Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
I bought 2 GSMs. 1 for the boat no problem 1 for the house and alarm -30% low batteries all tests have been done with customer service and still the same. What do we do now because the alarm is still on? It might be wise to make an exchange to validate the defect of the GSM.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello
Thank you for your quick response and processing. Upon receipt, I will set it up again and keep you informed.
Have a good day and see you soon
Eric lepelletier
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
I bought 2 GSMs. 1 for the boat no problem 1 for the house and alarm -30% low batteries all tests have been done with customer service and still the same. What do we do now because the alarm is still on? It might be wise to make an exchange to validate the defect of the GSM.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I see that the file is indeed in progress with the technician, and your return package is being processed today.
The malfunction has been confirmed and the product will be replaced.
We apologize for this inconvenience and hope that you will continue to trust our company.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2020
The alarm does not sound loud, the alert on the phone comes a long time later.
When I want to check via video the connection is very slow yet I am on 4G. the thief can take his time.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello
Thank you for your information. I will soon be moving and relocating the cameras. If needed I will contact you.
Best regards.
BLC
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2020
The alarm does not sound loud, the alert on the phone comes a long time later.
When I want to check via video the connection is very slow yet I am on 4G. the thief can take his time.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for these inconveniences.
Regarding the siren, indeed, it is not very loud (this is indicated in the specifications), but its effect is still deterrent, that is the primary purpose.
Regarding the 4G connection, be careful, it must be correct on both sides to achieve a fast and smooth connection (on your smartphone side, but also on the camera side). There are no reasons other than that to explain this phenomenon. Possibly, change the camera's SIM card to another network, that could help.
Do not hesitate to contact our technical service if necessary, we are here to help you resolve these issues.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2020
Pros: Good value for money, fast shipping. Cons: Incomplete package, but efficient customer service, error fixed after a phone call. Missing accessory received within 8 days. Improve package verification before shipping.
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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 07/11/2020
I have used this company before for some alarm equipment, response is good. However I recently ordered some sensors (PIR's) for the alarm. I received them and notice how annoying they are to put together as regards mounting to a wall. Rather than just clipping to a mini wall stand, you now have to open up the PIR, then annoyingly you have to remove the entire printed circuit board (PCB) to be able to drill a hole, to put a screw to mount it to the wall mount they supply ! You then have to carefully re-fit the PCB. Absolutely ridiculous to say the least.
This is a very POOR DESIGN that they should not sell - all you need is a basic 'clip-in' stand that should already be mounted. A customer who pays nearly £20 for one PIR should not be expected to do this work! They -USD- should do it or buy a decent design in the first instance. All you need to do is make a simple error and the PCB could break when you remove / put it back, and of course they will say its 'your fault'.
Not impressed and I purchased 5 of these PIR's that will take ages to install because of its very poor design.
Response from Ultra Secure (ultrasecuredirect.com)
Hello Ozzy
Thank you for the review, I am sorry you do not like these PIR's, it is the first complaint we have had about them.
Please do not remove the boards in the PIR's for the installation, this is not required, all you need to do is drill a single hole in the plastic case below the board (where there is a recess in the case), you then feed the long screw through the adjustable mounting brackets, it is a very quick process. If you need any help please call us on 01604 589414, ext 2 or email us directly and we can email you photos if this helps.
I hope this helps
Regards
Mark
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2020
I haven't used it.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2020
Good product, however the remote control is fragile and works poorly; the arming and disarming buttons are really not of good quality.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling.
The remote control of this model is of very good quality, so I am a bit surprised and wonder if yours has a manufacturing problem?
Of course, this is covered under warranty.
First, I invite you to send us a video of these malfunctions, then we can advise.
Waiting for your response.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2020
Main equipment (siren, remote controls) good.
Presence detectors do not meet my expectations (random presence detection, once in 10 times close or far 1m or 10m). Not satisfied!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience, this is obviously not normal.
Did you install the detector correctly as indicated in the manual?
Aim 2 - 2.50 meters from the ground, or possibly tilt the head of the detector very slightly backward, to look higher.
Moreover, sensitivity adjustments are possible on this model, and this will affect the detection distance.
Finally, all this may be related to the reset delay, which is originally 5 seconds, but can be configured to 3 minutes. Perhaps you modified it without paying attention?
This results in a triggering, then a reset time without any new triggering possible.
You pass in front of it continuously, without it triggering, then after the time has passed, it triggers again. You feel like it’s because you got closer, but in reality, it’s simply that it was in reset during that time.
