Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
A big thank you, have a good weekend
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2022
Easy to find the camera I need, but impossible to pay! The payment system does not work. I had to send the money by bank transfer. Also, their email is not configured correctly, so communication with customer service is not very easy. I cannot recommend them.
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, I am sorry that you have experienced these issues, it is generally a security issue related to the banks themselves, we have no power at this level. You can imagine, if no one could place an order, it would be very inconvenient for our business! Regarding the email address, everything is also very well configured, we receive messages every day. The end result is that you were able to pay by another means, securely, and received your order which, I hope, has brought you satisfaction. Do not hesitate if we can be of any further assistance. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2022
Meets my expectations but shows weaknesses from time to time. Some areas (2-3%) are not always detected.
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, Thank you for your feedback. I will ask our customer service to contact you to see how we can improve your installation. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
2 out of 4 cameras do not work, probably a WIFI problem that I could not resolve.
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, Sorry for this inconvenience. Please know that we remain at your disposal to guide you and resolve the issues with your wifi. Best regards, Christopher / securitemarche.fr
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 08/07/2022
The product isn't loud as wanted
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs Thank you for the review about the DA-600 and comments about the Receiver. We assume you have tested all the 35 different tunes which do vary in tone, volume and duration. You can also additional Receivers to the system if you need more volume in different parts of the building. Feel free to contact us for more information Best Regards Mark (Ultra Secure Direct)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2022
I don't know because it is broken!!! but an exchange is in progress
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Response from Ultra Secure (ultrasecuredirect.com)
Serious company, excellent customer service! I recommend
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2022
I don't know because it is broken!!! but an exchange is in progress
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, I see that in the meantime your camera has been taken care of and replaced under warranty. If you are satisfied with this handling, I invite you to reevaluate your review. Remaining at your service. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2022
Very satisfied however remote control connection problem with the accessories had difficulty connecting with the others, I hope this one lasts longer.
But I recommend to all those very satisfied alarm system connected to my mobile.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Your alarm dating from 2018, it is true that the remote control may have suffered blows (keys, coins, etc.) that can deteriorate it. After a few years of use, the other explanation that could make sense following your detail "connection problem" is simply a dead battery. Had you tried to replace it? Remaining at your service if necessary. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2022
Very satisfied however remote control connection problem with the accessories had difficulty connecting with the others, I hope this one lasts longer.
But I recommend to all those very satisfied alarm system connected to my mobile.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
No, precisely the remote control I put in a pocket of my jacket without anything with it is at the level of pressing the close or deactivate button the red light blinks from time to time I have changed the batteries several times, already a hassle it is better than the first model, otherwise overall I am very satisfied with my purchases. I hope this one will last and work.
Sincerely Mr G,L
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2022
received one part out of two, the second received after a call
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
The site is good, but there are no stickers to put on the axes, and the batteries failed after two months, they are not guaranteed, it's (consumable) not very commercial.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the problem encountered. I see that your product has indeed been returned for exchange as it was consuming batteries abnormally. This is rare but can happen with electronics. In this case, of course, the batteries are also covered. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
The site is good, but there are no stickers to put on the axes, and the batteries failed after two months, they are not guaranteed, it's (consumable) not very commercial.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, the batteries have failed again, batteries that you changed in May when I returned the unit for overconsumption. Your report concluded that the unit is not at fault, that it is the batteries, but the first and last set comes from you. You were also supposed to cover the four sets that I changed. How can I be assured as stated in your description for 7 to 8 months? I also have problems with the remote control that does not always work. Awaiting your response, have a good day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2021
The remotes are of average quality, often need to open the case to properly replace the battery for good contact.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience caused. Indeed, we have already seen this contact problem with the battery, however once replaced, it should not happen again. I will ask our customer service to call you to proceed with an exchange. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2021
Very good customer service, they exchanged my defective doorbell that was less than a year old without any problem. However, the product received in exchange is not new, it has multiple small scratches as well as some marks... A bit disappointed even if the 'new' one works very well.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that, this is obviously absolutely not normal. We do send new products, but they are checked and handled before shipping. Although we strive to be careful, it is possible that a mishandling created this. Of course, we can exchange it again, no problem. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2021
The customer service holds up, however the products, I define them as cheap junk; the detectors easily go out of adjustment, even with very little wind. I had to replace some batteries 2 months later. I regret my purchase, there are better products on the market.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for these encountered problems. Here are some responses to your comments: - the joint of these detectors is adjustable, which allows for simplified installation, then you just need to tighten them and they won't move in the wind - the battery life depends on usage and configuration (number of passages, trigger delay, etc.), but in no case should the battery last 2 months (except in extreme environments, for example, hundreds of passages per day) In any case, do not hesitate to contact our customer service, we are at your disposal to help you. If there is a problem with the equipment, it is of course under warranty for 2 years. Our goal is for you to be satisfied, so if, as here, you are not, we can gladly consider an exchange for more suitable equipment. Remaining at your service. Best regards, Christopher / securitemarche.fr
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 27/12/2021
Rrasonable
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 25/10/2021
Product a bit flaky, I feel like it may worth replacing with an alarm from an established home security firm once possible . Messaged support to ask about an issue and they never came back. Alarm seems to work for now, but not inspiring too much confidence.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs
Thank you for the review about the Shed Alarm, I am sorry you have not had a reply to a question, but we can find no record of any emails from you asking these questions, can you please resend the email to [email protected] where we will be happy to answer the best we can.
