Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 3 and 5 stars

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Verified Buyer

Published on 20/12/2016 à 15h27 following a purchase from 10/12/2016

excellent service

Verified Buyer

Published on 19/12/2016 à 23h22 following a purchase from 03/12/2016

Very easy to use.A small problem I had with the product was rectified very quickly.I have received excellent service.

Verified Buyer

Published on 18/12/2016 à 18h42 following a purchase from 08/12/2016

Good fast service. Would trade again with them.

Verified Buyer

Published on 18/12/2016 à 14h12 following a purchase from 08/12/2016

Website easy to navigate. Delivery prompt and ontime.

Verified Buyer

Published on 16/12/2016 à 19h51 following a purchase from 28/10/2016

The website is fair but not always that easy to navigate, a common problem. Availability of technical advice is very variable in quality (depth). Smart Wireless Alarm, Built in Auto-Dialler & External PIR was rated a 150metrs but could not get a signal to the receiver on first floor landing at 20 metres outside house wall. Newish house with standard construction. PIR sensors round one corner each of building clad using box profile steel sheeting (0.5mm thick). Should have worked but it wouldn't. If I raised receiver up to window, just about receive the signal. One PIR supplied with a vital 'jumper' missing. Returned whole package (at my cost) to UltraSecure who very promptly refunded my purchase price. Only option with UltraSecure now is to buy 900metre strength beam units which are much more expensive. Bit concerned about life of batteries that are recharged by solar energy though. (Will I need expensive replacement batteries in 12, 18, 24 months time? No one knows.) May still trade with UltraSecure but must reassess carefully.

Response from Ultra Secure (ultrasecuredirect.com) Published on 19/12/2016

Dear My Hayman
We are sorry the Smart Alarm wouldn't work in your application, we do test every single product line we ever sell, and only ever quote the results we get from these tests, we never simply reply on specifications from manufacturers. All wireless is tested in open air as it is impossible to know what type of obstructions may cause potential problems when the systems are in use, these obstructions are not always physical. It is unusual that the Smart will not operate on short range as it operates on the 868 frequency, but obviously it was not suitable for you. We wish you well with finding a system to suit your needs, and hope you come back to us for future projects.
Regards
Mark

Verified Buyer

Published on 16/12/2016 à 13h10 following a purchase from 07/12/2016

Good product and excellent value for money.

Verified Buyer

Published on 15/12/2016 à 21h04 following a purchase from 05/12/2016

The whole process was easy and the service excellent. I would certainly recommend and use for further purchases. Customer service could not be faulted quick to respond and action my change of order. Speedy delivery and delighted with quality.

Verified Buyer

Published on 13/12/2016 à 13h15 following a purchase from 03/12/2016

Prompt and easy service coupled with good customer service

Verified Buyer

Published on 12/12/2016 à 21h16 following a purchase from 01/12/2016

Great easy to use website. Wonderful next day delivery. Fab

Acheteur Vérifié

Published on 12/12/2016 à 15h55 following a purchase from 25/10/2016

Very good advice and perfect after-sales service.
Very good responsiveness of email responses.

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Verified Buyer

Published on 11/12/2016 à 01h53 following a purchase from 30/11/2016

Fantastic service brill products def use again

Acheteur Vérifié

Published on 10/12/2016 à 12h45 following a purchase from 03/11/2016

Simple functional

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Verified Buyer

Published on 09/12/2016 à 20h13 following a purchase from 23/11/2016

Absolutely wonderful. I wanted to protect my summerhouse (Man cave) and without fuss, high cost and Tech I would struggle to understand. I found it, right here! The right product is great, but adding the right company to buy it from, Ultra secure made it so much easier and quicker for me. Job done.

Verified Buyer

Published on 08/12/2016 à 18h04 following a purchase from 28/11/2016

Very helpful company always willing to work with you.

Verified Buyer

Published on 06/12/2016 à 22h00 following a purchase from 26/11/2016

received in quick fashion, assembled well and installed next day. Working well.

Verified Buyer

Published on 06/12/2016 à 20h41 following a purchase from 26/11/2016

Excellent service

Verified Buyer

Published on 06/12/2016 à 18h39 following a purchase from 26/11/2016

Very good

Verified Buyer

Published on 06/12/2016 à 15h12 following a purchase from 25/11/2016

Spot on

Acheteur Vérifié

Published on 06/12/2016 à 09h51 following a purchase from 27/10/2016

Simple, effective and financially affordable product.
Scalable material.

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Acheteur Vérifié

Published on 04/12/2016 à 15h02 following a purchase from 28/10/2016

Fast delivery and someone attentive to any problem very happy with my order

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Verified Buyer

Published on 02/12/2016 à 16h30 following a purchase from 17/11/2016

First class service from placing my order to receiving my order. technical help was clear and easy to understand and done in a most friendly way.

Acheteur Vérifié

Published on 02/12/2016 à 16h17 following a purchase from 22/10/2016

very good product, fast delivery, I recommend

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Acheteur Vérifié

Published on 01/12/2016 à 12h43 following a purchase from 28/10/2016

Perfect site.
No negative elements to report

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Acheteur Vérifié

Published on 01/12/2016 à 12h08 following a purchase from 02/11/2016

Nothing to say...perfect

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Acheteur Vérifié

Published on 01/12/2016 à 10h39 following a purchase from 25/10/2016

perfect

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Acheteur Vérifié

Published on 01/12/2016 à 09h48 following a purchase from 26/10/2016

very good welcome; efficient, commercial

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Acheteur Vérifié

Published on 01/12/2016 à 08h19 following a purchase from 20/10/2016

meets expectations, to recommend

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Acheteur Vérifié

Published on 30/11/2016 à 21h39 following a purchase from 08/11/2016

serious site
answers questions asked by phone
fast and careful shipping
I highly recommend

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Verified Buyer

Published on 30/11/2016 à 13h43 following a purchase from 22/11/2016

Excellent service ,but web site for sim activation could be easier,kept trying to sell me a new sim despite pressing NO as instructed

Verified Buyer

Published on 30/11/2016 à 06h38 following a purchase from 20/11/2016

just what i needed .great service keep it up guys

Acheteur Vérifié

Published on 29/11/2016 à 16h11 following a purchase from 31/10/2016

FAST and efficient

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Verified Buyer

Published on 29/11/2016 à 14h25 following a purchase from 19/11/2016

Excellent product, great price, quick delivery..

Verified Buyer

Published on 29/11/2016 à 14h21 following a purchase from 21/11/2016

Great as always thanks john

Verified Buyer

Published on 29/11/2016 à 13h47 following a purchase from 20/11/2016

Very good, great service. I would recommend

Acheteur Vérifié

Published on 29/11/2016 à 13h45 following a purchase from 24/10/2016

I am not open to online purchases but they were able to prove to me that I could trust them. Very good welcome also by phone. They also specified that I could call them if there was a problem with the installation.

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Verified Buyer

Published on 29/11/2016 à 13h30 following a purchase from 21/11/2016

very good and their after sales service is excellent.

Acheteur Vérifié

Published on 29/11/2016 à 10h10 following a purchase from 08/11/2016

very good

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Verified Buyer

Published on 28/11/2016 à 11h58 following a purchase from 14/11/2016

Brilliant product and gives me peace of mind too.

Acheteur Vérifié

Published on 28/11/2016 à 03h17 following a purchase from 19/10/2016

serious

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Acheteur Vérifié

Published on 27/11/2016 à 21h48 following a purchase from 19/10/2016

Very good, very good material

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