Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 4 and 5 stars

Reset filters

Thomas T.

Published on 12/06/2024 à 21h28 following a purchase from 05/06/2024

quick delivery great service

Rodney C.

Published on 12/06/2024 à 12h50 following a purchase from 04/06/2024

very good service and would recommend to a friend

Masood N.

Published on 04/06/2024 à 16h52 following a purchase from 26/05/2024

Very nice and professional people with excellent knowledge of understanding and helping customers. I had ordered something by mistake and was wrong, after getting un touch they refunded it very easily.

David L.

Published on 04/06/2024 à 16h45 following a purchase from 26/05/2024

Everything does what it should and delivery was quick

Andrew L.

Published on 31/05/2024 à 09h05 following a purchase from 23/05/2024

Service was very good, alarm came in good time and works very well.

Eileen C.

Published on 29/05/2024 à 09h54 following a purchase from 14/05/2024

Products as described on website and helpful communications with team answered all my queries.

Peter S.

Published on 29/05/2024 à 07h06 following a purchase from 20/05/2024

Great product, easy to install and gives me peace of mind knowing my garage is protected.

Alan R.

Published on 28/05/2024 à 23h08 following a purchase from 21/05/2024

We purchased an Ultracomm3 for a terrace of 9 houses about 50 or so yards long. These houses are built around a significant steel frames as they are live/work units and we were to some extent skeptical about the claimed 600m range of the system. However, a simple test proved the aerial inside the gate was more than enough to get a good signal inside the furthest house. Very easy to set up and pair the remote handsets. The only issue to be addressed is the rear entry and an option for a rear mounted terminal box to give flexible entry locations and proper glanding would have been a bonus. Also the the cover allen screws are a bit small and fiddly although a handy tool is provided which makes them easy to remove. Overall seems like a great piece of kit for a relatively small budget.

Response from Ultra Secure (ultrasecuredirect.com) Published on 29/05/2024

Good afternoon Sir. many thanks for taking the time to leave us a review. It is great to hear that the units work well for you, we do believe in the figures we quote for range, and we do often test these to ensure the coverage as stated, but there are some occasions that wireless transmission ranges can not be achieved, this could be for many reasons. We will certainly take the ideas on board and see if these can be worked into future updates, any re- designs and what possible effect that this could have on costings etc.. Kind regards and thanks again Stuart

Robert B.

Published on 28/05/2024 à 21h35 following a purchase from 20/05/2024

Fast delivery received what I ordered in good condition,sturdy post

janette B.

Published on 26/05/2024 à 07h44 following a purchase from 15/05/2024

I am very satisfied with Ultra Secure this is my 3rd time of buying and all have been extremely easy , the site on which to find what I was looking for , the customer service is excellent answering any questions patiently , and the delivery was speedy too so I am very satisfied and will definitely recommend .

Andrew B.

Published on 25/05/2024 à 13h28 following a purchase from 14/05/2024

Can't fault the supplier. Fast delivery and alarm as described. Instructions a bit confusing but got there in the end.

Elaine E.

Published on 24/05/2024 à 10h25 following a purchase from 15/05/2024

Super fast delivery, good quality. Just the job for what I need

Andrew E.

Published on 22/05/2024 à 21h30 following a purchase from 14/05/2024

Great company... always superfast delivery
And always great quality products.
Would not use anyone else.
Thank you

Jayne C.

Published on 20/05/2024 à 19h44 following a purchase from 11/05/2024

Arrived quickly and well packaged , great cam

Alistair M.

Published on 17/05/2024 à 19h30 following a purchase from 09/05/2024

excellent fast service and delivery many thanks

Paul S.

Published on 17/05/2024 à 19h09 following a purchase from 10/05/2024

After speaking to a knowledgeable gentleman from Ultra Secure Direct I placed an order for a wireless caravan alarm system on Friday afternoon. Alarm system delivered the following morning (I didn't even pay for postage as spent more than £75!). To make my life easier, someone from Ultra Secure Direct had even gone to the trouble of syncing all the individual parts - brilliant! System fitted Saturday afternoon, works well. Thank you!

