Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2020
Very good service, fast shipping and very good advice. I recommend this company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Top customer service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Excellent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
perfect delivery and very fast only I am not really satisfied with the material
because the operation leaves something to be desired in the
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Response from Ultra Secure (ultrasecuredirect.com)
I return to my first message because you have shown great professionalism by contacting me by phone and as a result I noticed that the installation of the material was not done correctly I modified the assembly and since then everything is perfect; thank you very much (nowhere in the assembly instructions is it indicated that the sensor must be installed at least 1 meter away, my rating now deserves 5 and even if possible 6.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
perfect delivery and very fast only I am not really satisfied with the material
because the operation leaves something to be desired in the
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Sorry for that. In these cases, the best thing is obviously to contact our services so that we can assist you. I am asking a technician to call you back to take stock.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2020
I have 1 sensor out of 4 in total that does not work. Too bad. If you can do something for me, I thank you in advance. Serge rosset
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Of course, this is covered under the 2-year warranty.
I am asking a technician to call you back to confirm this, sometimes it is another phenomenon that can be resolved remotely.

We apologize for the inconvenience caused.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2020
I have 1 sensor out of 4 in total that does not work. Too bad. If you can do something for me, I thank you in advance. Serge rosset
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Response from Ultra Secure (ultrasecuredirect.com)
Thank you. I will call you back tomorrow. Serge rosset. Your quick reaction pleases me. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Personalized advice, very professional team, attentive, friendly and efficient who know all their products very well; they really take the time to understand our needs in order to offer the most suitable product. Responds very quickly to emails and calls back at our request. I ordered two solar rotating cameras to monitor my horses not living on site, I can monitor them from my phone and I am really very satisfied. Their prices are reasonable and the products are of good quality. Their customer service is top-notch, in short, I absolutely recommend!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Efficiency and speed in delivery. Good quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2020
Very good phone contact for advice and ultra-fast delivery (ordered the day before receipt).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Found very easily what I was looking for, very easy access site and order delivered in record time. In short, total satisfaction. I have also recommended you to my friends;
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
very good advice, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2020
very good quality material, technical service up to par and available!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
very good!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/01/2021
Prompt delivery and very good service from the company, the product was not As sensitive as I thought it would be
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
No issues rad
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
Received my order as I expected. Everything was there. Everything works well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2020
Fast delivery, I was able to easily and quickly contact Ultra Secure to get additional information. The person who answered me was competent and friendly. The transmitter works very well and I recommend this specialist without any problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good, nothing to complain about! Impeccable customer service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2020
All OK
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2020
Quality material, clear and effective assembly instructions.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Reliable quality product very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Professional site and customer service. Product seems to be of quality (to be seen over time)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
very satisfied with the detection and good functioning
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2020
The operators are very attentive, with exemplary kindness and patience. The explanations are clear. True professionals. Package received within the expected timeframe, in perfect condition, well packaged. I can only highly recommend them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
Very good. Products conform to my expectations. Fast delivery. Good telephone support.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
very good company good delivery tracking very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
very serious site good material and always technicians listening I am very happy with my purchases
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2020
No problem: the solar detector works wonderfully.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
good material, perfect functioning (for now)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
Impeccable, nothing to complain about, works very well. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Everything works wonderfully The outdoor detector works without false alarms at 15 meters (I haven't tried further as there's no need) The door detectors and sirens are top-notch. The signal passes very well through stone walls and the reinforced concrete slab Very fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2020
excellent product regarding the individual alarm
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Fast service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Nothing to report Merchandise received quickly and as ordered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2020
I bought the KP MON with 4 temp/hum probes. This material is 100% Chinese but seems reliable. I made technical remarks, but customer service doesn't seem to know the material too well. What a pity not to provide dedicated software! It makes things easier rather than programming by SMS. Also, by SMS you can't access everything. (example: exporting recorded data in CSV) gilles
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling. It is true that the use of the software and PC configuration is reserved for advanced use, which our service cannot offer. Our customers generally seek an easy, turnkey solution, and therefore we limit to SMS configuration which allows a closed operating framework and avoids the creation of errors that are difficult to diagnose remotely. If you have the capabilities to push the programming, that's a plus, and I hope you have found satisfaction. Remaining at your disposal. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2020
CVolis arrived on time and very well packaged ... Perfect
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