Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 3 and 5 stars

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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 07/03/2024
Although I cannot use my purchased object because of underground communications cables this companies handling of my order was excellent. I must now find another solution!
P
Pierre J.
Rating: 5 out of 5
following a purchase from 06/07/2023
Very professional team: listening to the customer and their needs, quality of the responses provided.
All the contacts I had were very competent.
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David M.
Rating: 5 out of 5
following a purchase from 07/07/2023
Serious
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C
CLAY M.
Rating: 5 out of 5
following a purchase from 22/06/2023
No comment
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D
David B.
Rating: 5 out of 5
following a purchase from 29/04/2023
Product conforms to the order and delivered on time.
Good after-sales service.
Best regards.
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B
Bruno C.
Rating: 5 out of 5
following a purchase from 28/04/2023
A remarkable and consistently high-quality phone reception and responsiveness!
An appreciated commercial spirit.
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J
Jean marie P.
Rating: 3 out of 5
following a purchase from 04/06/2023
Overall, rather satisfied with my order, delivery ok, correct product but it's a shame to have several types of batteries for each device. The presence detector takes too long to detect. The price is quite high
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M
Marie Dominique D.
Rating: 5 out of 5
following a purchase from 19/05/2023
I am satisfied with all my purchases from security market.
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Sandrine H.
Rating: 3 out of 5
following a purchase from 08/07/2023
I give an average rating because the purchase went well but if I had had all the response elements from the start, I wouldn't have to return it. Return also went well
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DANY D.
Rating: 5 out of 5
following a purchase from 14/06/2023
very good material and responsive and efficient after-sales service
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Wilfried G.
Rating: 5 out of 5
following a purchase from 18/04/2023
Fast delivery, simple installation even for beginners, works perfectly, I recommend
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Jean G.
Rating: 5 out of 5
following a purchase from 16/05/2023
After an email exchange, I ordered a component of my surveillance system. Ease of ordering, speed of delivery.
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PATRICK S.
Rating: 5 out of 5
following a purchase from 03/07/2023
serious, professional, and customer service meets my expectations, nothing to report
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pierre yves B.
Rating: 5 out of 5
following a purchase from 05/07/2023
nothing to report
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Daniel N.
Rating: 5 out of 5
following a purchase from 12/07/2023
High-performance products. Ultra-fast and serious assistance. I recommend.
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Farid S.
Rating: 5 out of 5
following a purchase from 17/06/2023
Very satisfied with my order. Everything went well, delivery and the product met my expectations. Everything works perfectly... I needed help, no worries, the team is reachable by phone. Top.
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Jean-François B.
Rating: 5 out of 5
following a purchase from 06/06/2023
Perfect and very fast delivery.
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Serge G.
Rating: 5 out of 5
following a purchase from 29/06/2023
As usual, professional and friendly..................
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Pierre D.
Rating: 5 out of 5
following a purchase from 29/06/2023
Very satisfied with the quality of the received material.
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F
françoise B.
Rating: 5 out of 5
following a purchase from 17/07/2023
Delighted with this order, already well advised on the phone, the delivery was fast and the outdoor motion detector works very well overall.
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PICHON M.
Rating: 5 out of 5
following a purchase from 14/06/2023
Always available for information. Does not push for consumption. Delivery conforms to the order. Very satisfied.
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OLIVIER S.
Rating: 5 out of 5
following a purchase from 15/05/2023
The 600m autonomous wireless intercom - UltraCOM2 SOLO black visor + handset + antenna: bypassing obstacle/pillar that I received in May 2023 meets my expectations. It has been installed for over 11 months without any problems. I recommend it.
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J
Joël T.
Rating: 5 out of 5
following a purchase from 20/06/2023
Already several orders on the site and always satisfied! An attentive ear following the defect of an outdoor siren and immediate exchange. Thanks to the staff I spoke to on the phone. Customer follow-up is TOP!++++++++++
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PATRICK J.
Rating: 5 out of 5
following a purchase from 02/06/2023
Very satisfied with this product that I use as a presence detector at night associated with an electric timer before the doorbell.
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PILOTELLE A.
Rating: 5 out of 5
following a purchase from 12/07/2023
Only positives! Compliant products, a top sales team that masters its subject down to the last detail and an efficient and attentive technical service. I recommend ++
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Dominique D.
Rating: 5 out of 5
following a purchase from 26/06/2023
Camera works very well ?? fast delivery customer service is top
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Didier J.
Rating: 5 out of 5
following a purchase from 23/06/2023
Reliable and serious company... and French.
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Alexis D.
Rating: 5 out of 5
following a purchase from 15/06/2023
Great after-sales service and product quality
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POLIN D.
Rating: 5 out of 5
following a purchase from 17/05/2023
Perfect Very good advice
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BILLON A.
Rating: 5 out of 5
following a purchase from 12/07/2023
Fast delivery, attentive to my questions, professionalism and kindness of the staff
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D
DENIS J.
Rating: 5 out of 5
following a purchase from 22/05/2023
At first, I found the site a bit randomly after a burglary, comparing products in supermarkets without much information, and after a phone call to customer service, I composed my alarm as I wanted with the video demonstration on the site. Fast shipping, everything was compliant, functional right away, and future element extensions are possible... Really happy to have found this site... Battery change after 10 months with daily use, but it's worth it.... And in terms of decibels, it's really intense when it goes off.....
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L
lutz M.
Rating: 5 out of 5
following a purchase from 14/06/2023
Material received without any problems, well packaged
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Olivier R.
Rating: 5 out of 5
following a purchase from 17/07/2023
Due to a malfunction, I contacted the service and honestly, bravo, very professional, attentive, and present online for verification, very very good service, I recommend it with my eyes closed
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PHILIPPE P.
Rating: 5 out of 5
following a purchase from 02/05/2023
Perfect
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J
Josette L.
Rating: 5 out of 5
following a purchase from 03/06/2023
Very good, good quality. Delivery on time
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GEORGES P.
Rating: 5 out of 5
following a purchase from 18/05/2023
Professionalism of the Collaborators
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HERAUD G.
Rating: 5 out of 5
following a purchase from 14/06/2023
Good listening, and service rendered, clear information.
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M
marek F.
Rating: 5 out of 5
following a purchase from 14/05/2023
I am amazed by the quality of the product.
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Adeline C.
Rating: 5 out of 5
following a purchase from 11/05/2023
Perfect, a very responsive customer service
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Patrick C.
Rating: 5 out of 5
following a purchase from 20/04/2023
Fast delivery, quality products, and a performing bag
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