Customer reviews of Ultra Secure (ultrasecuredirect.com)

Dear customer, Your message worries me because after checking your package is indicated as 'Delivered' by La Poste on October 4th. Moreover, I see no exchange on your customer account with our services? Are you sure you haven't confused it with another merchant (this happens sometimes)? What is important is to know if you have received your product or not, because otherwise I think it is lost (it has been more than 2 weeks now). Above all, you need to contact our services so that we can verify this and file a complaint if necessary. I am at your disposal if needed. Best regards,

Hello, Please excuse us for this delay, independent of our will. Indeed, you placed your order on October 4th (7:57 AM), and the order was shipped by our service the same day (4:55 PM). It was at La Poste that things went wrong. Even if you are in Corsica, the delay should have been 3-4 days maximum, but it took 7 days to be delivered (message on the tracking: 'Your package cannot be delivered today, access to the delivery address being impossible. It will be re-delivered as soon as possible.'). Who knows. Unfortunately, even though we try to work as quickly as possible, we are necessarily tied to this carrier delay that we cannot control. According to your message, the rest is okay (products, etc.) which is ultimately the main thing. I remain at your disposal for any additional needs. Best regards,

Hi
Thank you for the comments, I assume you know you can move the side slide switch to Alert or Beep which gives you a slight variation in the sound, we find the Beep setting helps to hear it from further away. We do have other models which have volume control which we could upgrade you to if it helps, but they do unfortunately cost more.
Give us a call on 01604 589414 if you want to consider upgrading the system.
Regards
Mark

Hello,

Sorry for this inconvenience. The volume of a siren is quite subjective, some customers (most even on this reference) find it sounds quite loud, others do not. However, please know that we are at your disposal to find other solutions if this one does not suit you. In particular, in this range, the possibility of adding several sirens if you want a more 'scattered' and therefore louder sound.
The most important thing is to know that we never abandon a customer and seek all possible solutions to the requested need.

Our advisors are at your disposal from Monday to Friday from 9 am to 6 pm, at 09 72 30 88 88 (non-premium number), do not hesitate!

Best regards,
Christopher

Hello,

Sorry for the misunderstanding, it is true that wireless data is always emitted in 'free field' without any obstacles, each having its environment. Do not hesitate to contact us before the purchase so that our advisors can provide you with more personalized answers.

I hope you are nonetheless satisfied with your purchase.

Remaining at your disposal if necessary.

Best regards,
Christopher

Hello,

Please excuse us for this inconvenience.
I see that you contacted our services on September 1st, and that we provided you with instructions to follow on your siren. Since then I see no correspondence? If you are experiencing defects, please do not hesitate to contact our workshop, they will know how to guide you and find the encountered failure. If we are not informed, it is difficult for us to help you.
I assure you, this material is sold in large quantities and is very reliable (otherwise we would have stopped selling it...), I have no doubt that the problem can be resolved.

I will also ask a technician to contact you directly at the beginning of the week.

Personally remaining at your disposal if necessary.

Best regards,
Christopher

Hello,

Sorry for that, express transport 24h for a low-value order is indeed priced at €9.90 including VAT (and unfortunately costs us even more!). You also had the option of a delivery at €6.90, I don't know if you saw it?
These shipping costs are calculated automatically by the site based on the purchase value. In some specific cases, the calculation is not the most accurate, you should not hesitate to contact us to let us know, we could have adjusted accordingly (a postal shipment at €2.90 would have been good in this case, the product is light).
Please convey our apologies to your friend, and tell him not to hesitate to call us so that we can make a gesture on a future order.

We hope that nevertheless the product satisfies him.

Remaining at your disposal.

Best regards,

Hello,

Indeed, please excuse us for that. We generally provide setup letters and, in your case, an explanatory video, but this manual is missing which we are currently working on (specifications change constantly and it is sometimes not easy to keep everything up to date). Add to that the annual holidays, it does not help at all to meet our usual deadlines!
The main thing is that we are reachable and without extra cost to guide you from start to finish, that is what we consider to be the most important, certainly much better than a manual regardless of its writing quality, our products are still very specific and each order is specially prepared for the end customer, the manuals are often only half adapted...

However, I confirm that it is noted that the missing manual should be sent to you quickly as soon as available.

Again, our apologies for the inconvenience, and remaining obviously at your disposal if necessary.

Best regards,
Christopher

Hello,
Sorry for that.
A defective product can exist, it happens, but I assure you, the warranty is there for that. However, it is often the installation that is not ideal and the solution lies at that level. We are here to help you improve the installation.
The first and simplest test is as follows: remove the detector that triggers, place it in a drawer or a completely insulated closed cupboard, and leave it for the time you would have had a trigger. If you still experience triggers, the detector has a defect. Contact us to proceed with an exchange.
Otherwise, it is simply the location where it is installed that is problematic. Avoid any heat source that may trigger it. Do not hesitate to send us photos from all angles so we can guide you.

Remaining at your disposal.