Of course, if nothing resolves the incorrect functioning, then the product will be exchanged under warranty.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2020
The alarm module is advertised at over 100 db. This is not the case. It cannot be heard when inside the house.
The external sensors have too narrow an angle
Too bad, because overall, everything works well and is easy to set up since the supplier had done the pre-installation.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for your feelings.
I would like to respond to the points raised:
"The alarm module is advertised at over 100 db. This is not the case."
The sound volume of this siren is indicated at 90db in your product sheet, and I confirm that this value is indeed measured at the factory. However, the perception of sound can vary; yes, everyone is more or less sensitive to it. 90db outside, which cannot be heard inside, will depend on many parameters (nature of the walls, windows, direction of the siren, position of the siren, number of obstacles to cross, your position in the house, your hearing quality, ...). Outside, it will be heard, and that is indeed the goal, to deter. Accessories exist to receive a chime or a siren simultaneously inside the house; this seems to me to be the right solution.
"The external sensors have too narrow an angle"
Indeed, the sensors you purchased are specifically made for this purpose, to have a passage beam, not a wide angle.
I invite you to contact our services to explore the possibility of evolving your installation; we are here to listen to you, our ultimate goal being that the operation of the purchased material meets your expectations — it is important not to remain in this situation; it is a shame to be equipped but not satisfied!
Otherwise, you have 30 days to return an order you are not satisfied with for a refund.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2020
Batteries that I had to replace 8 days later. Captures in a very small area.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this inconvenience, which is obviously not normal. The supplied batteries are new (used only for commissioning and pairing your kit). A functioning of only eight days would represent a considerable number of continuous triggers, but did you do a lot of tests? It seems to me to be an unreachable level, even testing 24/7. It is possible that one of the supplied batteries was defective, it is rare but it can happen. Or, more likely, a defective siren? Keep us informed if this happens again and we will probably proceed with a warranty replacement. Regarding the range, you are probably talking about the remote control which unfortunately has a rather short range in this range, this information is indicated in the product sheet. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2020
The installation and setup is easy. However, the device does not call, it only sends an SMS. THE SOUND LEVEL OF THE ALARM DOES NOT MATCH 150 DECIBELS AS ANNOUNCED. (the level is below 90 decibels as the noise from my compressor covers that of the alarm)
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, If the device sends SMS, it means that the GSM connection is correctly established and it can therefore call. Two possible reasons if this is not the case: 1- you have disabled calls (option #8#, see manual page 12) 2- the SIM card plan does not have or no longer has calling capabilities (credit exhausted for example) Regarding the volume, our sheets do not indicate anywhere 150db. This device indeed emits the announced 130db, but the perception of sound can be quite different (depending on frequencies, age, ear, ...). However, a device capable of measuring will indeed show you a volume of 130db (we have approved it ourselves). A fairly easy solution to give you a feeling of a
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 06/09/2020
I ordered a KP9 alarm panel that was delivered promptly. It is a good product.
What lets it down is the manual. It has been badly translated from Chinese. A lot of the commands are missing. It takes a lot of reading to get the full benefit out of the panel. Even trying to set it up I had to ring their help line.
The help back up is good and they knew the answers to my question.
It's a pity that Ultra Secure don't re-write the manual
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review Nigel, we do take your comments on board and we are slowly changing manuals for our products, due to the fact we have hundreds of products it is taking a bit of time, but point taken
Regards
Mark
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2020
Good but the batteries don't last long, too bad I only give three stars for that
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience.
If your batteries wear out too quickly, two probable possibilities:
- your system triggers too often (for example, you test once a day, while the technical specifications expect a classic use, for example a test trigger per month)
- your system is malfunctioning, in which case we will cover it under warranty
I invite you to send us more detailed information and we will assist you going forward.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2020
Sir, We provide you with answers and try to help you, I do not see how we are sending back the problem? - The translation of the application is not under our control, it is not OUR application, it is Reolink's... I suggest you give me the list of what you have noticed and we will also report these suggestions for improvements to Reolink, in order to give more weight to these missing translations. From our side, we have not found any missing translations, and no customer has ever reported this to us, so there shouldn't be much. Let's be a little indulgent, nowadays, an application translated at 99% is frankly already quite good... - The email settings are different for each operator, each provider, each server... what more do you want us to do? We are not going to contact your email provider to ask for the settings that are yours, including your password! We always try, as much as possible, to help our customers, we are actually very proud of that, our customers thank us every day. I think your demands are unfortunately beyond what we can meet. As with every order placed with us, you were also free to return for a refund within 30 days (we also make the effort to give you more time to set up your devices, the legislation being 14 days). Why not exercise this right, simply? Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Response from Ultra Secure (ultrasecuredirect.com)
Very satisfied
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2020
Doesn't seem very sturdy, issues with deactivating my alarm
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
First of all, thank you for your order.
