Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 3 and 5 stars

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Acheteur Vérifié

Published on 06/10/2017 à 11h22 following a purchase from 19/09/2017

very good

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Acheteur Vérifié

Published on 06/10/2017 à 11h11 following a purchase from 13/09/2017

Very good site. Very competent and attentive staff. I highly recommend this site

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Acheteur Vérifié

Published on 06/10/2017 à 11h00 following a purchase from 16/09/2017

very fast delivery

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Acheteur Vérifié

Published on 06/10/2017 à 10h55 following a purchase from 11/09/2017

Impeccable as well as the after-sales service

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Acheteur Vérifié

Published on 06/10/2017 à 10h50 following a purchase from 18/09/2017

Serious

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Acheteur Vérifié

Published on 06/10/2017 à 10h40 following a purchase from 25/09/2017

Satisfied in every way.

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Acheteur Vérifié

Published on 06/10/2017 à 10h36 following a purchase from 18/09/2017

Convenient on the handlebars and no 'beep' to have on you.

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Acheteur Vérifié

Published on 06/10/2017 à 10h35 following a purchase from 11/09/2017

perfect

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Acheteur Vérifié

Published on 06/10/2017 à 10h29 following a purchase from 13/09/2017

Very serious
Don't change anything
Bravo

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Acheteur Vérifié

Published on 06/10/2017 à 10h24 following a purchase from 14/09/2017

Equipment installed for about 3 weeks, everything works, very simple installation, everything was already programmed by the site, I am really satisfied, customer service responds quickly and appropriately, I would not hesitate to place another order with you.

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Acheteur Vérifié

Published on 06/10/2017 à 10h21 following a purchase from 13/09/2017

Very serious site, competent staff
Company that I recommend in case of problems

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Acheteur Vérifié

Published on 06/10/2017 à 10h20 following a purchase from 20/09/2017

Thank you very much for the good after-sales service. Thanks to the gentleman at the call center for his professionalism.
Mr. Tasco

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Acheteur Vérifié

Published on 06/10/2017 à 10h20 following a purchase from 11/09/2017

An internet site, with real human follow-up, the best, congratulations to them.

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Acheteur Vérifié

Published on 06/10/2017 à 10h15 following a purchase from 15/09/2017

Happy with the purchase and the after-sales service

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Verified Buyer

Published on 05/10/2017 à 14h23 following a purchase from 26/09/2017

It's abit like Ronseal ??

Verified Buyer

Published on 05/10/2017 à 12h39 following a purchase from 25/09/2017

The gate alarm which we bought does its job, but we did not appreciate that there was no control over the volume also no choice over the actual ringtone. Our fault we should not have assumed that it was similar to our last one.

Response from Ultra Secure (ultrasecuredirect.com) Published on 06/10/2017

Hi
Thank you for the comments, I assume you know you can move the side slide switch to Alert or Beep which gives you a slight variation in the sound, we find the Beep setting helps to hear it from further away. We do have other models which have volume control which we could upgrade you to if it helps, but they do unfortunately cost more.
Give us a call on 01604 589414 if you want to consider upgrading the system.
Regards
Mark

Verified Buyer

Published on 05/10/2017 à 11h48 following a purchase from 24/09/2017

Very good product , arrived next day .Brill

Verified Buyer

Published on 03/10/2017 à 19h33 following a purchase from 22/09/2017

Good

Verified Buyer

Published on 03/10/2017 à 14h45 following a purchase from 22/09/2017

5 Star service

Verified Buyer

Published on 03/10/2017 à 13h44 following a purchase from 25/09/2017

Very efficient good product

Acheteur Vérifié

Published on 02/10/2017 à 11h13 following a purchase from 23/08/2017

Small issue with a remote control; It was replaced without hesitation even though time had passed between the purchase and the failure!

