Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Received very quickly, quick and easy assembly, powerful siren, product that seems to be of good quality (to be seen over time, I have no hindsight). Just a small downside, the fixing brackets of the detectors are very thin and seem fragile and the screws for closing the covers are tiny, risk of loss when changing batteries. Good quality/price ratio.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2023
Good products. Quick delivery. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2023
Good product, satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2022
Very effective outdoor alarm, very deterrent. Highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2022
I greatly appreciated your advice, following the switch to fiber, I was looking to replace my analog telephone transmitter from my alarm system, finding only complex and expensive solutions from your competitors, I finally came across one of your collaborators who was able to offer me an economical and effective solution, it is the GSM transmitter KP-9 of which I am totally satisfied.
Thank you again for your skills and kind collaboration.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
Speed of dispatch, good quality material, availability to answer questions.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2022
In terms of the order and delivery, it's very good, but the wireless doorbell system turned out to be defective and its operation intermittent. On my side, I had diagnosed that the magnetic contact was the cause but the technician from Ultra Secure requested the complete return of the system for testing and after a few days sent me back the whole thing claiming that he had not noticed anything abnormal.
Of course, I reassembled the whole thing and after only 1 day the failure reappeared. The technician again asked me to return the contact alone and sent me a new one, since then the doorbell works without any problems.
The complete kit cost about 100 €, I find that from my first request ULTRA SECURE should have sent me a new kit which would have saved me several disassemblies and numerous steps.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for these back and forth, which unfortunately is part of our job, we strive to do tests for control, but sometimes we cannot reproduce the problem encountered. You will understand in these cases that we cannot replace with new. Our good faith is proven by the fact that we finance these returns, you can imagine that we do not do this for pleasure. What is important is that the defective element has been replaced and that your system is now functional, I am delighted! Do not hesitate to contact us again if necessary. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2022
This alarm is very effective and easy to set up for me, it's in a camper van
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2022
Ordered and delivered quickly. Product conforms
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2022
Okokok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2022
speed in everything
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2022
Impeccable service, good product, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2022
Everything is as expected and announced.
The product is completely satisfactory.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2022
Fast shipping and in accordance with the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Good product that meets expectations with documentation in French.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2022
Delivery ok and product compliant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2022
Nothing to say, installation very easy to carry out. Small autonomous and effective alarm!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2022
Material conforms to the description, installed easily for a month, everything is fine
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2022
Order received quickly
Very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2022
Efficient and fast customer service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
I am satisfied with the products. I was impressed that they reach up to 600 meters.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
Nothing to report, fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2022
Very fast and tracking of products, my initial order being older.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2022
No problem, delivery as expected, I recommend this site, very professional and attentive, best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2022
Fast delivery, impeccable material and very efficient online service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2023
Ease of ordering, top customer service to optimize the order and take only what is necessary at the best price thanks to the packs
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2022
Very good
except that I don't see the spare parts for example ordering only a detector or receiver alone
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your feedback. I will ask an advisor to call you back to guide you in purchasing additional accessories. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2023
Nothing to say: very fast shipping, product conforms to the description and very good advice from the staff
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2022
Delivery on time for a product that I have appreciated for a few years.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2023
Serious site.
The advisor is perfect.
Received my products on time.
I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2022
Very good contact with the salesperson who advised me very well to adapt my equipment order.
The cameras are in place and it works great.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2022
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2022
Highly recommended
Following a very effective and customer-friendly after-sales issue. Go for it, they are serious.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2022
Good ringtone and within reach on its keychain
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2022
Fast and reliable, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Order received quickly. Excellent service. Good product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2023
Products very well packaged.
They are of good quality and easy to install.
I am delighted with my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
The product did not exactly meet my expectations
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. Please note that all our customers have 30 days to return an order and be refunded. Nevertheless, we are always at your disposal to try to find better solutions to your issues, and I will ask an advisor to call you to discuss. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2022
Excellent
They are attentive to our needs and always available by phone
Congratulations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2022
Good reception but the information on the products could be more precise, which in my opinion would have avoided me some rather unpleasant surprises
I am not very unhappy, but I think my experience could have been much better
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, We are constantly striving to improve our offer and thank you for your constructive feedback. We remain at your disposal for any further assistance. Best regards, Christopher / securitemarche.fr
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