Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Hello,
quick delivery, order in accordance.
Two remarks following my two orders on the site:
support for the modules a bit fragile,
difficult in some cases to lock them in the desired position (the ball joint locking is a bit light)
screws for fixing the modules to the base are not of good quality (the head of one is completely broken ..) and a slightly larger diameter would be more appropriate
best regards
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your feedback and constructive comments, which we will pass on to the manufacturer for product improvement. Sorry for any inconvenience caused, do not hesitate if you need spare parts. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2022
No documentation with the material. I had to call twice to get it by email and therefore print it myself.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, All orders are normally accompanied by their printed documentation, unfortunately there must have been a mistake with this one, I am sorry for the inconvenience caused. I hope nevertheless that the product meets your satisfaction. We remain at your service. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2022
4 stars and not five, just for the delay of 48 hours and not 24 hours as indicated and also for the site where it was impossible to create two delivery and billing addresses, otherwise material received and installed nothing to say.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the negative feeling. For your information, you ordered via "2Shop" which is indeed a delivery announced in 48-72 hours (do not confuse with Chrono relay which is in 24 hours but this is a paid service for an order under 300 €). Regarding the delivery/billing addresses, this is quite possible in the cart. This is indeed the case with your order since your delivery address is a relay point, unlike your billing address. If you need to change this billing address, do not hesitate to contact our services. Remaining at your disposal for any further information. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2022
In terms of the order and delivery, it's very good, but the wireless doorbell system turned out to be defective and its operation intermittent. On my side, I had diagnosed that the magnetic contact was the cause but the technician from Ultra Secure requested the complete return of the system for testing and after a few days sent me back the whole thing claiming that he had not noticed anything abnormal.
Of course, I reassembled the whole thing and after only 1 day the failure reappeared. The technician again asked me to return the contact alone and sent me a new one, since then the doorbell works without any problems.
The complete kit cost about 100 €, I find that from my first request ULTRA SECURE should have sent me a new kit which would have saved me several disassemblies and numerous steps.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for these back and forth, which unfortunately is part of our job, we strive to do tests for control, but sometimes we cannot reproduce the problem encountered. You will understand in these cases that we cannot replace with new. Our good faith is proven by the fact that we finance these returns, you can imagine that we do not do this for pleasure. What is important is that the defective element has been replaced and that your system is now functional, I am delighted! Do not hesitate to contact us again if necessary. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2022
Good quality/price ratio material, a problem with one element quickly resolved by effective and responsive technical support.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
OK but points to improve for it to be perfect.
Reliability of the equipment to be seen over time (some doubts).
Power of the indoor and outdoor sirens too weak.
Outdoor siren pressed against the support (wall) and therefore the sound is muffled.
Fragile mounting brackets
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, Thank you for your feedback and constructive comments, which we will pass on to the manufacturer. Remaining at your service if necessary. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2022
I am very satisfied with Securite Marche and its products
The advisors are responsive and attentive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
The product did not exactly meet my expectations
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. Please note that all our customers have 30 days to return an order and be refunded. Nevertheless, we are always at your disposal to try to find better solutions to your issues, and I will ask an advisor to call you to discuss. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2022
Good reception but the information on the products could be more precise, which in my opinion would have avoided me some rather unpleasant surprises
I am not very unhappy, but I think my experience could have been much better
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, We are constantly striving to improve our offer and thank you for your constructive feedback. We remain at your disposal for any further assistance. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2022
Received relatively quickly. Equipment works perfectly. No false alarms.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2022
Good: Well-designed site although a bit repetitive, fast delivery, effective product easy to install and use but a bit expensive and with a certain lack of autonomy!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2022
The siren noise is too low
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling. One of the advantages of this range is that you can add additional sirens (there is no limit to the number). We had the opportunity to test 3 or 4 sirens and I can confirm a good difference, it shakes! Do not hesitate to contact our service if you need help finding compatible additional elements. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2022
Weak description
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling, our product sheets are very detailed, we have never had feedback at this level (on the contrary, we are often told that there is too much...). Please feel free to send us any additional information you would like to see, we take all feedback constructively and it allows us to continuously improve our catalog. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2022
thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2022
Overall, correct, the technical service is more honest than the sales service. This is probably because the technicians know the products sold better than those who sell them. But a performing product apart from a few functions that I have not yet managed to master or that do not work. I still recommend. M.D
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2022
