Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

3 star reviews

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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 09/06/2016
screws holding body to wall mount not very strong,screws too small had to buy new ones. the rest was good.alarms linking was good.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2016
The manual must be in French: it's the law!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2016
Correct but packaging to improve...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2016
Perfect security market but the carrier not at the top + over 4 days to cover 760 km and the packaging of the received parcel in a borderline state of refusal
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2016
Residue of adhesive tape + scratch on motion sensor. I can move, exchange no problem. Courteous and professional.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2016
made in china--- I would have liked to know before buying
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Verified Buyer
Rating: 3 out of 5
following a purchase from 20/11/2015
Good
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2015
Satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2015
too bad the user manual is in English, let's save French.....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2015
Good
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Verified Buyer
Rating: 3 out of 5
following a purchase from 07/09/2015
Okay
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2015
Random operation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/08/2015
Good material, delivered quickly, but the fixings are very difficult to install: dowels need to be reviewed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2015
I can't say that the service is not serious, I am still waiting for my refund but I had to return the product as it did not suit me at all because technically there was no operating manual in English, features are not very accessible. No way to understand how it works. No very precise response when I called, however, the people remain friendly.
But overall the purchased product does not correspond to what I expected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2015
very good site to recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2015
The site is very good but there was a problem with the delivery. The delivery person told the security that the package was available at the relay on such a date but it was not there.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2015
It's a pity that we are not notified by email that our package has arrived at our dealer. Otherwise, very satisfied with the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2015
disappointed with the quality of the purchased product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2015
I returned a non-working xl detector (7.50 €). So I bought another one that was shipped with the old one which was marked as defective and that I repaired myself, just a wire that wasn't connected. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2015
trustworthy site for shipping goods but product purchased already damaged after a month, too poor quality...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/02/2015
several shipments for good operation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2015
the translation of the user manual for the materials leaves something to be desired!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2015
a few small connection problems during a call from outside the bell worked but I could not answer.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2015
Nothing extraordinary
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2014
Hello, On the 3 'U' received, one was defective and did not stand up completely. It is regrettable that the proper functioning of the products is not verified before shipment: quality control issue. Best regards. Annie EGGERMANN
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2014
Indeed, I am not very satisfied because you delivered to me on a Wednesday when I asked you not to deliver on Wednesday because the bakery was closed, happy coincidence that I passed by at that moment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2014
Very good contacts. The ULTRACOM600 material has good performance (range, sound clarity). However, 2 returns were necessary: the first return due to the malfunction of the 12 volts external replaced by a 6 volts external power supply. However, this modification led to a malfunction of the microphone of the board, hence a second return for repair. Now everything is OK and the material works correctly. The relationship with the supplier has always been excellent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2014
super delivery but materials for the 600 meters port to see
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2014
Good product, good follow-up, express delivery, nothing to say!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2014
very long delays and not very nice direct contact
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2014
Speed of delivery. Products conform to the order. However, it is very regrettable that one cannot adjust the warning ringtone which is atrocious and resembles the beep of hospitals!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2014
serious and commercial
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2013
Fast package but missing the battery in my box. I sent an email with an instant response, they are sending it back to me, I am waiting.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2013
I couldn't get the desired information while I had to install the equipment, I paid for home delivery and my package was dropped off at a relay point!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2013
Very commercial.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2013
Fast shipping. However, the device received did not work normally. Returned at my expense. New device received worked correctly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2013
good very good?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2013
I only made one purchase, too little to have a valid opinion. so I give the average rating.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2013
Neither better nor worse than many merchant sites
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