Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 833 published reviews
5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 4 and 5 stars

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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/01/2020
Order was delivered in 2 days this alarm is better than I thought it would be well packaged the site was easy to navigate through excellent service
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 19/01/2020
Everything overall was fine, however i realised there was slightly misleading information on my product which may have stopped me purchasing the item if i had known about it.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2019
Thanks to the whole team and especially to Jules. Competent, professional, courteous, and available person. Have a good day everyone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2020
good material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2020
Very good supplier
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2019
Received my product conforming and on time. Easy assembly. Connected to the gate motor.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2019
Excellent equipment. Easy to set up thanks to the manual in French. Advisors available and attentive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2019
No issues so far.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2019
Careful delivery, communication with customer service impeccable, material (cameras, 4G router) of good quality, the guide (in French) could be more complete but customer service is attentive and responds quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2019
no problems with reception or installation. All that remains is to see its good functioning over time ??? J.C
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2019
I am not on my first purchase with you, the material works perfectly and access to customer service by phone for advice is very responsive. However, I had a bad surprise, the alarm order received was on the same frequency as the one in place and the means for changing it is a bit complicated to implement to modify the frequency on each command and which each has its frequency in order to differentiate two areas to extend but close.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2019
simple and easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2019
Everything is impeccable, before, during, and after the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2019
Very easy access, a clear site where I immediately found what I was looking for... the product meets my expectations and arrived very quickly and well packaged and protected... very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2019
VERY GOOD I RECOMMEND
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2019
Corresponds exactly to what I was looking for...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2020
Thank you very much, order received very quickly and I thank you for your kindness and trust, I highly recommend this establishment, see you soon, best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2019
Very clear site, responsive customer service, attentive staff, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2019
Welcoming, availability, listening, and quality of products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2019
Perfect, very easy to install and simple to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2019
Package received in good condition and on time. Merchandise seems to be of good quality. Let's see over time. There is a real after-sales service. It's quite appreciable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
Very explicit site. Efficient and friendly hotline. Very fast delivery with tracking from preparation to delivery. I recommend. Alain
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2020
Nothing to complain about, the products are of good quality and easy to install.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
Listening to problems, good advice, and perfect after-sales service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
Very good, perfect product services. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2019
Everything went well. Good contact with a technician
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/01/2020
Easy website to navigate
Excellent products
Arrived prompt and secure
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/01/2020
Let's just say that I'd be more than happy to use these guys again !!!!!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/01/2020
These are first class items. The delivery was as notified. Any problems, a phone call will do the trick for you. Very good customer service.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for taking your time to do this review, much appreciated
Regards
Mark
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Very good, impeccable service, careful and attentive. I recommend!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/01/2020
I am delighted] with the outside sensor and the dummy camera all delivered on time. I would recommend ordering the free catalogue
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/01/2020
Well priced, good easy to use website and fast delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/11/2019
Easy enough to find what I wanted. Ordering was straightforward and the item came very promptly. It was well packaged and had sufficiently clear instructions. Prior to ordering, I had a technical query about an item I already had that I thought might be obsolete. It was dealt with extremely well and thoughtfully by someone who went out of his way to help. It was over and above what I might expect to get from a normal reputable company, it felt like a very customer-oriented, family firm. I've recommended Ultrasecure Direct to a number of people and will continue to do so.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/01/2020
Excellent service and arrived on time and I was very happy with the quality of my item.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/01/2020
First class service, would recommend to others in the trade.
Will be ordering more products from your company very shortly.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/01/2020
A1 100%
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 07/01/2020
Hi Guys
Yes I have set the system up and am happy with it apart from one thing.
When I receive a text to inform me the system has operated its in what appears to be Chinese !!!!! Unfortunately my understanding of "Mandarin" isn't exactly fluent.
That said I thought it was hilarious tbh
anything we can do to change to English please !!!
Response from Ultra Secure (ultrasecuredirect.com)
Hello, thank you for the review, our SIM Card provider has changed supplier and are aware of this issue. They have raised it with the network who are now working on a fix, once fixed your SIM Card should revert to English. Thank you for your patience.
Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/01/2020
The web site was good, easy to find what you are looking for. The alarm I bought for my workshop works well, is doing what it is supposed to do. Thank you
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 03/01/2020
Fast delivery on the item ordered . Rang them up with a technical problem I had the chap I spoke to was very helpful he sorted it out
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/01/2020
I ordered a wireless intercom with extra mains adaptor and external aerial. Unfortunately, when the order arrived, the aerial and mains adaptor was missing.
After one simple phone call they had the items sent out that day and they were with me the next day.
It was a simple mistake that was rectified straight away. We all make mistakes but it's how they are dealt with that counts !!!
So 5 stars for Ultrasecuredirect !!!
I would not hesitate to recomend them to anyone !!!!!!!! Thank you.
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