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Rating: 4 out of 5
Good, no problems to report. Very detailed site!
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
4 star reviews
Reset filtersA
Rating: 4 out of 5
Very good telephone service, pleasant, competent and fast
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
After-sales and commercial services are good
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A
Rating: 4 out of 5
Second purchase from this supplier and no problems, everything works.
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A
Rating: 4 out of 5
Very responsive, easily answering the phone
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A
Rating: 4 out of 5
Everything was perfect. The people on the phone are attentive and super nice. The only downside is not being able to use the second remote control that I bought. Otherwise, I would have given 5 stars. Fast delivery, in short, I recommend this store to everyone.
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V
Rating: 4 out of 5
Easy site to navigate, order received within two days of order. Had to phone for a missing SD card from the order and this was received the next day.
V
Rating: 4 out of 5
Very fair prices, super quick delivery and all items as described but packaging contained a lot of non-recylcable polystyrene chips, so only 4 stars, not 5.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Ashley
Thank you for the review and comment, we were using recycled internal packaging up to a few months ago, but our supplier like many others has (and is) experiencing terrible supply chain problems. We will for sure revert back to recycled packaging as soon as it is possible.
Best Regards
Mark
Thank you for the review and comment, we were using recycled internal packaging up to a few months ago, but our supplier like many others has (and is) experiencing terrible supply chain problems. We will for sure revert back to recycled packaging as soon as it is possible.
Best Regards
Mark
V
Rating: 4 out of 5
Very good but we have not fitted it yet as we have only just moved in
V
Rating: 4 out of 5
Good value, looks good, a bit more flexible would have been better
V
Rating: 4 out of 5
The site was very clear to use, I spoke to a staff member and they were most helpful.
V
Rating: 4 out of 5
It's difficult to decide which system to go for as the choice can be overwhelming, but when receiving my order, I was very satisfied with it and despite having some queries, the technical support line was very helpful in resolving them. If I had any criticism, it would refer to the User Manual, where I, as a complete CCTV novice, would prefer to have an explanation what a Load Default or Scan Mode Period is
V
Rating: 4 out of 5
Arrived on time and was bigger and heavier than I expected so well pleased
V
Rating: 4 out of 5
Delivery is excellent, despite concerns about returns the company refunded my original costs excluding return postage and the only problem I had was with the quality of the goods. Some parts of a system did not work, others were poorly described and did not function as described and external units were of such poor manufacture that they would not have survived in the environment for which they were destined. Sad that what is a good company is dealing in such poor quality merchandise.
V
Rating: 4 out of 5
Quick service, promptly delivered.
V
Rating: 4 out of 5
Easy to order and quick delivery but thought price of item ordered to be a bit high but couldnt find a simular product elsewhere
V
Rating: 4 out of 5
So far so good, a quality item was purchased at a reasonable price. Dispatch was quick and item was well packaged and arrived as promised. I haven't installed it yet as I need to get a SIM card, but on test it is looking like just what I needed to keep my valuables safe in the garage.
V
Rating: 4 out of 5
Order confirmation prompt. Delivery notification fir each item was timely and accurate. Goods all met my expectations.
V
Rating: 4 out of 5
Order processing and delivery were excellent. Pleased with the quality and performance of the products ordered, however the fitting instructions manual is written in very poor English and is difficult to follow and understand.
V
Rating: 4 out of 5
An excellent product and great support from customer care team to a couple of questions.
V
Rating: 4 out of 5
everything came as ordered and on time
V
Rating: 4 out of 5
Products easy to find on website and product information good. Prompt delivery and alarm worked out of box. Too early to comment on reliability but so far so good.
V
Rating: 4 out of 5
good done the job
V
Rating: 4 out of 5
Good product promptly delivered - minor issue with order swiftly corrected by really friendly team
V
Rating: 4 out of 5
Delivery was really fast. Installation was very easy. Works exactly as expected.
V
Rating: 4 out of 5
Fine
V
Rating: 4 out of 5
Quick delivery. secure packaging. Not installed yet but tested ok. The only thing I don't like is my mobile phone number being on the address label.
V
Rating: 4 out of 5
More money than I thought but f/class c/Service
V
Rating: 4 out of 5
Looks of good quality and size. Looks like it will do the job.
V
Rating: 4 out of 5
Great customer service. Easy ordering and quick delivery. The part turned out not to be right for us, although there was nothing at all wrong with it. The return was easy and no hassle. Full marks for everything, and I will just read the description better next time!
V
Rating: 4 out of 5
Website/ordering process very simple. Order arrived promptly and intact. I purchased the unit with large red/green lights on front and back. When it arrived the red/green lights on the back were wiring the wrong way round (red light on rear when green light on front). Not a big issue, took 20 mins to dismantle and switch the colour lenses over. Otherwise would have given 5 stars.
V
Rating: 4 out of 5
Good service!
V
Rating: 4 out of 5
Ordering was easy, delivery was quick. The item is doing what it should. I would have like to have had a choice of ringing tones, but apart from that they are great.
V
Rating: 4 out of 5
Prompt and efficient delivery of a good quality, robust product.
V
Rating: 4 out of 5
Buying my SIM card was a breeze I received it very quickly, some of the activation was somewhat difficult. This SIM was for an alarm system so having to trigger the system every six months to keep it alive is somewhat of a Inconvenience but it worked very well and replaced the current 3E SIM which was absolutely useless
V
Rating: 4 out of 5
A positive experience, considering I was a complete novice at buying this type of equipment. I phoned the company as I had a few queries with regard to whether this product was suitable for our needs and was guided by a very nice and knowledgeable man. The alarm has proved to be the correct product for alerting us to anyone entering or leaving the premises. Many thanks to UltraSecure Direct. I would definitely use them again for security products.
V
Rating: 4 out of 5
Delivery was very quick. Everything worked as advertised. Sadly it was made in China
V
Rating: 4 out of 5
Have added to my alarm system in recent weeks. Good system, easy to set up. Relatively cheap, seems to be working ok.
A
Rating: 4 out of 5
Very good, small billing issue quickly resolved
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