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Acheteur Vérifié

Published on 01/10/2017 à 18h21 following a purchase from 27/07/2017

Availability, listening, response to your questions are the key words of this company

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Acheteur Vérifié

Published on 01/10/2017 à 11h56 following a purchase from 24/07/2017

Sound level of the siren not loud enough

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Response from Ultra Secure (ultrasecuredirect.com) Published on 02/10/2017

Hello,

Sorry for this inconvenience. The volume of a siren is quite subjective, some customers (most even on this reference) find it sounds quite loud, others do not. However, please know that we are at your disposal to find other solutions if this one does not suit you. In particular, in this range, the possibility of adding several sirens if you want a more 'scattered' and therefore louder sound.
The most important thing is to know that we never abandon a customer and seek all possible solutions to the requested need.

Our advisors are at your disposal from Monday to Friday from 9 am to 6 pm, at 09 72 30 88 88 (non-premium number), do not hesitate!

Best regards,
Christopher

Verified Buyer

Published on 29/09/2017 à 00h10 following a purchase from 19/09/2017

Fast delivery and good communication. Fake cameras good value for money.

Acheteur Vérifié

Published on 28/09/2017 à 16h56 following a purchase from 03/07/2017

perfect

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Acheteur Vérifié

Published on 28/09/2017 à 10h45 following a purchase from 31/08/2017

very good, fast and efficient

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Acheteur Vérifié

Published on 27/09/2017 à 19h21 following a purchase from 28/07/2017

very good

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Acheteur Vérifié

Published on 27/09/2017 à 18h34 following a purchase from 03/06/2017

very satisfied

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Acheteur Vérifié

Published on 27/09/2017 à 15h38 following a purchase from 02/08/2017

No problem. Very good.

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Acheteur Vérifié

Published on 27/09/2017 à 13h55 following a purchase from 10/07/2017

Easy to install, withstands falls

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Acheteur Vérifié

Published on 27/09/2017 à 13h06 following a purchase from 24/07/2017

I was very satisfied with my order at SECURITEMARCHE.
First of all, I had purchased an alarm that was supposed to work with my orange box but unfortunately the alarm did not work with this particular type of box.
SECURITEMARCHE offered to return it and suggested a model that works with a SIM card.
After installation, the alarm works perfectly and meets my primary need which was to have the ability to trigger an alert in case of difficulty for an elderly person.
I would like to highlight the kindness, competence, and seriousness of the various interlocutors who helped me solve my problem at the best cost.
I would therefore recommend this company to my acquaintances in case of need.
Best regards.

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Acheteur Vérifié

Published on 27/09/2017 à 11h19 following a purchase from 03/07/2017

Very professional. The phone responses for troubleshooting, assembly are precise, quick.
Good product

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Acheteur Vérifié

Published on 27/09/2017 à 10h09 following a purchase from 28/05/2017

Perfect.

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Acheteur Vérifié

Published on 27/09/2017 à 10h05 following a purchase from 03/08/2017

what more to say, great site at a fair price

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Acheteur Vérifié

Published on 27/09/2017 à 09h16 following a purchase from 21/08/2017

I bought the alarm by phone for a friend who wanted to protect his cellar.
Very satisfied with the product as well as the advice given by your company
Best regards
JJ Pellé

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Acheteur Vérifié

Published on 27/09/2017 à 08h50 following a purchase from 30/06/2017

Very effective

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Acheteur Vérifié

Published on 27/09/2017 à 08h43 following a purchase from 02/08/2017

reliable and serious

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Acheteur Vérifié

Published on 27/09/2017 à 08h42 following a purchase from 12/08/2017

very satisfactory material

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Acheteur Vérifié

Published on 27/09/2017 à 08h28 following a purchase from 29/06/2017

VERY GOOD SHAVING

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Acheteur Vérifié

Published on 27/09/2017 à 08h17 following a purchase from 05/07/2017

a range divided by three on the slope, too bad the information was not specified.
impeccable after-sales service.
a material in line with its price that finds its place.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 02/10/2017

Hello,

Sorry for the misunderstanding, it is true that wireless data is always emitted in 'free field' without any obstacles, each having its environment. Do not hesitate to contact us before the purchase so that our advisors can provide you with more personalized answers.

I hope you are nonetheless satisfied with your purchase.

Remaining at your disposal if necessary.

Best regards,
Christopher