Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

Reviews 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2017
I had a small issue with the siren, the customer service responded immediately by sending me another unit, thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2017
The customer service is very close to the clientele to resolve a small problem I had, 2 additional sirens were forgotten during the shipment of an order. The problem was resolved quite quickly.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir,

Once again, sorry for the inconvenience caused.
According to your file, everything seems to be in place now, but do not hesitate to contact us if necessary, we remain at your disposal.

Best regards,
Christopher
securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2017
deadlines respected, perfect product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2017
What else?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2017
super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2017
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2017
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2017
Delivery on time and efficient customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2017
Speed of shipping. Pairing of products already done. Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2017
nothing more to say, super without worries, the best, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2017
Very fast and professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2017
I recommend with my eyes closed. Reactive and competent staff for help via phone. Ultra-fast delivery with tracking via SMS at all stages. Exchange of material without issue, reliable material. Great site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2017
very good contact and quick resolution with customer service for the power supply problem for the electric strike. Easy and functional intercom installation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2017
Article conforms to our wishes.
Fast delivery
We recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2017
very correct and fast transaction; good functioning of the device. Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2017
Thank you for your professionalism
Quick response
Available for the customer
Package received on time
Already scheduled... just need to fix it
No regrets, I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2017
Serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2017
reliable material and good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2017
Very satisfied with the product, I even plan to recommend a motion detector in the coming days
Very good site and top delivery, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2017
And very reactive in case of issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2017
The - The French manuals are sometimes not obvious to understand.
The + The team is attentive and supports its customers. Bravo.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir,

Thank you for your review and comment.
Indeed, we are trying to gradually improve these manuals, but it is a long and tedious job.
However, as you say, we make it a point to be available to the customer to explain the operation ourselves and to guide customers in configuring their equipment.

Remaining at your disposal if necessary.

Best regards,
Christopher
securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2017
reactivity, and quality in answering questions
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2017
VERY GOOD If I need, I will reorder
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2017
very good customer service, very professional staff, to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2017
Perfect reception and service. Attentive staff. To recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2017
The best rating. Perfect service and product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2017
Very professional staff who call you as soon as a supplementary product you want is restocked, perfect ??
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2017
correct and very serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2017
Speed, quality/price exemplary contact, others would do well to take note.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2017
very competent interlocutor, careful and fast shipping, I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2017
RESPECTED DEADLINES
CLEAR RESPONSE ON THE PHONE
VERY PROFESSIONAL
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2017
very serious, good communication with the customer, good follow-up of the order and very fast delivery, I reorder
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2017
Serious site with good customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2017
very good material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2017
Reliable. Very good service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2017
Great, good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2017
Perfect, a technical question asked on the phone, immediate response, good material in service for several months now, everything is perfect...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2017
Perfect reliable material serious store
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