Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2023
Fast shipping, perfect packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2023
Impeccable customer service - impeccable advice - technician always available for advice - delivery without problems - I can only congratulate myself on the services and follow-up and availability.
Highly recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2022
Order compliant, shipped quickly. The item is well packaged and installation is easy with a manual in French
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2022
Great service, very happy with this merchant, fast shipping and the alarm works very well. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2022
Everything is very well explained
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2022
All good. Alarm system as described. After-sales service was available for questions. I made a second order with them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2022
Reliable equipment and very easy to use
Responsive and efficient customer service gives very good advice.
I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2022
Very good site, quality equipment, well packaged everything was OK from A to Z.
Fast delivery within the announced deadlines.
Phone advice, very complete on the choice of materials according to the intended use, good knowledge of the proposed equipment.
I recommend it
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2022
The siren noise is too low
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling. One of the advantages of this range is that you can add additional sirens (there is no limit to the number). We had the opportunity to test 3 or 4 sirens and I can confirm a good difference, it shakes! Do not hesitate to contact our service if you need help finding compatible additional elements. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2022
Perfect price, after-sales service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Product meets expectations. Excellent product and fast delivery. I highly recommend. Very satisfied for 2 external detectors and 1 (with batteries) used for my vehicle parked far from my home... super!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2022
Quick, I needed information for the purchase and configuration, the customer service is very accessible and competent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2022
Weak description
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling, our product sheets are very detailed, we have never had feedback at this level (on the contrary, we are often told that there is too much...). Please feel free to send us any additional information you would like to see, we take all feedback constructively and it allows us to continuously improve our catalog. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2023
Easy to implement, perfectly suited to the market, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2022
Very very good for everything. Information, order and shipping, and very kind and patient. I recommend. Thank you again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2022
Easy to install products, very fast delivery and a phone number with someone who answers if you encounter a problem, pure pleasure. Highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2022
Very good advice, competent, welcoming
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2022
Very good welcome, very clear explanations, perfect delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2022
very good professionals! Nothing to complain about... I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2022
ok super happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2022
perfect matches my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2022
no problem, size of the sensors a bit large, so difficult to hide.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2022
We are very satisfied with our order. The camera is of very good quality. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2022
Ergonomics and easy search. I have already made several orders and I am satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2022
Easy to use, works very well and received the next day, satisfied with my purchase!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2022
Very good, nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2022
Very satisfied with my purchase. Operation perfectly meets my expectations. Simple material to implement.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2022
Available staff, attentive, patient, competent and caring.... Bravo and with all my thanks for your help!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2022
Hesitant in front of several products that seemed equivalent, I called the sales service. After studying my needs, they advised me on the equipment that suited me. I was delivered the next day. This solution is certainly a bit light for securing a bank but does the job perfectly for an agricultural building
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2022
I called the hotline for advice. Very easy to reach, perfect technical support, order management without problems. Very easy installation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2022
Fast delivery and very satisfactory order tracking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2022
Very good, no particular issues, thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2022
No issues with this order, deadlines respected, good material!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2022
No particular problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2022
Material conforms and delivery speed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2022
Serious site However, the range of the intercom, even with the remote antenna, is limited.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2022
Easily reachable by phone and good advice. Good quality material.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2022
Top-notch customer service
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