English 
A
Rating: 5 out of 5
Very serious and does not hesitate to give good advice.
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 3 and 5 stars
Reset filtersV
Rating: 5 out of 5
Fast shipment, excellent customer service and very helpful, I wouldn't buy from anyone else, highly recommend, Superb! A1***********
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the kind review, much appreciated
Regards
Mark
Thank you for the kind review, much appreciated
Regards
Mark
V
Rating: 5 out of 5
Dealt with these before, no issues and recommended garage security products
V
Rating: 5 out of 5
Bril
A
Rating: 5 out of 5
Professional and efficient teams, good relational quality.
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A
Rating: 5 out of 5
Excellent from A to Z
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A
Rating: 5 out of 5
Very good material, happy with this purchase
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A
Rating: 5 out of 5
Very well advised, pleasant staff on the phone
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A
Rating: 5 out of 5
Simplicity and speed
Very good material
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Very good material
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Good seller, product as described
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A
Rating: 5 out of 5
Serious seller, communicative, responds to questions and very good material, trial possible, effective. Highly recommend!
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A
Rating: 5 out of 5
Fast delivery, even to the flat country. Thank you for the advice and service.
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A
Rating: 5 out of 5
Everything was processed quickly: order, delivery
I highly recommend
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I highly recommend
A
Rating: 3 out of 5
Main equipment (siren, remote controls) good.
Presence detectors do not meet my expectations (random presence detection, once in 10 times close or far 1m or 10m). Not satisfied!
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Presence detectors do not meet my expectations (random presence detection, once in 10 times close or far 1m or 10m). Not satisfied!
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience, this is obviously not normal.
Did you install the detector correctly as indicated in the manual?
Aim 2 - 2.50 meters from the ground, or possibly tilt the head of the detector very slightly backward, to look higher.
Moreover, sensitivity adjustments are possible on this model, and this will affect the detection distance.
Finally, all this may be related to the reset delay, which is originally 5 seconds, but can be configured to 3 minutes. Perhaps you modified it without paying attention?
This results in a triggering, then a reset time without any new triggering possible.
You pass in front of it continuously, without it triggering, then after the time has passed, it triggers again. You feel like it’s because you got closer, but in reality, it’s simply that it was in reset during that time.
Of course, if nothing resolves the incorrect functioning, then the product will be exchanged under warranty.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for this inconvenience, this is obviously not normal.
Did you install the detector correctly as indicated in the manual?
Aim 2 - 2.50 meters from the ground, or possibly tilt the head of the detector very slightly backward, to look higher.
Moreover, sensitivity adjustments are possible on this model, and this will affect the detection distance.
Finally, all this may be related to the reset delay, which is originally 5 seconds, but can be configured to 3 minutes. Perhaps you modified it without paying attention?
This results in a triggering, then a reset time without any new triggering possible.
You pass in front of it continuously, without it triggering, then after the time has passed, it triggers again. You feel like it’s because you got closer, but in reality, it’s simply that it was in reset during that time.
Of course, if nothing resolves the incorrect functioning, then the product will be exchanged under warranty.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
Professional advisor who listens and does not try to sell you at all costs.
Responds exactly to the client's needs
Perfect
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Responds exactly to the client's needs
Perfect
A
Rating: 5 out of 5
Good advice, good contacts, good materials, really no worries
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A
Rating: 5 out of 5
Very good system, I recommend it 100%. Team attentive and listening. Thank you
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A
Rating: 5 out of 5
Exceptional quality-price-efficiency ratio
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A
Rating: 5 out of 5
Fast order and delivery, top??
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A
Rating: 5 out of 5
Quick efficient shave
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A
Rating: 5 out of 5
Apart from having to change the provided batteries, the product works very well! Recommended
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A
Rating: 5 out of 5
Order as described and shipped quickly
Very professional sales and customer service
Highly recommended
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Very professional sales and customer service
Highly recommended
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Good material that was delivered correctly, the technician is great because I called him, left a voicemail, and he called me back the next day. I believe, but this is just my opinion, that the explanatory video is not good, hence my phone call. So I recommend this seller.
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A
Rating: 3 out of 5
The alarm module is advertised at over 100 db. This is not the case. It cannot be heard when inside the house.
The external sensors have too narrow an angle
Too bad, because overall, everything works well and is easy to set up since the supplier had done the pre-installation.
