Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 905 published reviews

5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

Reviews 3 and 5 stars

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Acheteur Vérifié

Published on 17/02/2017 à 08h15 following a purchase from 22/01/2017

Fast

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Acheteur Vérifié

Published on 17/02/2017 à 08h13 following a purchase from 16/01/2017

very good

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Acheteur Vérifié

Published on 17/02/2017 à 08h12 following a purchase from 02/02/2017

Product as described, clear instructions, fairly quick shipping. I am very satisfied with my purchase and recommend it. Hervé Miller

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Acheteur Vérifié

Published on 17/02/2017 à 08h11 following a purchase from 23/01/2017

professional and serious

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Acheteur Vérifié

Published on 17/02/2017 à 08h07 following a purchase from 28/01/2017

Fast and very satisfied with the product, I recommend it to everyone..

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Acheteur Vérifié

Published on 17/02/2017 à 07h59 following a purchase from 22/01/2017

5 stars for the site's responsiveness, but 1 star for the received merchandise, as for me, I ordered an outdoor passage detection system, I received a simple indoor beep, equipped with a soft plastic cover to slide over the indoor radar and which is supposed to seal it (it doesn't work!!!!)

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Response from Ultra Secure (ultrasecuredirect.com) Published on 22/02/2017

Hello, Please excuse us for the inconvenience caused. We have very good feedback on this product which satisfies, but when this is not the case, customers usually call us, which is why our customer service is available. Are you aware of the 30-day period available for returning the equipment? You can then choose a more suitable product, or a refund if nothing works (very rarely the case, we have a sufficiently stocked catalog). The indoor panel can operate in 3 modes: beep, chime, and siren. Did you check the manual carefully? Once again, our technicians are here to help you set up your system. And, very importantly, at no extra cost. The outdoor detector is resistant, no doubt about that. The cover helps to further protect the detector, but especially to reduce the angle and beam to precisely orient the detector on the desired passage. Do not confuse its utility. The choice of rubber is well thought out, it makes the task easier for our customers and does not reduce the effectiveness of protection. As indicated several times, do not hesitate to call us, we are at your disposal to help you, the satisfaction of our customers being the most important. Best regards, Christopher securitemarche.fr

Acheteur Vérifié

Published on 17/02/2017 à 07h58 following a purchase from 20/01/2017

Deadlines are respected, the device works well.

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Acheteur Vérifié

Published on 17/02/2017 à 07h57 following a purchase from 24/01/2017

Top as usual

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Acheteur Vérifié

Published on 17/02/2017 à 07h54 following a purchase from 11/01/2017

Effective

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Acheteur Vérifié

Published on 17/02/2017 à 07h52 following a purchase from 31/01/2017

Perfect

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Verified Buyer

Published on 16/02/2017 à 20h33 following a purchase from 08/02/2017

Very clear with lots of accurate informatio on their website. Clear pricing and postage. Product arrived within 2 days. Well packaged so no damage. Exactly as describe. Very pleased buyer.

Verified Buyer

Published on 16/02/2017 à 14h03 following a purchase from 08/02/2017

The service I received was so impressive. Very quick. Great product too.

Verified Buyer

Published on 15/02/2017 à 20h25 following a purchase from 07/02/2017

Excellent Service & Product

Verified Buyer

Published on 15/02/2017 à 17h16 following a purchase from 06/02/2017

Great service and equipment

Verified Buyer

Published on 14/02/2017 à 16h31 following a purchase from 05/02/2017

Very efficient no problem ordering and received my stuff on time thank you

Verified Buyer

Published on 14/02/2017 à 15h57 following a purchase from 03/02/2017

The product was received promptly. I am impressed with the quality. The product is now in Italy with me and I hope to get it installed soon.