You shouldn't have any particular issues with this alarm, we sell a considerable number and do not have particularly negative feedback.
However, and this is probably the most important information, if the product does not suit you, do not hesitate to return it for exchange or refund, you have 30 days to do so.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2020
Good
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2020
Hello, product not bad but in my opinion detection not fast enough.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that, please feel free to contact our team so we can study your needs, we often have ways to improve customer installations, depending on environments and individual issues. If necessary, we can exchange equipment for something more suitable. Best regards, Christopher Ultra Secure France (securitemarche.fr)
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 13/05/2020
The shed alarm and camera I purchased was disappointing far as to say if the was an intruder the alarm it's self would not scare them off , the sounder is very quite ,overall disappointed with the product
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Sorry you do not like the Siren on the Battery Camera, most customers actually use it in the Covert mode (with no siren) so that the Camera is not being focussed upon by an Intruder (allowing it to take the covert video), some customers would then use a seperate battery alarm so that that takes away any interest in the Camera. Because the device is battery powered it cannot have a big siren as the battery is also powering the Video.
Please Contact Us if you want advice on a louder Alarm.
Regards
Mark
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
Very low-end remote control.
If not functional detector.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Very surprised by this review left, the remote control of this device was completely redesigned about 2 years ago and we have very few issues with the new sturdier model (we distribute about 10,000 units per year...).
Do not hesitate to contact us directly so that we can try to provide you with solutions, perhaps yours has a design defect? Of course, this is covered by warranty.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2020
Good advice but unfortunately a categorical refusal from the after-sales service after a breakdown after 3 weeks: refusal to extend the trial period, payment at my expense
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Madam,
I am sorry for what happened with your installation.
Unfortunately, as I replied to your previous review, this is a device that you damaged, and we cannot be held responsible for that.
However, we were able to repair the device at a low cost (for the record, 25 €), I find that already very reasonable.
I reiterate that the trial period is legally set by our terms of sale – for us, it is 30 days (the legal minimum is 14 days).
The fact that you are on vacation in Mexico is not a valid justification to extend this period.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2020
The material is of excellent quality and the delivery arrived faster than expected. The only problem with the intercom is that the 4 batteries need to be changed every three days. So it doesn't work and I will have to call an electrician.
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Response from Ultra Secure (ultrasecuredirect.com)
What you explain here is true for our individual intercom with 1 button (UltraCOM SOLO), but not for the collective 4 buttons (UltraCOM MULTI). Perhaps the confusion comes from a mix-up? We try to provide as much information as possible in our product sheets, they are really very detailed. Excerpts from the product sheet of your order: "The street panel is powered by a 12 V transformer (optional) or any other power supply (gate motor, solar panel, ...). A battery compartment (provided) allows you to create a backup power supply in case of a power outage for example." "IMPORTANT No 12v power supply is provided with this kit, you need to provide a 12v DC supply for the panel to work!" But I'm sorry if this was not clear enough for your professional. This is also why we offer 30 days to return the device for a refund, to avoid any misunderstanding or dissatisfaction. I hope, however, that you will be able to resolve this issue, do not hesitate to consult our advisors, they are there to guide you and find solutions. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2020
The siren is not very loud, but especially the telephone system is not very efficient, too bad the idea seems very good to me, the telephone transmitter should be more powerful.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling and the inconveniences experienced. First of all, regarding the siren, several possibilities and solutions: 1) if it does not ring loudly, it may be a defect in your siren, we can replace it of course 2) although most of our customers find that it rings just loud, it remains subjective, so if you need more, you can definitely add a supplementary siren (or even several, there is no limit on this range) Regarding calls, I do not quite understand regarding the performance - a call is a call. Is it because the network does not pass well where the device is installed? In that case, you might want to consider changing operators for the SIM card. In any case, I have asked an advisor to call you back to guide you through these steps. Remaining at your service. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2019
Delivery: ok
Difficulty in obtaining assistance
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Indeed, I see that you have experienced an unusual delay in processing your customer service request.
