand up completely. It is regrettable that the proper functioning of the products is not verified before shipment: quality control issue. Best regards. Annie EGGERMANN
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Rating: 4 out of 5
as serious, I often recommend your site to those who wish to equip themselves with an alarm solution
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Rating: 3 out of 5
Indeed, I am not very satisfied because you delivered to me on a Wednesday when I asked you not to deliver on Wednesday because the bakery was closed, happy coincidence that I passed by at that moment.
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Rating: 4 out of 5
satisfactory
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Rating: 4 out of 5
Good reception, problem resolution a bit long, very good contact with the person resolving the issue. I recommended your site to a friend (Mr. Bonnifay) for the same article. Good continuation.
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Rating: 4 out of 5
good
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Rating: 4 out of 5
no problem
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Rating: 4 out of 5
Sometimes it's not easy to find what you're looking for because you have to know exactly what you're looking for!
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Rating: 4 out of 5
gives good advice
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Rating: 4 out of 5
Product conforms and is of quality. Fast shipping.
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Rating: 4 out of 5
Quality product. Serious site, compliant.
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Rating: 3 out of 5
Very good contacts. The ULTRACOM600 material has good performance (range, sound clarity). However, 2 returns were necessary: the first return due to the malfunction of the 12 volts external replaced by a 6 volts external power supply. However, this modification led to a malfunction of the microphone of the board, hence a second return for repair. Now everything is OK and the material works correctly. The relationship with the supplier has always been excellent.
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Rating: 4 out of 5
Very fast shipping. Excellent contact by phone
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Rating: 4 out of 5
package received as indicated at nearby distributor, products configured ready to install, very well explained manual, no particular problem for now, very good quality/price ratio
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Rating: 4 out of 5
I have not yet tested the product but very responsive on delivery
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Rating: 4 out of 5
very pleasant customer service
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Rating: 4 out of 5
it's good
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Rating: 4 out of 5
good, but delivery tracking problem with your carrier who announces that the package has arrived which is only the case 2 days later. otherwise OK
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Rating: 3 out of 5
super delivery but materials for the 600 meters port to see
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Rating: 4 out of 5
good service and good material in principle; 3 defects however for the material: - ringtone volume not adjustable and not loud enough for large homes; - technical notice would benefit from being more developed (connections, usage limits (beyond the distance of 600m); - pairing button poorly located forcing the total removal of the street unit. otherwise technical service available and listening to you - immediate response
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Rating: 4 out of 5
Nothing to report, serious site!
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Rating: 4 out of 5
good work.
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Rating: 4 out of 5
Fast shipping
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Rating: 4 out of 5
Very good.
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Rating: 4 out of 5
Good.
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Rating: 3 out of 5
Good product, good follow-up, express delivery, nothing to say!
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Rating: 4 out of 5
I bought various XL elements in 2013 to secure a house/land of 1000m; 1 year later I was able to order additional equipment and have a technician on the phone to advise me on programming the central unit.
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Rating: 4 out of 5
correct products, excellent delay
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Rating: 4 out of 5
I find the manuals poorly translated and confusing.
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Rating: 4 out of 5
very good welcome
satisfied with my order
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satisfied with my order
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Rating: 4 out of 5
product purchased conforms satisfied
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Rating: 4 out of 5
very positive review - very fast delivery - correct material - simple and precise phone information with a lot of kindness
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Rating: 4 out of 5
Hello, the product is correct, only the manual needs to be revised. Small problem with English-French translation. Good relationship with the advisor I had on the phone
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Rating: 4 out of 5
speed of shipping
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Rating: 4 out of 5
the site is clear. Delivery on time. Good experience for me. Just like another customer, I regret that the colors of the items shown on the site are not the actual colors (black cable instead of white)
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Rating: 3 out of 5
very long delays and not very nice direct contact
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