We look forward to hearing from you soon
Regards
Mark
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2020
CAPRICIOUS FUNCTIONING
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2021
Average products do not hold the charge with the original solar panel and no after-sales solution quality-price ratio questioned!!!!
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2021
mail follows
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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 12/11/2021
Alarm was shipped very promptly. Unfortunately, DPDs delivery was very poor resulting in lots of wasted time. Ultrasecure were very helpful and contacted DPD on my behalf albeit with limited effect. The alarm seems to be OK although the siren claims to be 130dB which you would expect to be literally painfully loud. When the siren sounds inside the vehicle, it does not seem loud at all - it would not be audible from my house about 25 metres away. However, the second siren situated in the house does make sufficient noise.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2021
The alarm's ringing is not loud enough outside and does not reach far enough.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, I am sorry for this feeling. Indeed, the siren of these small cameras is not excessively powerful (only 75db). We do not recommend this use and prefer to advise a real alarm system for better control and deterrence. The cameras are rather made to perform a 'doubt lifting' (to check remotely what happens when your alarm goes off). I remain at your disposal if necessary. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2021
Clear and precise
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2021
In the last test, the alarm forwarding to the external siren was no longer working. As soon as control is possible, I will check and keep you updated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the problems you may have encountered. As soon as you have tried, please contact our customer service again so that we can find the necessary solutions, our goal being not to leave you with equipment that does not work. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2021
Unfortunately, the equipment was not reliable with the alarm triggering several times without intrusion
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. Unfortunately, I cannot find any exchange with our technical service regarding the mentioned problem. I invite you to contact them, they will guide you to avoid these triggers. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2021
Fragile remote control, this is already the second
the flashing alarm, I had to disconnect it, it rang in the middle of the night for no reason and I couldn't stop it.
Otherwise, the rest works well.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. We redesigned this remote control in 2018 and have since received very positive feedback about it. Do you have a specific use? We are always looking to improve our products, please do not hesitate to contact us so that we can understand more. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2021
Good product.
Navigation on the site without problems, rather
Intuitive.
However, responses to emails for after-sales service -> NONE. No response despite several emails written.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the delay in response. After checking, we have no record of any correspondence on our emails ([email protected] and [email protected]). Can you specify which email address you used? If necessary, you can also reach us directly by phone at 09 72 30 88 88 (non-premium number). Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2021
Good product.
Navigation on the site without problems, rather
Intuitive.
However, responses to emails for after-sales service -> NONE. No response despite several emails written.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello to you;
Thank you for the follow-up.
I used the address provided on the site.
As far as I remember, this should concern « contact »
Best regards
Patrice
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2020
Slow handling of the material for a rushed person
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling, we strive to make simple products, but it remains technical and each customer perceives it differently. Our customer service (free and French) is still available to all our customers to guide and answer questions. Please do not hesitate. Best regards, Christopher Ultra Secure France (securitemarche.fr)
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 13/09/2021
I would have given more stars if the circlips on the bottom of the post had been fitted correctly, it took a couple of minutes to work out why the pins were flopping about
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review, and pointing out the slight problem in product which we have taken note.