This end of the year and holiday period has been quite busy for our services, which are used to a rather calm December. Sorry for that.
In the meantime, I see that your problem has been resolved, which is the main thing.
Remaining at your service if necessary.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
Good phone contact with the salesperson. Product delivered quickly. Tested radio intercom equipment, but range insufficient for the condominium configuration. Returned the equipment for a refund.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2019
average regarding the product
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling.
Although this product is quite new in our catalog, we have very good feedback about it.
Can you tell me more about what is wrong?
There are different solutions to assist you:
- guide you to optimize your installation and possibly the settings of the device, often it doesn't take much and we have the necessary expertise to help
- your issues may simply be related to a technical problem, a material defect or other, in which case of course the product is guaranteed for 2 years
- depending on your need, we can opt for a product exchange, which would be more suitable
- in the worst case, we can simply refund you, which aims to ensure that you are satisfied with your purchase
I see unfortunately that you have not tried to contact us before, please do not hesitate, we will be happy to help and support you.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
Equipment conforms to the description, simple to use and set up. Just a pity that the supplied lithium batteries did not hold the charge as indicated on the site (theoretically 18 months): in reality, 2 months after installation!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. I checked your order, I am not sure which item you experienced this inconvenience with? I see 13 accessories that include lithium batteries. There can be several reasons for a malfunction like this: - an item that overconsumes, to check this, just change the battery and see if the phenomenon occurs again - defective battery at shipment, although the batteries we ship are new, this can unfortunately happen - item too solicited in your environment/installation (but 2 months seems a bit extreme to me) Anyway, this is obviously not normal, I suggest you contact our technicians, they will see the details with you and will conduct tests to find the solution and/or replace the accessory in question. Best regards, Christopher Ultra Secure France (securitemarche.fr)
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 11/12/2019
Device does its job well. I would have given it 4 or 5 stars but for the fact that the supplied PIR sensor batteries were dead on arrival. Which made pairing a painful exercise until the reason became clear.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, I am sorry a battery was found to be defective, these are brand new AA batteries supplied with each Alarm, it is very unusual for one of these to fail
Once again we are sorry for your inconvenience
Regards
Mark
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2019
Delivery was good, the triggering of the alarm when vehicles pass is random, unfortunately.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, This can indeed be the case when vehicles are too cold or can drive too fast where detection occurs. I assure you, your installation can be optimized in several ways: 1) there are 3 sensitivity levels, by default set to low sensitivity, I invite you to refer to the manual to configure this and make the detector more sensitive 2) if possible, try to install the detector at an angle (30-45°) and move it back a few meters from the alley (imagine a speed radar) Please do not hesitate to contact us further so that we can assist you. Best regards, Christopher Ultra Secure France (securitemarche.fr)
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 26/09/2019
Company is good delivery was quick and officiant but the products alarm isn't as advertised it's been measured at 94 dB went its advertised at 130 dB
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, we always try our best to be as honest as possible with all of our products, this product was clearly labelled up by the manufacturer as 130 Decibels, which is why we stated the same.
Due to your review, we have tested one and our tests averaged 155 Decibel with a maximum of 120 Decibels.
We do know many APP's testing sound levels can vary by as much as 10 - 15%, we have changed the specification on the website now to 120 Decibel.
Thank you for the feedback
Regards
Mark
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2019
Remote control ordered to replace an old very fragile model it works but the item arrived with a scratched case obviously a recycled product.
Not very serious!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
No, this is absolutely not normal, and we do not work like that.
Did you properly remove the protective plastic? It does indeed have a 'scratched' appearance but it just needs to be removed, it protects the product from scratches.
If that's not it, just contact us and we will exchange it without any problem. During transport, it may happen that an item gets damaged, unfortunately, I hope you can understand that.