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The external sensors have too narrow an angle
Too bad, because overall, everything works well and is easy to set up since the supplier had done the pre-installation.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for your feelings.
I would like to respond to the points raised:
"The alarm module is advertised at over 100 db. This is not the case."
The sound volume of this siren is indicated at 90db in your product sheet, and I confirm that this value is indeed measured at the factory. However, the perception of sound can vary; yes, everyone is more or less sensitive to it. 90db outside, which cannot be heard inside, will depend on many parameters (nature of the walls, windows, direction of the siren, position of the siren, number of obstacles to cross, your position in the house, your hearing quality, ...). Outside, it will be heard, and that is indeed the goal, to deter. Accessories exist to receive a chime or a siren simultaneously inside the house; this seems to me to be the right solution.
"The external sensors have too narrow an angle"
Indeed, the sensors you purchased are specifically made for this purpose, to have a passage beam, not a wide angle.
I invite you to contact our services to explore the possibility of evolving your installation; we are here to listen to you, our ultimate goal being that the operation of the purchased material meets your expectations — it is important not to remain in this situation; it is a shame to be equipped but not satisfied!
Otherwise, you have 30 days to return an order you are not satisfied with for a refund.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for your feelings.
I would like to respond to the points raised:
"The alarm module is advertised at over 100 db. This is not the case."
The sound volume of this siren is indicated at 90db in your product sheet, and I confirm that this value is indeed measured at the factory. However, the perception of sound can vary; yes, everyone is more or less sensitive to it. 90db outside, which cannot be heard inside, will depend on many parameters (nature of the walls, windows, direction of the siren, position of the siren, number of obstacles to cross, your position in the house, your hearing quality, ...). Outside, it will be heard, and that is indeed the goal, to deter. Accessories exist to receive a chime or a siren simultaneously inside the house; this seems to me to be the right solution.
"The external sensors have too narrow an angle"
Indeed, the sensors you purchased are specifically made for this purpose, to have a passage beam, not a wide angle.
I invite you to contact our services to explore the possibility of evolving your installation; we are here to listen to you, our ultimate goal being that the operation of the purchased material meets your expectations — it is important not to remain in this situation; it is a shame to be equipped but not satisfied!
Otherwise, you have 30 days to return an order you are not satisfied with for a refund.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
V
Rating: 5 out of 5
Very good, great service. I would recommend.
V
Rating: 5 out of 5
All elements of my purchase were very good and the product is now installed and works very well.
V
Rating: 5 out of 5
Product arrived quickly. Responded to my query phone call quickly
V
Rating: 5 out of 5
Excellent customer service. Delivered within 2 days of ordering
V
Rating: 5 out of 5
They were first class in getting the order to me as quickly as possible.
V
Rating: 5 out of 5
Couldn't be more happy with Ultra Secure Direct. The products are great and when I ordered a system that wasn't quite right it was really easy to switch out the wrong bits and rectify. There are loads of different product combinations for whatever you need and you can add extra bits on as you need them. Even better, when you order items together they pre-pair them for you so all you have to do is put them where you want them, straight out of the box. Items come in unprinted white packaging....would rather save on the purchase than have a colourful box.
A
Rating: 5 out of 5
Product matches the order. Fast delivery. Very good quality product, including the mobile application.
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V
Rating: 5 out of 5
Quick delivery, prodcut as described, what's not to like!
V
Rating: 5 out of 5
Product I purchased was exactly what it said on the box. In fact it was excellent. I would recommend this company to my friends and colleges
V
Rating: 5 out of 5
Website is easy to use and narrow down what you're looking for through filters. Placing an order was no problem. Stock problem was quickly followed up with a call from UltraSecure next morning, and I was then able to choose an alternative which was delivered next day.
V
Rating: 5 out of 5
Ordered 2 posts as requirement for motorhome insurance.
Service was spot on, with posts arriving within 3 days.
All fitted, just waiting for motorhome delivery
Service was spot on, with posts arriving within 3 days.
All fitted, just waiting for motorhome delivery
A
Rating: 5 out of 5
Product as described! Very good! ??
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A
Rating: 5 out of 5
FAST DELIVERY
QUALITY PRODUCT MEETING MY EXPECTATIONS
PHONE ADVICE
I RECOMMEND
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QUALITY PRODUCT MEETING MY EXPECTATIONS
PHONE ADVICE
I RECOMMEND