Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

4 star reviews

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Acheteur Vérifié

Published on 27/12/2019 à 08h59 following a purchase from 14/11/2019

Nothing to report. The site is simple and clear. On-site the welcome is nice (say hello very loudly when entering), efficient staff.

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Acheteur Vérifié

Published on 26/12/2019 à 07h21 following a purchase from 07/11/2019

Good advice and material received very quickly. Not yet installed but seems to be of quality.

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Verified Buyer

Published on 23/12/2019 à 14h23 following a purchase from 13/12/2019

On time delivery.

Acheteur Vérifié

Published on 21/12/2019 à 15h42 following a purchase from 28/10/2019

Competent team attentive to the needs of its clients.

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Acheteur Vérifié

Published on 20/12/2019 à 11h58 following a purchase from 03/11/2019

Good technology, it would be possible to improve the range between the base and the receivers with a gain antenna...

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Acheteur Vérifié

Published on 20/12/2019 à 11h21 following a purchase from 28/10/2019

Clear site. Good explanations. Easy order.

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Acheteur Vérifié

Published on 20/12/2019 à 09h17 following a purchase from 30/10/2019

After a few small issues with the installation and the advice from the technicians and video, everything went well. To be seen in use.

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Acheteur Vérifié

Published on 11/12/2019 à 23h12 following a purchase from 17/10/2019

I am satisfied with the equipment but lack of explanation

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Verified Buyer

Published on 09/12/2019 à 17h54 following a purchase from 29/11/2019

The product arrived quickly and after a small teething problem promptly sorted with a telecon to the tech guys all seems to work as described so looking forward to installing this in my static van to cover the unoccupied periods. A good price for the product with a good back up service.

Acheteur Vérifié

Published on 09/12/2019 à 11h40 following a purchase from 16/10/2019

Nothing to report. Good equipment

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Acheteur Vérifié

Published on 06/12/2019 à 17h29 following a purchase from 20/10/2019

Good

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Verified Buyer

Published on 06/12/2019 à 15h30 following a purchase from 29/11/2019

Fault with light on floodlight camera,contacted Tec;support replacement to be sent in four days

Response from Ultra Secure (ultrasecuredirect.com) Published on 09/12/2019

Dear Sirs
We are very sorry for the inconvenience, a swap out has been arranged with a new replacement, once again sorry for the inconvenience
Regards
Mark

Acheteur Vérifié

Published on 06/12/2019 à 10h12 following a purchase from 02/10/2019

From time to time, the outdoor siren placed out of the weather does not work during heavy periods of humidity...! Is it really waterproof!??

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Acheteur Vérifié

Published on 06/12/2019 à 09h25 following a purchase from 11/10/2019

The little phone call to customer service - very available - helped me a lot!

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Verified Buyer

Published on 26/11/2019 à 13h33 following a purchase from 15/11/2019

Prompt delivery. Instructions a bit vague. But got there

Response from Ultra Secure (ultrasecuredirect.com) Published on 29/11/2019

Dear Sir
Thank you for the feedback, we will get the Instructions looked at, should you have any technical questions please contact our technical department who will be happy to help you, they can be reached on Telephone 01604 589414, ext 2 or email [email protected]
I hope this helps
Kind Regards
Stuart

Verified Buyer

Published on 20/11/2019 à 13h06 following a purchase from 12/11/2019

Always been able to complete orders quick and efficiently.

Acheteur Vérifié

Published on 12/11/2019 à 19h57 following a purchase from 07/09/2019

Good materials, attentive sellers, I recommend

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Acheteur Vérifié

Published on 09/11/2019 à 14h57 following a purchase from 21/09/2019

Practical and functional

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Acheteur Vérifié

Published on 09/11/2019 à 10h03 following a purchase from 06/09/2019

for now everything is going well...

