Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 833 published reviews

5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 3 and 5 stars

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Acheteur Vérifié

Published on 08/10/2019 à 11h15 following a purchase from 19/08/2019

Conforms to the description

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Acheteur Vérifié

Published on 07/10/2019 à 16h45 following a purchase from 29/07/2019

Order placed easily on the very clear site. Very quick reception and conforms to the description. Product easy to install and activate.
Thank you, I know where to buy my future security products

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Acheteur Vérifié

Published on 07/10/2019 à 08h45 following a purchase from 01/08/2019

Very effective, very fast, true professionals

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Verified Buyer

Published on 07/10/2019 à 00h41 following a purchase from 27/09/2019

very good product and fast delivery

Acheteur Vérifié

Published on 05/10/2019 à 14h01 following a purchase from 12/08/2019

Congratulations on your entire business approach.

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Acheteur Vérifié

Published on 05/10/2019 à 05h31 following a purchase from 01/08/2019

Everything is fine with me

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Acheteur Vérifié

Published on 04/10/2019 à 19h12 following a purchase from 01/08/2019

good advice efficient service

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Verified Buyer

Published on 04/10/2019 à 15h40 following a purchase from 27/09/2019

terrific to deal with

Verified Buyer

Published on 04/10/2019 à 14h26 following a purchase from 26/09/2019

Great service great delivery

Acheteur Vérifié

Published on 04/10/2019 à 11h11 following a purchase from 20/08/2019

Very good handling of my problem and top commercial attitude. Thank you

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Acheteur Vérifié

Published on 03/10/2019 à 15h26 following a purchase from 05/08/2019

Everything was quick from order to careful delivery as the package is well wrapped. The material seems to be of quality, or at least with the necessary hindsight in use. Maybe a bit expensive when it comes to 'Made in China'.

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Verified Buyer

Published on 03/10/2019 à 13h29 following a purchase from 25/09/2019

Great

Verified Buyer

Published on 03/10/2019 à 13h16 following a purchase from 26/09/2019

Company is good delivery was quick and officiant but the products alarm isn't as advertised it's been measured at 94 dB went its advertised at 130 dB

Response from Ultra Secure (ultrasecuredirect.com) Published on 04/10/2019

Dear Customer
Thank you for the review, we always try our best to be as honest as possible with all of our products, this product was clearly labelled up by the manufacturer as 130 Decibels, which is why we stated the same.
Due to your review, we have tested one and our tests averaged 155 Decibel with a maximum of 120 Decibels.
We do know many APP's testing sound levels can vary by as much as 10 - 15%, we have changed the specification on the website now to 120 Decibel.
Thank you for the feedback
Regards
Mark

Acheteur Vérifié

Published on 02/10/2019 à 16h45 following a purchase from 30/07/2019

Order and receipt without problem, thank you

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Acheteur Vérifié

Published on 02/10/2019 à 13h25 following a purchase from 03/08/2019

A very good team... and good material easy to install...

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Acheteur Vérifié

Published on 02/10/2019 à 10h14 following a purchase from 21/08/2019

FAST DELIVERY

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Acheteur Vérifié

Published on 02/10/2019 à 09h30 following a purchase from 27/08/2019

Received quickly, it's simple and the alarm is very loud, a small plus the lamp is small but sufficient for emergencies

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Acheteur Vérifié

Published on 02/10/2019 à 09h26 following a purchase from 24/08/2019

Product and delivery in line with our expectations.

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Acheteur Vérifié

Published on 02/10/2019 à 08h55 following a purchase from 25/08/2019

Material of very good quality, reliable. Customer contact is excellent and provides good advice.
I appreciate the free shipping

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Acheteur Vérifié

Published on 02/10/2019 à 08h28 following a purchase from 20/08/2019

Following a first order that did not meet my expectations, I contacted the sales team by phone, very good welcome, good advice for another alarm, return of my first system, shipping costs at my expense. The new alarm works very well, I am very satisfied.

