Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 833 published reviews
5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 4 and 5 stars

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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/10/2018
Found what I wanted and phoned for further information .Great service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/10/2018
Turned up on time and is now in use. Thank you Ultra secure.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 07/10/2018
First class service even got a phone call the day before delivery to make sure it was the correct roof rack
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/10/2018
Website very good. My order despatched and delivered very quickly. Excellent service and good advice with queries .
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 08/10/2018
Excellent quality alarm.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 08/10/2018
Excellent. Very quick to order and receive all required spare parts.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2018
I am currently in the trial period, I think my choice of GMS alarm with phone alert transmitted by SMS suits me perfectly!! Long-term use will hopefully confirm good security. Simple and fast system!!!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/10/2018
very good
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2018
Very good phone reception, fast delivery and product completely meeting my expectations, for the setup, a very competent technician called.
Thank you
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Verified Buyer
Rating: 5 out of 5
following a purchase from 03/10/2018
very clear
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/10/2018
JUST AS DESCRIBED THANK YOU
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2018
Correct material for the price and friendly staff who answer questions.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/10/2018
Good
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/09/2018
Very user friendly and informative
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2018
Very good contact from everyone. Well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2018
Great, I am satisfied with my purchase and recommend it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2018
The site is completely reliable. However, the product is not as effective as promised in the description
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Sorry for that.
Do not hesitate to contact our services so that we can guide you and improve your installation, we are used to analyzing different customer situations and have an excellent customer service. Our number: 09 72 30 88 88 (non-premium).
If necessary, we can completely exchange the material for a range more suited to your needs, our catalog is quite extensive.

Best regards,
Christopher
Security Market / Ultra Secure France
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2018
Product compliant
Deadlines respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2018
Very good
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Verified Buyer
Rating: 4 out of 5
following a purchase from 28/09/2018
Alarm and extra fob delivered as described. Works well. Prompt service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/09/2018
Excellent service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 30/09/2018
easy to use and order
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2018
correct
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2018
Very easy to install. Very good result. And especially very good telephone explanations
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/09/2018
Prompt service and easy to set up and install. So far so good.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2018
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2018
Perfect, very serious and competent, promised deadline, respected deadline, Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
Present and patient on the phone for all advice and explanations. I definitely recommend!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2018
to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2018
very good and fast
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/09/2018
we live in a rurual part of the country, but our order was delivered next day. Thank you
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2018
Nothing to report, as always
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2018
Quality material in accordance with the description.
No operational issues
If I only gave 4 stars, it's because I find the siren a bit lacking in power.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Thank you for your message and feedback.
Indeed, sound is always a bit subjective, depending on the customer; sometimes it's too loud, sometimes too quiet. In any case, I can confirm that, in this range, you can add a slave siren (or several) as needed. It's not so much the power of the siren that matters, but rather the direction. You will see a significant improvement.

I remain at your disposal if necessary.

Best regards,
Christopher
Security Market / Ultra Secure France
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2018
PRO FAST AND SERIOUS THANK YOU
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2018
very positive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2018
Fast and efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
Very responsive and professional team.
Customer service responds very effectively to technical questions asked.
The ordered material was delivered on time and perfectly meets the need.
I recommend this site.
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