Best Regards
Mark
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 16/09/2021
Somewhat pricey for what it is. Resisted paying £5 for a cctv sticker as that is just extortionate.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the purchase and review Gary, there is a slight misunderstanding about the stickers, our CCTV Stickers start at .99 pence (our ref 002-0550) going up to £2.99 (ref 002-0540), we do also supply Outdoor Weatherproof Wall Signs with Pre-punched Holes from £4.67 which may have been mistaken for Stickers.
Best Regards
Mark
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 04/09/2021
Ordering was straightforward, the delivery was prompt and, so far, the long range bell is working fine. But the instructions were woeful and the description of the receiver unit on the web-site was rather sketchy, so it is less capable than I had assumed. Subsequent email service to provide instructions was good but they should have been come with the product.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 02/06/2021
Disappointed in wireless (800) driveway gate alert. Receiver, is made in China, feels cheap and flimsy. Set up was hit and miss with poor instructions. Can't be set to operate for more than 60 secs. which for my purposes is insufficient. Ultra Secure seemed like a good supplier compared the competition as they offer a comprehensive range although their prices are not cheap but they do respond to telephone calls. I made an expensive mistake with the package I ordered.
Response from Ultra Secure (ultrasecuredirect.com)
Hi James,
Thank you, I will get a link sent directly to your email address, it will allow you to see if it helps with your specific application, feel free to ask further questions once you receive it.
Best Regards
Mark
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2020
Areas for improvement: - bracelet too short for some wrists. - Inability to program a landline number (useful sometimes)
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the disappointments felt. After verification, this bracelet should have sufficient margin, perhaps you received a bracelet that is missing some holes? Please send us photos so we can compare and make the exchange if necessary. Regarding the landline number in the first position, you can indeed put a landline number. However, it is important to know that this is the administrator number, the one that can act on the configuration via SMS, which requires a reset on the day you need to modify the configuration. Remaining at your service. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
perfect delivery and very fast only I am not really satisfied with the material
because the operation leaves something to be desired in the
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Response from Ultra Secure (ultrasecuredirect.com)
I return to my first message because you have shown great professionalism by contacting me by phone and as a result I noticed that the installation of the material was not done correctly I modified the assembly and since then everything is perfect; thank you very much (nowhere in the assembly instructions is it indicated that the sensor must be installed at least 1 meter away, my rating now deserves 5 and even if possible 6.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
perfect delivery and very fast only I am not really satisfied with the material
because the operation leaves something to be desired in the
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that. In these cases, the best thing is obviously to contact our services so that we can assist you. I am asking a technician to call you back to take stock.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2020
I have 1 sensor out of 4 in total that does not work. Too bad. If you can do something for me, I thank you in advance. Serge rosset
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Of course, this is covered under the 2-year warranty.
I am asking a technician to call you back to confirm this, sometimes it is another phenomenon that can be resolved remotely.
We apologize for the inconvenience caused.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2020
I have 1 sensor out of 4 in total that does not work. Too bad. If you can do something for me, I thank you in advance. Serge rosset
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Response from Ultra Secure (ultrasecuredirect.com)
Thank you. I will call you back tomorrow. Serge rosset. Your quick reaction pleases me. Thank you
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2020
I bought the KP MON with 4 temp/hum probes. This material is 100% Chinese but seems reliable. I made technical remarks, but customer service doesn't seem to know the material too well. What a pity not to provide dedicated software! It makes things easier rather than programming by SMS. Also, by SMS you can't access everything. (example: exporting recorded data in CSV) gilles
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling. It is true that the use of the software and PC configuration is reserved for advanced use, which our service cannot offer. Our customers generally seek an easy, turnkey solution, and therefore we limit to SMS configuration which allows a closed operating framework and avoids the creation of errors that are difficult to diagnose remotely. If you have the capabilities to push the programming, that's a plus, and I hope you have found satisfaction. Remaining at your disposal. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2020
You can easily detect the flashing red light of the system and it takes time for calls
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
If you want to hide this LED, we simply suggest a small piece of opaque tape, and that's it.
For the call delay, the normally observed time is 30 seconds to 1 minute 30 maximum, this is related to the nature of the product which runs on batteries (we have powered ranges that call in a few seconds if you prefer). If the call takes longer, it may be that the network is too weak where the device is installed, I invite you to try a different operator.
Remaining at your complete disposal if necessary.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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