The marked items, called 'refurbished', are sold in a separate section on our site, at a reduced price. If you did not order through this channel, then you should have received a completely new remote control verified by us.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/09/2019
batteries supplied were all dead in last order -
Response from Ultra Secure (ultrasecuredirect.com)
Hello James
Thank you for your feedback, we have just tested the voltage of batteries in our stock for this product, and they appear fine, so we are not really sure how this has happened, I am really sorry you had these issues. I am happy to arrange to send replacement batteries out to you if it helps
Please let me know your thoughts
Regards
Mark
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2019
Very good site, intuitive. However, I have doubts about the characteristics of the products. Customer service very attentive and responsive
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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 03/05/2019
Functional and seems to work ok
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2019
The commercial documentation mentions that you can register 3 phone numbers, whereas in power outage detection mode you can only register one. After 2 days of service, I received a message indicating a battery level (new!) below 30%. Generally, this product (made in China) does not really inspire confidence.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for all these inconveniences. Regarding the documentation, I did indeed find the mentioned misunderstanding. It is true that these specifications are shared between different kits and sheets, the "3 numbers" are correct in case of an alarm (if you use the device for that) but only one SMS concerning the power failure/restoration. This is very well indicated in the descriptive sheet (from the first paragraph). Sorry for the possible confusion, I will ask my colleague to modify it to make it more evident for future customers. Regarding the "batteries < 30%" alert, from my experience such a message appears if the new batteries used are not lithium. Did you receive orange or silver-colored batteries? The error could come from there. Alkaline batteries are not suitable and the device calculates a wrong voltage (hence the received message). In any case, this is obviously not normal, we will make the necessary exchange. Please excuse us for the inconvenience. This device is of French design (although assembled in China, indeed, for a competitive cost), extensive tests have been carried out to have the best product for our customers. Unfortunately, errors can occur (batteries sent, description that can be clearer) even if we try our best not to make any. The most important thing for us is our presence before and after the sale so as not to abandon a customer along the way. Sorry if you feel this disappointment, I fully understand your point of view. Know that we are here to answer your questions and help you in all these steps, we always have alternative solutions to offer so that you are satisfied. And, as a last resort, you have 30 days to get a refund, so in principle, no risk of disappointment! I will ask a technician to call you back to see all the details with you. There is no reason we cannot find a solution for you! Personally remaining at your disposal if necessary. Sincerely, Christopher Ultra Secure France (securitemarche.fr)
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 12/04/2019
Would have been four stars if the barrier was not damaged overall very good service
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am sorry you didn't receive the parcel in perfect condition, we take a lot of time and pride with packaging and have been criticized in the past for over packaging parcels. We have no reported history of you having a problem, could you find the time to email us ([email protected]) or reply to this comment with explanation of the problem, as we like to learn from any problem our customers may have had.
We appreciate your feedback and look forward to your reply
Regards
Mark
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 03/04/2019
I found the attachment between the PIR sensor and the wall bracket to be very weak. you only have a very small screw to assemble these two items together. other than that the alarm is working fine.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the feedback, we will take your comments on board, we are pleased the Alarm is working for you in general.
Regards
Mick
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2019
Purchase easily made on the site. Package arrived quickly in serious packaging. Medium range material especially considering the price (the melodies and the chime are actually just a series of beeps, detection not 100% reliable). Modest quality/price ratio.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Indeed, this entry-level product is quite effective but still limited. It has been marketed for over 10 years in our catalog and we have very good customer feedback (that's why we continue to sell it). Detection can be greatly improved by following some advice according to your environment. Basic advice if you have a classic alley: tilt the detector at 45°, like a speed radar. This is often the solution that resolves missed detections. Then everything will depend on your precise environment (it may not be missed detections, perhaps it is waves that do not reach the receiver too far away or with obstructive obstacles?), we will be happy to guide you, do not hesitate to contact our services, we know our products very well and are at your disposal via a free number (or by email if you prefer). Finally, we have a wide range and we can proceed with an exchange if the received product does not suit you. And, as a last resort, we can take back the equipment and refund you. Our goal being your satisfaction, I am sure we will have the solution and I remain personally at your service if necessary. Keep us informed. Best regards, Christopher Ultra Secure France (securitemarche.fr)
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 23/03/2019
Love my remote PIR alarm. Its loud, its easy to set. Speedy delivery of my door sensor ( additional item ) but i'm having some problem synchronising it to my PIR unit. Not tested the battery, but it just doesn't seem to work. I'll contact you directly if i cant get it up and running.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, if you are still having the issue of pairing the unit into your existing PIR, please contact our technical staff (tel 01604589414, ext 2, email [email protected]) who will help resolve it.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2019
the alarm does not sound loud enough
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling.
Even if the siren does sound quite loud, the sound level is very subjective and greatly depends on the installation (positioning, etc.).
Please note that, if necessary, additional slave sirens can be added to your existing kit.
Do not hesitate to consult us for advice, we are at your disposal to ensure that you are completely satisfied with your installation.
Best regards,
Christopher
Ultra Secure France / securitemarche.fr
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