Customer reviews of Ultra Secure (ultrasecuredirect.com)

Very good

Prompt delivery. We were sent a power adaptor with no plug. This was sorted out with only one call.
The product works as well as is states on the box

Help before I bought the product was superb. The product itself is fantastic and does what I hoped it woild do.
However the written instructions that came with it, could be improved. The writing was too small so very hard to read. Also there was a sheet wth another unrelated product that confused me.
I had a little trouble setting up the alarm and understanding it so phoned for help. The pjone wasn't answered and after a day or two I got a personal email with detailed instructions.which I followed successfully. I was hopo g for a phone call but it didn't happen.

Very good

Garage alarm, with repeater.
Reasonably okay for the price, But…
PIR sensor only works for up to 2m, so had no option other than to install covering the doorway -shed is 5m x 5 m.
Assembly sketches don't reflect the actual appearance of the step main bits of kit. As a result it took me some time to figure out that the pieces had to be paired… locating the pairing buttons was a pain, but got there in the end.
Would have expected better for the money.

It is a very reliable product, but the lock is very weak. I had to upgrade a bit to use a more secure lock

Items look ok but instruction sheet poor but after email enquiry got the info I wanted

Lid on the spigot didn't fit flush

Service good , postage a bit steep but OK

Prompt delivery. Sturdy post. Easy installation.

Does exactly what I wanted it too do

I had a problem with a newly purchased security camera. It now transpires it is a problem with my Android phone and not the camrea at all. Ultrasecure sent a video to help me set the camera up but with the phone problem they offered a full refund. They cannot be faulted both in personal contact or service. Roy.

I found the product that I needed and received very fast
I Have now set it up and is working very well and just what I needed
I could have done with instructions but found it on he web

Technically perfect
Not cleary describe how to install
But dose the job
Install at rear garden 100 m in summer house and works perfect

Very good product only problem I have is the 360 degree sensor I need it to guard through my front door only not go off every time I walk by it at night when armed apart from that it's ok

Overall satisfied with the Ultracom 2 intercom kit: product quality, range efficiency, aesthetics, ease of installation, French manuals, and videos on the site. The only downside: the handset is a bit impractical for communication because you have to press the side button to talk and release it to listen (like a walkie-talkie), not great!

The problem here is not with Ultrascape, but the service offered by DPD who tried and failed to follow good delivery instructions, and failed miserably, because if they are not delivering to someone's house, they haven't got a damn clue.

The torches were delivered the day after I ordered them - Excellent. But they are quite expensive.

Ordered goods received quickly.

Although I'm not computer savvy, ordering was easy and the speed and conscientiousness of the delivery company was first rate.

A clear and well-referenced site. Precise technical details that help in the choice. An affordable Quality/Price ratio.

Good advice from the online salesperson and good product.

Quick, simple, effective. However, not convinced by the maximum volume of 105 decibels.

Clear and effective

All steps were correct. A few small problems during commissioning and the batteries were already announced as weak. Satisfactory set.

As described

Good contact with the salesperson and then the technician to synchronize the remote controls.

Very good but... stickers indicating house under alarm would be welcome, as well as a third remote control, important for large families! Otherwise, excellent reception and follow-up of the order.

Order and delivery without problems. Availability of contacts to assist me.

Good

Delivery a bit longer than usual. Easy to use site but a bit too many references for apparently identical products?. Remote controls rather fragile.

Everything was perfect, from the order to the delivery as well as your technical advice during installation. Too bad that for the transmitter you can't put a nano chip, as all current phones are equipped with it.

simple site - practical

Efficient and inexpensive

Fast shipping and within deadlines. The product is a bit more qualitative than I imagined but works well.

Works well for a distance of 70m with a gate and 2 walls, to see over time

Installation of an alarm in a camper van, which is very simple to set up. I chose not to install a door detector because the surfaces concerned are very small and only to install two presence detectors, one in the living area and the other in the storage compartment. It's effective, detection is very quick upon intrusion and the alarm is powerful inside. For more efficiency, the technician advised me to install a third siren in the engine compartment. After several attempts, I did not find this solution satisfactory enough, I installed it behind one of the refrigerator's ventilation grilles and there it is great, protected from water but not from dust, so to be monitored.. However, the weak point is the microscopic screw (diameter about 1mm) for fixing on the ball joint (not necessarily suitable for a moving camper van) for which no one will have the right screwdriver, and it requires force; once stripped, you will never find the same one in a hardware store, too bad otherwise it would have been perfect!

The order matched, the site is clear, the delivery was correct. I am satisfied

Order compliant and fast delivery

Ordered a post from UltraSecure it arrived quickly but had some damage. I had one phone call and they agreed to pick up the damaged one and supply a new one. That happened within two days. " What more can you ask for well done UltraSecure.