Best regards,

Hello,

Please excuse us for this inconvenience.
It is certainly not our style to not respond to received messages, and I am sorry that you did not receive a response. I searched everywhere in our history, unfortunately, I did not find any correspondence from you. Was it by email or by phone?

Regarding the broken remote control, do you have the reason for the premature breakage?
Do not hesitate to give me more details, I will of course take your request into account.
If you do not receive a response by email, it is sometimes due to emails not reaching their destination (in either direction), and sometimes a few forgets unfortunately, but you should not hesitate to follow up with us. Also by phone, so you have someone directly.

Remaining at your disposal.
And thanking you for your trust.

Best regards,
Christopher

Dear Customer
Thank you for the review, sorry for the problems with the delivery. We have made enquires with UK Mail who were the courier, and it appears they had a Vehicle Breakdown on this particular day which obviously created all types of problems. We do use two couriers plus the Royal Mail for our deliveries allowing us to compare the services our customers get, and although all three are very good for most deliveries, they do all have occasional problems which is unfortunately out of our hands, and no one service is any better than the other to be honest.
I hope this will not stop you using Ultra Secure in the future.
Regards
Mick

Hello,

Sorry that this is your feeling, we are always disappointed when a customer is not satisfied.

Please know that these devices sell by the thousands all over Europe and on the contrary, they bring full satisfaction. I think it is even the number 1 product in our catalog.

I am therefore generally surprised by your comment. As a result, I wonder if it is not a misuse or misunderstanding of the product? Despite the well-written manuals, this sometimes happens, not everyone is necessarily comfortable with this type of material. Could you please give me more details on what does not suit you? Have you tried to contact our services by phone or email? We are here to help you set up your system or exchange if necessary.

Last point and not the least: to guarantee the satisfaction of our customers, we offer a 30-day return and refund period for any product that does not please. Hard to do better than that.

Furthermore, I want to clarify that yes we are a commercial company and need to make a living, but we do not sell products at a multiple of 8, that would be absurd.
We do not also play around selling products that do not work or work poorly, the products in our catalog are scrupulously chosen and in the case where they do not meet our quality charter, they are never sold.

At your disposal.

Best regards,
Christopher
securitemarche.fr

Hello, Please excuse us for this inconvenience. I see that you exchanged about this with a technician yesterday and that you need to keep us updated on the results. In the meantime, another tip that does not seem to have been mentioned: did you know that this alarm has an exit delay? This allows you to be sure that you have activated the system properly (the arming beep) and gives you time to leave the premises without the system triggering. We remain at your disposal if necessary. Best regards, Christopher securitemarche.fr

Hello Sir,

Once again, sorry for the inconvenience caused.
According to your file, everything seems to be in place now, but do not hesitate to contact us if necessary, we remain at your disposal.

Best regards,
Christopher
securitemarche.fr

Dear Sir
Thankyou for your review, we do offer Free Postage on all orders over £75, and charge £4.95 for orders under this, we accept that some deliveries will actually cost us over £6 and some £3, but due to automation on the web site we set the figure down the middle. I am sorry we do not have the infrastructure to charge different rates at the moment.

Hi Claire
Yes, we are happy with this, please call to arrange in advance because we are talking about peoples Security, we only see one party at a time.

Dear Sir
Thank you for the honest review, the length of cable from the transformer is standard, although I do not disagree that we should ask the supplier to look at options about having a slightly longer one, I think the question would be how long should it be ?. As for the instructions we send out quick setup guide and our advice which we have made up, we also include the full A5 manual inside the box, together with actually pairing all the sensors to the panel for you before dispatching. We would appreciate your comments to what more we should have done for you, which will help us look into the future.

Hello, Please excuse us for the inconvenience caused. We have very good feedback on this product which satisfies, but when this is not the case, customers usually call us, which is why our customer service is available. Are you aware of the 30-day period available for returning the equipment? You can then choose a more suitable product, or a refund if nothing works (very rarely the case, we have a sufficiently stocked catalog). The indoor panel can operate in 3 modes: beep, chime, and siren. Did you check the manual carefully? Once again, our technicians are here to help you set up your system. And, very importantly, at no extra cost. The outdoor detector is resistant, no doubt about that. The cover helps to further protect the detector, but especially to reduce the angle and beam to precisely orient the detector on the desired passage. Do not confuse its utility. The choice of rubber is well thought out, it makes the task easier for our customers and does not reduce the effectiveness of protection. As indicated several times, do not hesitate to call us, we are at your disposal to help you, the satisfaction of our customers being the most important. Best regards, Christopher securitemarche.fr

Hello Sir,

Indeed, we have already exchanged on this matter, and everything seemed to be in order with the received products. We are obviously at your disposal if something was wrong.
We always strive to ensure that packages are received in good condition and sealed (I think the different layers of tape attest to that), but sometimes during the long journey, damage can occur. However, as you have seen, we protect the contents very well (polystyrene, etc.) to ensure proper functioning upon receipt. In the case where we take responsibility, we replace what is necessary.

I hope that at the product and usage level, everything is going well.

We remain at your disposal if needed.

