Customer reviews of Ultra Secure (ultrasecuredirect.com)

Hello,

Glad that you are generally satisfied.
Please excuse us if the time seemed long to you, we did respect the deadlines: ordered Friday afternoon, shipped Monday (we are closed on weekends), delivery to the relay point on Wednesday (48h delay for Bouches-du-Rhône).
What surprises me about the mentioned urgency is that the package was only picked up the day after tomorrow?

I hope nonetheless that you are satisfied with our service following the various phone exchanges.

Remaining at your disposal if necessary.

Best regards,
Christopher
securitemarche.fr

Hello,

Following your customer review, I checked your order and do not see any stickers, are you sure you added them to your cart?
Remaining at your disposal if necessary.

Best regards,
Christopher
securitemarche.fr

Hello,

Please excuse us if all this does not seem clear to you, customers are more or less comfortable with this kind of material, which I can completely understand.
Nevertheless, know that our service is always at your disposal to help you throughout the setup of the system. Moreover, the material has already been prepared and paired for you, so you just need to insert the batteries and fix the elements where you wish to do so. Nothing simpler.

Do not hesitate at all if you need additional help.

Best regards,
Christopher
securitemarche.fr

Hello, Thank you for your message, and glad that you are nonetheless satisfied. Indeed, you can find all prices on the Internet... and also all levels of service. You have to be careful about many things: 1/ just because the product looks visually similar doesn't mean it's the same, you would be surprised by the differences, with us you know what you are buying, no risk 2/ if you buy on eBay or elsewhere, do you really know who you are buying from, and in which country? How do returns work? Refunds? Warranty? 3/ we are a French company, with taxes, VAT, charges, yes we have to make a margin, otherwise you wouldn't have competent staff behind capable of answering your questions (which you have done several times after your purchase), and this without additional costs (again, how does after-sales service work with these other companies?) We make it a point to serve all our customers until their total satisfaction, this is something important for us in our daily work. I very sincerely doubt that these other resellers care as much about their customers. Remaining at your disposal if necessary. Best regards, Christopher securitemarche.fr