Customer reviews of Ultra Secure (ultrasecuredirect.com)

Repeat order, great product delivered on time. Customer service brilliant when contacted with installation query. Will use again

This is our third purchase from Ultra Secure Direct. Fair price and calls are answered by people who actually know what they are talking about!

Arrived promptly mostly set up, added phone number with help of utube hope it lasts as long as previous alarm which was built privately ( over 10 years ) as nothing which rang you and not just text was available. With a siren to take attention from PIR it should work well thank five stars all round

First class service and support.

excellent products and speedy delivery. this is the place to go for security systems

Excellent customer service - professional and friendly.
After sales technical support was exemplary - knowledgable, very patient and clear in explaining things. Could be relied on for a call back.
Most importantly quality and abundant and support given until all questions resolved, irrespective of the size of the order. Thank you.

The staff in this company are extremely helpful and knowlegable about their products. Delivery is very efficient.
I bought a Red Shield system from them. The house we recently bought was burgled while we were sunning ourselves in Tenerife. There was a burglar alarm system but it was old and did not work. So I set about looking for a new system. However every system I looked at only alarmed once the robbers had broken in? That was no good to me because by now the damage would be done, the French windows smashed, the house open to the elements untill we return.
Tha'ts when I got on to Red Shield with it's outdoor sensors. I mounted one sensor to cover the French winows and one to cover the other back door and security light and since the system is wireless i'ts ideal, no need to run cables. We can now feel secure relaxing in the Canaries.

Website/ordering process very simple. Order arrived promptly and intact. I purchased the unit with large red/green lights on front and back. When it arrived the red/green lights on the back were wiring the wrong way round (red light on rear when green light on front). Not a big issue, took 20 mins to dismantle and switch the colour lenses over. Otherwise would have given 5 stars.

Prompt delivery and kept informed with dispatch.

Well packed, good strong quality product and pleasant delivery driver.

Fast response from email message. The device i order is excellent and is exactly what I needed.

Ok torch

Excellent service and delivery. Light is as stated on website.

Great service, quick and flexible. Good technical knowledge and works to find what is best for you. Was able to make an adjustment to the product to suit needs. Have used a couple of times and would definitely good back

Very good

This is my third time I have ordered from them. I rang them up for some advice for a solution to what I required and they suggested a DA600 system. I ordered it online. It was dispatched promptly and i was kept informed through out. The instruction sheet that came in the box was adequate and could have been more descriptive but I was able to figure it out. My order was for one sensor and one receiver but found I needed a second receiver which again was dispatched quickly with good updates on the delivery.
I would recommend them and would purchase from them again.

Very knowledgeable staff, delivery speedy. Great quality of all their products that I have used, no problems and easy setup or installation using their instructions.

Pro: Very friendly and helpful. Fast delivery.
Con: It would have been nice to have had the second PIR the same as the main one that came with the kit, which was better quality and more securely fitted to the wall.

fast delivery
perfect customer service

Fast delivery and great customer service! Can't fault!

Great product delivered in 2 days

Delivered promptly and items exactly as described.

Ok site to use, though have used better, free delivery. for my order, very quick, didn't even get a chance to track it!! Phenomenal packaging for such a robust product, Don't remember seeing on the site that I shouldn't use 'postcrete'. Already had that, so just taped up the reasons why, problem solved.

Very easy to find and order the product I wanted. The price was excellent, being on a special offer of about 40% discount at the time, and delivery was within 24 hours of placing the order. Brilliant service

Good service!

Efficient and prompt service

Excellent service with a knowledgeable company who were a big help and went out of their way to provide the service we wanted. Would recommend them to anyone.

Very good service before and after the purchase. I just have one suggestion - the handsets for the Intercom require you to push a button to talk - so it's not like a phone, more like a walkie-talkie. This feature should be made clear on the website.

Very easy to install. Works very well. Used an external aerial as entry phone is mounted on a very large brick column. The fixing screws supplied were too short, so used longer screws.

Does what it says in the box, can rest easy until alarm goes off.

Great service and speedy delivery too. Their product worked perfectly and was made to a high standard in the UK. You get what you pay for!!

We have bought from this company before, they're always knowledgable and friendly. I spoke to who Luke who was really helpful and friendly. I got a really fast delivery too. Thanks Luke.

Excellent products ,fast delivery

Very commercial company, great customer service for connection questions or others. A French company that still knows what customer means. BRAVO

Fast delivery, and a nice information letter from customer service , and Item bought did exactly what it said it would do, we would use again.

Excellent service, very courtesy & helpful staff. The barrier posts are very good quality & delivery was next day. Very satisfied customers & certainly would recommend Ultra Secure.

Ordering was easy, delivery was quick. The item is doing what it should. I would have like to have had a choice of ringing tones, but apart from that they are great.

Superb service.

Great product - bought it for our workshop to hear people coming in a leaving. Good service, fast delivery.

Very prompt delivery of my personal alarm .I have not yet tried it out!!
Thank you