Customer reviews of Ultra Secure (ultrasecuredirect.com)

Impeccable package, easy to use. Perfect phone reception. Self-adhesive labels are not great as they need to be applied from the inside and I worry about the caravan windows which are plexiglass. Risk of amalgamation with heat. So disappointed on that side. We are looking for other labels, so not cool.

All steps were correct. A few small problems during commissioning and the batteries were already announced as weak. Satisfactory set.

As described

Good contact with the salesperson and then the technician to synchronize the remote controls.

Very good but... stickers indicating house under alarm would be welcome, as well as a third remote control, important for large families! Otherwise, excellent reception and follow-up of the order.

Very good alarm, too bad the remote control is fragile.

The recordings are made after the action, and the vehicle detection deactivation does not work.

Order and delivery without problems. Availability of contacts to assist me.

Mixed review for me... Where are the 130Db claimed on the site?... The phone call trigger after the alarm is way too long... The alarm deactivation button on the remote control is starting to have an intermittent contact.

Good

Delivery a bit longer than usual. Easy to use site but a bit too many references for apparently identical products?. Remote controls rather fragile.

Everything was perfect, from the order to the delivery as well as your technical advice during installation. Too bad that for the transmitter you can't put a nano chip, as all current phones are equipped with it.

simple site - practical

For the ordering and delivery part: nothing to say.
For the ordered item, namely a senior watch, I am more mixed because it does not hold the battery, it was flashing all day very brightly. Following your recommendations, it no longer flashes at all. But it's still very average.

Efficient and inexpensive

Since I use the alarm in Belgium, I do not always receive calls during an intrusion

Fast shipping and within deadlines. The product is a bit more qualitative than I imagined but works well.

Works well for a distance of 70m with a gate and 2 walls, to see over time

Installation of an alarm in a camper van, which is very simple to set up. I chose not to install a door detector because the surfaces concerned are very small and only to install two presence detectors, one in the living area and the other in the storage compartment. It's effective, detection is very quick upon intrusion and the alarm is powerful inside. For more efficiency, the technician advised me to install a third siren in the engine compartment. After several attempts, I did not find this solution satisfactory enough, I installed it behind one of the refrigerator's ventilation grilles and there it is great, protected from water but not from dust, so to be monitored.. However, the weak point is the microscopic screw (diameter about 1mm) for fixing on the ball joint (not necessarily suitable for a moving camper van) for which no one will have the right screwdriver, and it requires force; once stripped, you will never find the same one in a hardware store, too bad otherwise it would have been perfect!

Hello, I still haven't been able to operate the devices (alarm with telephone alert call) because the pin code of the sim card needs to be deactivated. However, since this sim card is a mini sim, it's impossible to find a smartphone that accepts it to carry out the procedure, it's outdated. I am with Free and there is no way to deactivate it with them, nor in store. No pre-cut cards with them... in short, it's a hassle.

The order matched, the site is clear, the delivery was correct. I am satisfied

Order compliant and fast delivery

Ordered a post from UltraSecure it arrived quickly but had some damage. I had one phone call and they agreed to pick up the damaged one and supply a new one. That happened within two days. " What more can you ask for well done UltraSecure.

Advice and information are provided by people in France

Product meets my expectations!

Very good product, conforms to the order, easy to install

Good product that presents an interesting quality / price ratio.
Navigation on the site is pleasant.

Hello
it does the job

Fast and compliant delivery

I just have a downside on the quality and responsiveness of the remotes. I have already changed the battery to see if it would reduce the little responsiveness (sometimes you have to press many times to arm or disarm the alarm.

I would have liked a response to my phone call regarding the follow-up of the after-sales service

Overall good. A lot of things that can confuse us at first glance, but it's well organized. The function of the different elements is not always obvious

Cameras delivered very quickly, their functions go beyond the specifications given by testers. very good material, too bad it's a bit more expensive than from the manufacturer.

the delivery very average paid to be delivered in 24h ????? pathetic

Alarm bell too weak!!!!!!!!

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A Very Good Service

Helpful and very quick response to my emailed query - and very fast order delivery. The only thing that stopped me from awarding five stars was that I thought the delivery charge for such a small item (key ring style fob arm/disarm controller) a bit excessive at £4-95

I find that the batteries discharge faster than what I was told during the purchase

delivery on time - material conforms to the description - price a bit high