Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 3 and 5 stars

Reset filters

Verified Buyer

Published on 18/01/2019 à 13h23 following a purchase from 11/01/2019

Great service & product

Verified Buyer

Published on 17/01/2019 à 23h53 following a purchase from 08/01/2019

I am very impressed with the 'GSM ULTRADIAL' ALARM system i purchased. We are using it in a house we are currently renovating. Knowing the system is in operation gives me great peace of mind when not on site. Many thanks to the ULTRA SECURE team for pairing up the system prior to despatch. Regards PM

Acheteur Vérifié

Published on 17/01/2019 à 21h16 following a purchase from 24/12/2018

very efficient, serious and fast

Translated reviews

Verified Buyer

Published on 17/01/2019 à 14h27 following a purchase from 09/01/2019

Excellent

Acheteur Vérifié

Published on 17/01/2019 à 13h48 following a purchase from 17/12/2018

Serious and fast, I recommend this site

Translated reviews

Acheteur Vérifié

Published on 17/01/2019 à 10h31 following a purchase from 19/12/2018

Very satisfied, quality material and very responsive and friendly customer service. Thank you

Translated reviews

Verified Buyer

Published on 16/01/2019 à 18h19 following a purchase from 08/01/2019

Very good

Verified Buyer

Published on 16/01/2019 à 12h28 following a purchase from 13/12/2018

Arrived the next day, very impressed!

Verified Buyer

Published on 15/01/2019 à 19h12 following a purchase from 03/01/2019

Excellent service and very helpful

Verified Buyer

Published on 15/01/2019 à 16h59 following a purchase from 07/01/2019

Very good

Verified Buyer

Published on 15/01/2019 à 14h16 following a purchase from 08/01/2019

SYSTEM WORKS WELL

Verified Buyer

Published on 14/01/2019 à 16h24 following a purchase from 05/12/2018

Easy to use.

Verified Buyer

Published on 14/01/2019 à 14h58 following a purchase from 23/11/2018

Excellent product & excellent service with 1st class delivery

Acheteur Vérifié

Published on 14/01/2019 à 12h54 following a purchase from 01/12/2018

Easy to set up and very efficient commissioning, I recommend

Translated reviews

Acheteur Vérifié

Published on 14/01/2019 à 12h51 following a purchase from 17/12/2018

FAST COMPLIANT TO RECOMMEND

Translated reviews

Verified Buyer

Published on 13/01/2019 à 22h39 following a purchase from 10/12/2018

Excellent service and really fast delivery. I had a couple of questions the sales and tech team were great

Verified Buyer

Published on 13/01/2019 à 21h49 following a purchase from 29/12/2018

Excellent company. Clear and professional website, and most importantly, goods that live up to the website description and specifications. Good aftersales support as well. Definitely would recommend

Verified Buyer

Published on 13/01/2019 à 16h50 following a purchase from 05/12/2018

Very helpful

Verified Buyer

Published on 13/01/2019 à 13h29 following a purchase from 03/12/2018

Web site contained what I wanted , at price I wanted , and delivery was excellent as was alarm

Acheteur Vérifié

Published on 12/01/2019 à 20h56 following a purchase from 06/12/2018

Several orders and never disappointed.

Translated reviews

Acheteur Vérifié

Published on 12/01/2019 à 17h56 following a purchase from 15/12/2018

Serious. I recommend

Translated reviews

Verified Buyer

Published on 12/01/2019 à 17h45 following a purchase from 19/11/2018

Good product with excellent manual

Acheteur Vérifié

Published on 12/01/2019 à 16h52 following a purchase from 07/12/2018

Alarm installed and tested, meets expectations. Simple and effective!

Translated reviews

Acheteur Vérifié

Published on 12/01/2019 à 16h07 following a purchase from 17/12/2018

No incidents encountered and very fast delivery

Translated reviews

Verified Buyer

Published on 12/01/2019 à 12h24 following a purchase from 21/11/2018

Very easy to set up and tech team very supportive.

Acheteur Vérifié

Published on 12/01/2019 à 12h04 following a purchase from 28/12/2018

serious I recommend

Translated reviews

Verified Buyer

Published on 12/01/2019 à 11h43 following a purchase from 02/12/2018

It was easy to find the product that I wanted on the website and being able to view the product specification was very useful.

Acheteur Vérifié

Published on 12/01/2019 à 10h14 following a purchase from 14/12/2018

They are helpful, nice, competent, Don't change!!!!!

Translated reviews

Acheteur Vérifié

Published on 12/01/2019 à 04h52 following a purchase from 05/12/2018

Good product, super delivery, very satisfied, thank you

Translated reviews

Acheteur Vérifié

Published on 12/01/2019 à 00h22 following a purchase from 22/12/2018

Respectful seller, good materials in terms of quality/price, I recommend without worries.

Translated reviews

Verified Buyer

Published on 12/01/2019 à 00h00 following a purchase from 24/11/2018

Quality item, fast delivery and great price

Verified Buyer

Published on 11/01/2019 à 23h36 following a purchase from 12/12/2018

I have ordered a lot of wireless burglar alarm products from Ultra Secure recently. I have been hugely impressed by the level of customer support and services. Nothing seemed to be too much trouble to help me as a DIY fitter find answers to questions I had and to overcome any problems I encountered. I would thoroughly recommend them if you are thinking of purchasing a burglar alarm system.

Verified Buyer

Published on 11/01/2019 à 23h15 following a purchase from 14/12/2018

Great service, arrived next day. Also follow up support with a query was excellent

Verified Buyer

Published on 11/01/2019 à 23h06 following a purchase from 07/12/2018

Good

Verified Buyer

Published on 11/01/2019 à 22h46 following a purchase from 28/11/2018

Good Price, delivered on the day stated

Verified Buyer

Published on 11/01/2019 à 21h42 following a purchase from 05/12/2018

easy to use and fast delivery

Verified Buyer

Published on 11/01/2019 à 21h31 following a purchase from 13/12/2018

Excellent. Great service and great product. Would use you again. Great support.

Acheteur Vérifié

Published on 11/01/2019 à 21h18 following a purchase from 19/12/2018

Excellent

Translated reviews

Verified Buyer

Published on 11/01/2019 à 21h17 following a purchase from 18/11/2018

Very shopable and good value

Acheteur Vérifié

Published on 11/01/2019 à 21h10 following a purchase from 04/12/2018

The order made by phone to avoid mistakes! I received a kit that doesn't really match but I will make do, we had to contact you again for the assembly because the right manual was not in the pack. Otherwise, the person who helped us by phone was very competent and friendly, the delivery and follow-up by email were very good, I have a very small apartment with a mini entrance and the red siren you can't miss aesthetically is not great. Finally, the main thing is that it gives the expected effect.
Best regards

Translated reviews

Response from Ultra Secure (ultrasecuredirect.com) Published on 17/01/2019

Hello,

First of all, thank you very much for the order placed.

Sorry if you feel you have been poorly advised according to your needs, we make every effort to do our best but sometimes the request can be misunderstood, and all of this is quite subjective.
However, we have guarantees to avoid disappointment (even partial) for our customers: you have 30 days to return your order and thus exchange it for more suitable equipment or, in the worst case, get a refund.

If you end up finding satisfaction with your installation, then no worries.
However, in the opposite case, do not hesitate to contact us again, our team will be happy to advise you as best as possible! We are here for that and it is out of the question that you remain with approximate equipment.

Best regards,
Christopher