Best regards,
Christopher
securitemarche.fr

Sir,

Indeed, I confirm that this is a product meant to be used indoors and not outdoors. No misleading advertising at this level. We even advise against placing it outdoors, otherwise the product will probably not function correctly and will have a limited lifespan.
The sound gets lost outside? I don't quite understand, but I reiterate, the product is to be used indoors.
The remote control, like any remote control, should be handled with care, but it will work very well. If necessary, it can be purchased as a spare part.

Regarding the price, this product is extremely well priced, do a little comparison on the Internet. Especially considering the autonomous functions it offers, which is exclusive for this type of product. Average price of an equivalent: between 200 and 400 €, and without autonomous proposal.
The general reaction of people who contact us is rather one of surprise at the capabilities of a product at a low price. Our apologies if your opinion differs. It is up to you to buy our products or not, we do not force anyone.

Remaining at your disposal if necessary.

Best regards,
Christopher
securitemarche.fr

Dear Sirs
I am very sorry you are not getting the expected range on this product at your site, we regularly test these products in an open air location and nearly always get 700 metre operational range, in all weather.
All manufacturers of Wireless Equipment have to measure operating distances in open air because it is impossible to know what obstructions or unseen interferences could come into play in any location.
Unseen interference can come from many objects and quite possibly from a neighbouring property.
If you want to return the Handsets for us to test, we are happy to do this and obviously should we find a technical problem we would replace the part.
Once again we are sorry you are not getting the expected operating range from the system.

Hello,

Indeed, you can add several sirens if necessary. This will amplify the sound, and there is never a limit to effectively scare a thief.
I am surprised that you find the sound not loud enough, this model rings very loudly and generally surprises our customers. Possibly a defect of yours? Do not hesitate to contact us so that we can do tests with you and see about exchanging the material.

Remaining at your disposal.

Best regards,
Christopher

Hello Sir,

I am somewhat surprised by your comment.
We did indeed have an issue with one of your products (this happens, whatever the brand, price, quality), which we replaced immediately before any return from you. A return that has never occurred on your part and that we cannot even claim from the supplier for warranty. A dry loss therefore (and who finances this according to you?).
However, this range is very, very appreciated by our customers, who only praise it for its quality AND prices.
We have not heard of any issue with the replacement material, so I deduce that its operation was correct.

Regarding your misplaced comment 'Bought in China at a fraction of the resale price in France, it's a good deal': yes, we are a commercial company, yes we need to make a margin. Why? Because we are a French company, we have to pay charges, salaries, taxes, VAT, import taxes, etc. etc. Do you really think all this is free?
Add that our customer service is WITHOUT fees, WITHOUT surcharges.
We do not practice exaggerated margins, I think our catalog is displayed at reasonable prices. Especially for the quality of service offered behind it. This is in any case the comment we generally receive.

You will excuse us for the inconvenience suffered, but I do not think you have been particularly wronged in this specific case.
We are always open to constructive comments, which I believe is not the case here.

We remain obviously, and despite everything, at your disposal if necessary.

Best regards,
Christopher
securitemarche.fr

Hi David
Thank you for the review, we do send these products out already programmed therefore they should work out of the box, I am sorry if you didn't experience this, I am not sure what went wrong here.
You can change the dip-switches inside the Receivers and Transmitter giving you approximately 250 combinations for the Wireless signal, and you have 4 different channels to transmit back to the Receivers, you select the 4 channels by moving dip-switches 9 + 10 inside the Transmitter. If you need further assistance please give our technical staff a call on 01604 589414, option 2.
Regards
Mick

Dear My Hayman
We are sorry the Smart Alarm wouldn't work in your application, we do test every single product line we ever sell, and only ever quote the results we get from these tests, we never simply reply on specifications from manufacturers. All wireless is tested in open air as it is impossible to know what type of obstructions may cause potential problems when the systems are in use, these obstructions are not always physical. It is unusual that the Smart will not operate on short range as it operates on the 868 frequency, but obviously it was not suitable for you. We wish you well with finding a system to suit your needs, and hope you come back to us for future projects.
Regards
Mark

Hello,

We apologize for this inconvenience.
Can you tell us the reason why you are not completely satisfied?
Please know that our customer service is available at 09 72 30 88 88 (non-premium call) to help you use your product.
Furthermore, you have a 30-day period to return your order for a refund.

This is our way of ensuring that you are satisfied in all cases.

Remaining at your disposal.

Best regards,
Christopher
securitemarche.fr

Dear Sir
I am sorry you had some problems, we do test most products (where practical) before despatch, it is very unusual to have 2 flat batteries and a suspect remote control, please contact our customer service on 01604 589414, option 2 where we can resolve the problem, or email us your contact number and we can give you a call.
Regards
Mark

Hi Steve
I am sorry, we have checked all emails and can not find this email on record within the Inbox or Spam, could you please resend to [email protected] or give us a call on 01604 589414.
We do try to reply to every email, but obviously emails can sometimes get lost even though we do use Google Email Servers to try and get the most reliable service.
Regards
Mark