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Acheteur Vérifié

Published on 02/10/2019 à 07h45 following a purchase from 04/08/2019

in accordance with commitments

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Acheteur Vérifié

Published on 02/10/2019 à 07h22 following a purchase from 09/08/2019

Good product and fast delivery

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Acheteur Vérifié

Published on 02/10/2019 à 06h40 following a purchase from 23/08/2019

quality product

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Acheteur Vérifié

Published on 02/10/2019 à 00h09 following a purchase from 22/08/2019

good product but especially well advised by phone. Very professional and friendly person

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Acheteur Vérifié

Published on 01/10/2019 à 22h55 following a purchase from 26/08/2019

Remote control ordered to replace an old very fragile model it works but the item arrived with a scratched case obviously a recycled product.
Not very serious!

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Response from Ultra Secure (ultrasecuredirect.com) Published on 03/10/2019

Hello,

No, this is absolutely not normal, and we do not work like that.
Did you properly remove the protective plastic? It does indeed have a 'scratched' appearance but it just needs to be removed, it protects the product from scratches.
If that's not it, just contact us and we will exchange it without any problem. During transport, it may happen that an item gets damaged, unfortunately, I hope you can understand that.

The marked items, called 'refurbished', are sold in a separate section on our site, at a reduced price. If you did not order through this channel, then you should have received a completely new remote control verified by us.

Remaining at your service.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)

Acheteur Vérifié

Published on 01/10/2019 à 21h29 following a purchase from 20/08/2019

Product in line with expectations, delivered quickly

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Acheteur Vérifié

Published on 01/10/2019 à 21h09 following a purchase from 05/08/2019

Quick technical and commercial assistance. Quality material.

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Acheteur Vérifié

Published on 01/10/2019 à 20h51 following a purchase from 30/08/2019

a site that brings only happiness, professionalism and quality, delivery time and package impeccable, I recommend this site without any problem

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Acheteur Vérifié

Published on 01/10/2019 à 20h46 following a purchase from 31/07/2019

Very satisfied. No installation problems.

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Acheteur Vérifié

Published on 01/10/2019 à 20h38 following a purchase from 28/07/2019

everything was perfect on my end delivery respected, and the alarm easy to install,

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Acheteur Vérifié

Published on 01/10/2019 à 20h24 following a purchase from 29/07/2019

Fast shipping, well-protected product.

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Verified Buyer

Published on 01/10/2019 à 19h52 following a purchase from 24/09/2019

Completely straightforward to view the items on line, to place an order and subsequently to receive the item exactly on the time and date forecasted. Excellent in every respect.

Acheteur Vérifié

Published on 01/10/2019 à 19h31 following a purchase from 27/08/2019

Very good

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Acheteur Vérifié

Published on 01/10/2019 à 19h31 following a purchase from 27/08/2019

fast delivery product conforms to my desire

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Acheteur Vérifié

Published on 01/10/2019 à 19h30 following a purchase from 27/08/2019

Very satisfied with the product serious company very friendly when asked for information by phone! product delivered quickly and easy to operate!!! I recommend this brand!

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Acheteur Vérifié

Published on 01/10/2019 à 19h20 following a purchase from 26/08/2019

Fast delivery
Good quality material

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Acheteur Vérifié

Published on 01/10/2019 à 19h18 following a purchase from 16/08/2019

Excellent welcome and quality service and customer follow-up with a lot of attention this is very rare I highly recommend this establishment 100% I am very satisfied with my alarm system and in case of problem the customer service is very serious and helpful

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Acheteur Vérifié

Published on 01/10/2019 à 19h17 following a purchase from 08/08/2019

Good welcome, good assessment of needs, material adapted to my needs, see effectiveness over time. To recommend

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Acheteur Vérifié

Published on 01/10/2019 à 19h12 following a purchase from 20/08/2019

impeccable customer service and good products!

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Acheteur Vérifié

Published on 01/10/2019 à 19h08 following a purchase from 01/08/2019

Very good, impeccable service, careful and attentive. I recommend! without any problem

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