Janice M.

Published on 17/05/2024 à 18h24 following a purchase from 09/05/2024

Brilliant from start to finish. Items are great quality and arrived quickly.

Robert C.

Published on 17/05/2024 à 18h16 following a purchase from 06/05/2024

It was easy to find what I was looking for, and after an initial problem with delivery company, excellent customer service from Stuart, who couldn't have have been more sympathetic and helpful, now have the unit. Many thanks!

Steve J.

Published on 17/05/2024 à 12h31 following a purchase from 05/05/2024

The alarm l ordered arrived within a couple of days and was ready to use. Installation was very straightforward.

sally J.

Published on 16/05/2024 à 19h09 following a purchase from 09/05/2024

Straightforward site, excellent product and very fast dispatch.

Angela Johnston J.

Published on 16/05/2024 à 14h18 following a purchase from 29/04/2024

Easy access ordering , efficient and prompt processing , delivery super quick which is what we all want.

John D.

Published on 15/05/2024 à 08h26 following a purchase from 03/05/2024

Ive dealt with ultra secure for a lot of years for security products and always found them to be spot on for delivery and after sales service advice .

Alex Y.

Published on 14/05/2024 à 22h04 following a purchase from 04/05/2024

Good communication arrived quickly well packaged

Mark William A.

Published on 10/05/2024 à 21h42 following a purchase from 02/05/2024

Excellent company to deal with, super fast delivery, what more can you ask for

Alex H.

Published on 08/05/2024 à 20h23 following a purchase from 28/04/2024

Looks like an excellent product. Better than expected. Delivery exactly as promised.

Nicholas J.

Published on 07/05/2024 à 15h56 following a purchase from 30/04/2024

Fantastic service supplying an inexpensive alarm that can be remotely monitored highly recommended

Anthony B.

Published on 06/05/2024 à 20h43 following a purchase from 27/04/2024

Great service and very helpful when I had a query

Mark William A.

Published on 02/05/2024 à 21h56 following a purchase from 24/04/2024

Excellent service, super fast delivery ++++++++++++++

john C.

Published on 01/05/2024 à 12h05 following a purchase from 20/04/2024

Very good service and quick delivery, the security bollard is very good quality and I am very pleased with it.

Hilary D.

Published on 30/04/2024 à 20h46 following a purchase from 22/04/2024

Easy to navigate website, great choice of products. Very quick delivery.

Hardev C.

Published on 30/04/2024 à 11h32 following a purchase from 19/04/2024

Excellent tech and sales response and support!

John M.

Published on 29/04/2024 à 21h47 following a purchase from 20/04/2024

Items turned up quickly and were exactly what we needed

matthew P.

Published on 29/04/2024 à 18h01 following a purchase from 10/04/2024

had to wait a little longer for goods than aticipated but friendly staff alway replied to my emails i would recomend

M M.

Published on 24/04/2024 à 23h14 following a purchase from 17/04/2024

Absolutely great customers service and fast delivery, would highly recommend!

Paul B.

Published on 24/04/2024 à 18h08 following a purchase from 16/04/2024

good products fast delivery

garry W.

Published on 23/04/2024 à 22h02 following a purchase from 16/04/2024

good service and good price..fast delivery ..will use again ..two items bought so far //thanks

Su W.

Published on 23/04/2024 à 12h01 following a purchase from 15/04/2024

You made this so easy. The receiver was already set up to alert me. I just tied the eye part to a post and pointed it in the right direction. Customer services were really helpful regarding the width of the beam (20 degrees), so the cars in the Lane alongside the eye didn't set it off accidentally. Perfect, instant success. Thank you, well done.

Brian S.

Published on 22/04/2024 à 17h51 following a purchase from 13/04/2024

As expected

Awnesh P.

Published on 22/04/2024 à 16h04 following a purchase from 15/04/2024

Extremely satisfied with this product. Exactly as advertised, bright and secure for nightly movements in passages and stairwells. Delivery and order was faultless and timely.

Gary B.

Published on 19/04/2024 à 08h11 following a purchase from 10/04/2024

Good pricing and quick dispatch