Verified Buyer

Published on 14/02/2017 à 14h54 following a purchase from 03/02/2017

GREAT PRICE GREAT DELIVERY EXCELLENT PRODUCT

Verified Buyer

Published on 13/02/2017 à 13h45 following a purchase from 02/02/2017

Very easy to use and find items with good descriptions of functions and reasonable prices

Verified Buyer

Published on 12/02/2017 à 15h19 following a purchase from 29/01/2017

very good service slight problem with was sorted straight away very pleased

Verified Buyer

Published on 10/02/2017 à 08h42 following a purchase from 01/02/2017

Fast and efficient

Acheteur Vérifié

Published on 09/02/2017 à 23h04 following a purchase from 08/01/2017

Fast delivery. After-sales service attentive and serious.

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Verified Buyer

Published on 09/02/2017 à 16h18 following a purchase from 31/01/2017

Great alarm, easy to set up and install.fantastic customer service and advice can't recommend enough.

Verified Buyer

Published on 08/02/2017 à 19h13 following a purchase from 28/01/2017

great company to deal with, one of my cameras arrived with a defect, they sent me a replacement the next day no fuss would recommend using them! 5 star service

Verified Buyer

Published on 08/02/2017 à 17h27 following a purchase from 30/01/2017

Had a few problems with a sensor and the bell box when delivered, but excellent response to the problems and highly recommend the company. Very very rare these days to get such good service.

Verified Buyer

Published on 08/02/2017 à 15h33 following a purchase from 30/01/2017

Pleased with the service and camera system

Verified Buyer

Published on 08/02/2017 à 13h49 following a purchase from 30/01/2017

easy to follow with clear despriptions

Verified Buyer

Published on 08/02/2017 à 13h05 following a purchase from 30/01/2017

Goodv

Acheteur Vérifié

Published on 08/02/2017 à 09h18 following a purchase from 05/01/2017

Equipment.. meets my expectations very good after-sales service available and attentive to recommend

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Verified Buyer

Published on 07/02/2017 à 18h09 following a purchase from 30/01/2017

Very fast delivery and helpful staff who assisted me setting up equipment

Verified Buyer

Published on 07/02/2017 à 16h43 following a purchase from 28/01/2017

Came fast and all preset up for me. Just screwed everything in place and registered the SIM and all good. Checked the SIM worked by making an SOS command on the key fob, yet to find out if the alarm works but hopefully won't need it!

Verified Buyer

Published on 07/02/2017 à 14h07 following a purchase from 29/01/2017

Item as described and delivery good.
All required instructions enclosed and extremely detailed.
Would not hesitate to use UltraSecure direct again in the future should the need arise.

Verified Buyer

Published on 07/02/2017 à 13h59 following a purchase from 30/01/2017

Good seller arrived on time no problem at all would do business again

Verified Buyer

Published on 06/02/2017 à 11h16 following a purchase from 27/01/2017

very good customer support in setting up the system

Acheteur Vérifié

Published on 05/02/2017 à 00h18 following a purchase from 05/12/2016

So far, it has been more than 2 months since the alarm was installed, no problems, nothing to say, works well.

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Verified Buyer

Published on 02/02/2017 à 16h40 following a purchase from 24/01/2017

Excellent service, technical backup and products. All the equipment I have had from this company has worked as stated and has been very easy to set up. I have tried many security devices, but I feel this company offers some of the very best

Verified Buyer

Published on 02/02/2017 à 11h39 following a purchase from 16/01/2017

very good service

Verified Buyer

Published on 01/02/2017 à 18h27 following a purchase from 22/01/2017

Brilliant service, even paired my alarm devices prior to delivery. Would definitely recommend!!

Verified Buyer

Published on 01/02/2017 à 13h11 following a purchase from 19/01/2017

prompt service and good products. I would buy from these again

Verified Buyer

Published on 31/01/2017 à 17h01 following a purchase from 22/01/2017

Good

Verified Buyer

Published on 31/01/2017 à 14h11 following a purchase from 23/01/2017

Excellent order and service