Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
Very serious and efficient company, good products, but quite expensive, the BT range has some triggers without reason, siren power a bit weak
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2022
Material compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2022
RATHER SATISFACTORY;
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2022
Easy to find the camera I need, but impossible to pay! The payment system does not work. I had to send the money by bank transfer. Also, their email is not configured correctly, so communication with customer service is not very easy. I cannot recommend them.
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, I am sorry that you have experienced these issues, it is generally a security issue related to the banks themselves, we have no power at this level. You can imagine, if no one could place an order, it would be very inconvenient for our business! Regarding the email address, everything is also very well configured, we receive messages every day. The end result is that you were able to pay by another means, securely, and received your order which, I hope, has brought you satisfaction. Do not hesitate if we can be of any further assistance. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2022
Order received on time, useful information and advice, advisors available for various requests.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2022
The product is very satisfactory and I received the necessary advice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2022
Exceptional customer service, who took the time to help me - in real time - to resolve a SIM card issue that prevented me from using my equipment. Security market, which has been working perfectly since.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2022
Meets my expectations but shows weaknesses from time to time. Some areas (2-3%) are not always detected.
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, Thank you for your feedback. I will ask our customer service to contact you to see how we can improve your installation. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
2 out of 4 cameras do not work, probably a WIFI problem that I could not resolve.
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, Sorry for this inconvenience. Please know that we remain at your disposal to guide you and resolve the issues with your wifi. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2022
Apart from the siren being a bit weak, I am satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2022
I am satisfied with my delivery. Very serious site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2022
As for the delivery times, it's very good. The material is of good quality but the use is not as good as I thought.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2022
Reactivity and availability for information are the two main points.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/12/2022
Very prompt delivery and good advice
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/12/2022
Well informed
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/12/2022
I have not yet installed the kit but it was delivered quickly. I was impressed that they took the time to attach the power supply and configure the kit as a system - good customer service
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Verified Buyer
Rating: 4 out of 5
following a purchase from 14/11/2022
Service was efficient
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/10/2022
Product and delivery all great.. as a DIYer the installation was a little trickier than expected due to narrow gaps around door and frame. This potential problem wasn't obvious to me from the limited instructions on line before ordering or with those that came with the product.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/09/2022
Came when it said it would. Happy with the quality for the price. Website very easy to navigate.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/08/2022
Arrived on time and was what i ordered
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Verified Buyer
Rating: 4 out of 5
following a purchase from 20/08/2022
Good range of products. Easy ordering and efficient delivery
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/08/2022
efficient service and prompt delivery
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/08/2022
All seems to work ok, good e mail communication.
Only 4 stars due to the horrendous foam chip packaging that blew all over the place.. come on ultrasecure get in the modern world and ditch the plastics.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 30/07/2022
Great product. Fast efficient service.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/08/2022
Easy to fit and easy to use great buy
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/07/2022
Perfect for our requirements
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Verified Buyer
Rating: 3 out of 5
following a purchase from 08/07/2022
The product isn't loud as wanted
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs Thank you for the review about the DA-600 and comments about the Receiver. We assume you have tested all the 35 different tunes which do vary in tone, volume and duration. You can also additional Receivers to the system if you need more volume in different parts of the building. Feel free to contact us for more information Best Regards Mark (Ultra Secure Direct)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2022
Good equipment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2022
Order placed without problem, received quickly. Quite a bit of useful information on the site to help make a choice. Good quality-price ratio. Small disappointment with one of the remote controls that is acting up. Maybe a battery issue, to check.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your comment. Please do not hesitate to contact us if the problem persists, your material is of course under warranty. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2022
Good but missing installation.
But perfect quality-price ratio
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
The product is good, but the problem I encounter very often is that I have to open the box to restart it.
As you explained to me by phone.
This poses a small problem for me because the product is not secure for me
Mrs. Viaud
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2022
Very good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2022
Delay, competence, attentive .....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2022
Nothing to report...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
GOOD.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2022
Pleasant navigation and top commercial service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2022
Pleasant and competent sales service that guides the customer well without forcing their hand. Quick delivery to the pickup point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2022
Good responsiveness
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Verified Buyer
Rating: 4 out of 5
following a purchase from 09/06/2022
Gate alarm. Good and prompt service from the company and the product does exactly as advertised. My only small negative comment would be that the screws supplied seemed to be of poor quality as every screw driver used was “ramping” and it was difficult to screw the unit securely. We replaced the screws with our own stronger ones
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/05/2022
This is a very useful tool for the Security Patrol.
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