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Acheteur Vérifié

Published on 08/11/2019 à 19h28 following a purchase from 02/09/2019

Very good product, easy to install

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Acheteur Vérifié

Published on 08/11/2019 à 17h29 following a purchase from 15/09/2019

Nothing to report, perfect

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Verified Buyer

Published on 03/11/2019 à 12h18 following a purchase from 19/06/2019

Good item,service,price and delivery only had a few problems setting but got sorted out by service team

Response from Ultra Secure (ultrasecuredirect.com) Published on 04/11/2019

Thank you for the review, we do read all reviews to ensure our customers are happy
Regards
Mark

Verified Buyer

Published on 31/10/2019 à 23h57 following a purchase from 21/10/2019

ultrasecure protect 800...arrived quickly and easy to set up .I got 3 pir's and set a different chime to each one . pir's have a good range(easy 15meters)all in all a good piece of kit.

Response from Ultra Secure (ultrasecuredirect.com) Published on 04/11/2019

Thank you for taking the time to review your purchase of the Protect 800 Driveway Alarm, we do read and value all Reviews
Regards
Mark

Acheteur Vérifié

Published on 15/10/2019 à 10h45 following a purchase from 22/08/2019

The customer must discover the 'tips' for operating the devices, e.g.: sometimes you have to press the remote several times to activate all the detectors

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Response from Ultra Secure (ultrasecuredirect.com) Published on 17/10/2019

Hello,

In principle, having to press several times is not normal operation.
In practice, although in most installations there will be nothing to report, it remains wireless and you must ensure that these waves reach their destination.

Several possible reasons:
- elements installed too far / at the limit of range = the waves do not systematically reach all elements, so you need to press several times for several attempts
- conversely, elements too close can create confusion in the system (but generally, this only happens if you test elements that are really close together, on a table for example for tests)
- disturbing elements, especially metallic ones, can block wave access

Do not hesitate to contact us by phone so that we can guide you further, we are here for that!

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)

Verified Buyer

Published on 11/10/2019 à 12h45 following a purchase from 03/10/2019

very fast service

Verified Buyer

Published on 08/10/2019 à 13h09 following a purchase from 01/10/2019

Easy to order kwik delivery

Verified Buyer

Published on 07/10/2019 à 15h06 following a purchase from 27/09/2019

All very satisfactory, would use supplier again if needed

Verified Buyer

Published on 03/10/2019 à 14h12 following a purchase from 24/09/2019

good service

Verified Buyer

Published on 03/10/2019 à 13h18 following a purchase from 26/09/2019

easy to order delivery times are good

Acheteur Vérifié

Published on 02/10/2019 à 20h34 following a purchase from 31/07/2019

Good quality intercom that works normally.

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Acheteur Vérifié

Published on 02/10/2019 à 20h11 following a purchase from 28/08/2019

Good communication with the seller: 1st item returned because it was not suitable and replaced by a better adapted model that works satisfactorily.

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Acheteur Vérifié

Published on 02/10/2019 à 13h29 following a purchase from 22/08/2019

very good site, fast delivery, material corresponding well to my request.

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Acheteur Vérifié

Published on 02/10/2019 à 07h51 following a purchase from 31/07/2019

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Acheteur Vérifié

Published on 02/10/2019 à 06h33 following a purchase from 20/08/2019

Nothing to say, I recommend, good site, good welcome, fast delivery thank you Security market

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Acheteur Vérifié

Published on 01/10/2019 à 20h47 following a purchase from 22/08/2019

for now SA works

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Acheteur Vérifié

Published on 01/10/2019 à 20h17 following a purchase from 26/07/2019

Everything was satisfactory

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Acheteur Vérifié

Published on 01/10/2019 à 19h34 following a purchase from 12/08/2019

Satisfied 'the siren is not very loud. I will complete later

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Acheteur Vérifié

Published on 01/10/2019 à 19h12 following a purchase from 08/08/2019

Well done readable

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Verified Buyer

Published on 09/09/2019 à 15h55 following a purchase from 31/08/2019

Delighted with the quality of the signs I bought
However I bought a this shed is alarmed sticker and only when it arrived did I realise it was a window sticker and my shed doesn't have one

Acheteur Vérifié

Published on 04/09/2019 à 20h00 following a purchase from 23/07/2019

Good advice, attentive, quick reception of the material.

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