The bracelet/pendant meets my expectations. The setup is a bit tedious (you need an old phone with a microchip). The battery life is not sufficient (3 days).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2023
I am very satisfied with the service and its diligence, the purchase was made within very reasonable timeframes. However, regarding the products, I dared to hope for a bit better from supposedly French material. Which surely is not (it is not indicated anywhere, which would surely be the case if it were), only the company is, but it hardly does better than 'China'. Although I am satisfied with the detector and its range (very superior to anything I have seen elsewhere), I am equally disappointed with the sound quality, low volume, and the deplorable choice of melodies offered. Perfect if you live in a 9 square meter attic (and in this case, there's no need to have 600 meters of range!) but really 'light' if you are in a somewhat spacious country house. What a pity that the more technology evolves, the more quality shrinks! I remember a chime when I was a child at my parents' house that was not only powerful but generated a 'ding-dong' of beauty and purity worthy of a vibraphone! It took 'progressing' 50 years to have a very artificial 'ding-dong', where the dong extinguishes the ding, preventing the B flat from making a nice minor third with the F. As for those like me whose deafness is no longer a mystery, it's better to put this bell on your head like a walkman, convenient!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2023
The devices seem to be of good quality, delivery is fast. However, the box arrived 'dented' and the magnet for the opening detector was missing.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience caused. We strive to properly package orders and all packages leave in perfect condition, unfortunately, along the way they may take some hits. You should definitely refuse the package if it is in too bad a condition (although the products inside are also protected, so it is very rare for there to be actual breakage). After checking, you did not order an opening detector. As a reminder, here is what your order contains: 1x 3G Motion Detector 1x Additional Motion Detector 1x Remote Control 1x Standalone Keyboard This explains why you did not receive a magnet. Remaining at your disposal. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2023
The devices seem to be of good quality, delivery is fast. However, the box arrived 'dented' and the magnet for the opening detector was missing.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Thank you for your response. Upon rereading the description of the construction kit, I realize that the opening detector is indeed not mentioned, unlike the explanatory video related to this product.
cf : https://www.youtube.com/embed/LYxOkuaXmJE?rel=0
Perhaps it needs to be updated if your kit has been modified.
Best regards,
Lucas Frey
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2023
The devices seem to be of good quality, the delivery is fast. However, the box arrived 'dented' and the magnet of the opening detector was missing.
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Response from Ultra Secure (ultrasecuredirect.com)
Thank you for this additional information, I will forward it to the concerned team for verification and correction. Would you like us to send you a magnet? Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2022
Good site but watch out for prices excluding tax
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Our site only displays prices including tax, could you please give me more information regarding your comment? Thank you in advance. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2022
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
For the product I ordered and received on time, I am fully satisfied.
Thank you and congratulations to the entire Securite Marche team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
Does exactly what I expected. Very good equipment. However, the manual is a bit overloaded, too many explanations on the options mixed with the basic elements. It's a bit confusing...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2022
The order and delivery went well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2022
Meets the desired needs
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
A big thank you, have a good weekend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Thank you for getting back to me. It is precisely because of this battery life that I chose the product. Best regards?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, I couldn't take the call. Could they contact me by email? I will respond to the questions left by the person who called. Thank you for your help. Best regards, Jean-Christophe
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, This is very (very) surprising because, for this product, we announce 18 months in a rather pessimistic manner, as customers have reported battery lives of several years... There must be an explanation for this, otherwise your product could be defective. I will ask our customer service to call you back to discuss. Sorry for the inconvenience caused. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
No problem, I will pass on the message and let him handle the rest. Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, My colleague tried to reach you yesterday around 5:10 PM (number ending in 768), without success, he left you a voicemail. Please contact him back when you are available. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2022
team attentive, everything went well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2022
I had an old defective intercom and was looking for a more modern solution with cordless phones. I found this site after searching and contacted the technical service to explain my case. True professionals who guided me well on the board to choose. It was purchased and installed. Now the product is good but not extraordinary (the handsets discharge quite quickly for my taste, the board sometimes does not want to open remotely). Overall satisfied with my purchase anyway.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2022
Everything worked well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2022
the minimum order is a bit too high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2022
Article as described, delivered shortly, all options are there for the greatest happiness of my client
This article offers so many placement possibilities that it took a few days to choose..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2022
One of the modules got wet.. I opened it and dried it... since then everything works correctly.. good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2022
Fast and nothing to report
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