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A
Rating: 5 out of 5
Order processed and shipped very quickly, very good impression
package received quickly.
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package received quickly.
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
Competent company and available for advice. Efficiency, friendliness, and professionalism. Very reasonable quality-price ratio for the products.
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A
Rating: 5 out of 5
Very good product! Satisfied with the seller
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A
Rating: 5 out of 5
Perfectly in line with the description and fast shipping. Quality material.
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A
Rating: 3 out of 5
Very good technician on the phone but absence of installation documents for the material purchased that we are still waiting for ........
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Indeed, please excuse us for that. We generally provide setup letters and, in your case, an explanatory video, but this manual is missing which we are currently working on (specifications change constantly and it is sometimes not easy to keep everything up to date). Add to that the annual holidays, it does not help at all to meet our usual deadlines!
The main thing is that we are reachable and without extra cost to guide you from start to finish, that is what we consider to be the most important, certainly much better than a manual regardless of its writing quality, our products are still very specific and each order is specially prepared for the end customer, the manuals are often only half adapted...
However, I confirm that it is noted that the missing manual should be sent to you quickly as soon as available.
Again, our apologies for the inconvenience, and remaining obviously at your disposal if necessary.
Best regards,
Christopher
Indeed, please excuse us for that. We generally provide setup letters and, in your case, an explanatory video, but this manual is missing which we are currently working on (specifications change constantly and it is sometimes not easy to keep everything up to date). Add to that the annual holidays, it does not help at all to meet our usual deadlines!
The main thing is that we are reachable and without extra cost to guide you from start to finish, that is what we consider to be the most important, certainly much better than a manual regardless of its writing quality, our products are still very specific and each order is specially prepared for the end customer, the manuals are often only half adapted...
However, I confirm that it is noted that the missing manual should be sent to you quickly as soon as available.
Again, our apologies for the inconvenience, and remaining obviously at your disposal if necessary.
Best regards,
Christopher
A
Rating: 5 out of 5
I recommend this brand
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A
Rating: 5 out of 5
Telephone advice, delivery time respected, equipment perfectly compliant
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A
Rating: 5 out of 5
Good quality/price. Fast delivery.
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A
Rating: 5 out of 5
Wise advice, efficient service, very fast delivery
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A
Rating: 5 out of 5
Excellent
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A
Rating: 5 out of 5
Good quality equipment, except for the batteries of the magnetic contacts which are dead!! Had to change 2 out of 3 batteries on purchased detectors, too bad!
Fast delivery and competent assistance, good, may be recommended
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Fast delivery and competent assistance, good, may be recommended
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
We apologize for this inconvenience.
This is absolutely not normal. We do try to take all necessary precautions, but unfortunately sometimes the factory batteries included in certain products are poorly insulated and arrive already empty.
I will ask the workshop to contact you to organize what is necessary.
Best regards,
Christopher
We apologize for this inconvenience.
This is absolutely not normal. We do try to take all necessary precautions, but unfortunately sometimes the factory batteries included in certain products are poorly insulated and arrive already empty.
I will ask the workshop to contact you to organize what is necessary.
Best regards,
Christopher
A
Rating: 5 out of 5
Clear and precise
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A
Rating: 3 out of 5
Average product sometimes triggers for no reason
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that.
A defective product can exist, it happens, but I assure you, the warranty is there for that. However, it is often the installation that is not ideal and the solution lies at that level. We are here to help you improve the installation.
The first and simplest test is as follows: remove the detector that triggers, place it in a drawer or a completely insulated closed cupboard, and leave it for the time you would have had a trigger. If you still experience triggers, the detector has a defect. Contact us to proceed with an exchange.
Otherwise, it is simply the location where it is installed that is problematic. Avoid any heat source that may trigger it. Do not hesitate to send us photos from all angles so we can guide you.
Remaining at your disposal.
Best regards,
Sorry for that.
A defective product can exist, it happens, but I assure you, the warranty is there for that. However, it is often the installation that is not ideal and the solution lies at that level. We are here to help you improve the installation.
The first and simplest test is as follows: remove the detector that triggers, place it in a drawer or a completely insulated closed cupboard, and leave it for the time you would have had a trigger. If you still experience triggers, the detector has a defect. Contact us to proceed with an exchange.
Otherwise, it is simply the location where it is installed that is problematic. Avoid any heat source that may trigger it. Do not hesitate to send us photos from all angles so we can guide you.
Remaining at your disposal.
Best regards,
A
Rating: 5 out of 5
Serious site, impeccable advice and follow-up, correct product I recommend
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A
Rating: 5 out of 5
Product meets my needs well
Telephone service with competent people listening to the customer
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Telephone service with competent people listening to the customer
A
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
Excellent
A
Rating: 5 out of 5
Very serious company and present in case of warranty
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A
Rating: 5 out of 5
Very easy access site, good description of the items for sale
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A
Rating: 5 out of 5
It's a shame that the device does not have a built-in rechargeable battery, as the battery life is quite low..
The product is otherwise very efficient and ideal for securing a living space.
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The product is otherwise very efficient and ideal for securing a living space.
A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
fast shipping, easy product setup
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A
Rating: 5 out of 5
Very fast service and works very well
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A
Rating: 5 out of 5
Very good quality price ratio
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A
Rating: 5 out of 5
Very good product if in the evolution of new products the outdoor wireless solar siren could be more powerful to compete with sirens from other systems on the market, that would be a plus as well as faster GSM calling.
Very correct quality price ratio.
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Very correct quality price ratio.
A
Rating: 5 out of 5
Very good, good material, installed for six months, everything is OK Thank you
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A
Rating: 5 out of 5
Good product, works super well
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A
Rating: 5 out of 5
everything is ok, it works well
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A
Rating: 5 out of 5
Excellent site, serious, competent and very professional.
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A
Rating: 5 out of 5
pre-purchase explanations given by an advisor, details provided after receipt of the material.
Very professional.
we would like the same approach with other online stores
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Very professional.
we would like the same approach with other online stores
A
Rating: 5 out of 5
Respect for the announced deadlines. Nothing to reproach.
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A
Rating: 5 out of 5
Hello, nothing to complain about the services of the site and the delivery, however very disappointed with the fragility of the delivered arch (the sliding tube inside bent at the first wheel passage) no longer slides. To be disassembled to straighten, see to reinforce.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Thank you very much for your detailed feedback, very constructive for the evolution of our products.
We will pass this information to the manufacturer, hoping that he agrees that an improvement can be made.
Best regards,
Christopher
Thank you very much for your detailed feedback, very constructive for the evolution of our products.
We will pass this information to the manufacturer, hoping that he agrees that an improvement can be made.
Best regards,
Christopher
A
Rating: 5 out of 5
After-sales service attentive to customers and very responsive.
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A
Rating: 5 out of 5
Always a good impeccable site. In my opinion, it lacks ratings and reviews on the products.
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A
Rating: 5 out of 5
Very good
Serious
To recommend
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Serious
To recommend
A
Rating: 5 out of 5
Very responsive site and product of acceptable quality.
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A
Rating: 5 out of 5
fast service, very good, in accordance with the order, well done
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A
Rating: 5 out of 5
Very satisfied with the ordered material
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A
Rating: 5 out of 5
Serious; fast shipping with good tracking. Easy contact to ask questions with very satisfactory answers. Thank you.
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