Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

5 star reviews

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Acheteur Vérifié

Published on 20/06/2019 à 18h29 following a purchase from 13/05/2019

The staff is of quality and the products very reliable

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Verified Buyer

Published on 20/06/2019 à 15h50 following a purchase from 12/06/2019

Product arrived on time with progress messages along the way. Very easy process of ordering and payment.

Acheteur Vérifié

Published on 20/06/2019 à 15h00 following a purchase from 21/05/2019

I have never seen this when buying online. You always think that no one will answer your questions, that you will end up on soulless phone platforms, that after the purchase, there will be no one to help you.
All of this is in the past with this website that offers incomparable service quality.
I dealt with Jules who was very good advice and the whole little team has always been very friendly on the phone.
I never leave reviews after an online order but this time I couldn't help but do it.
I highly recommend this site for products and advice.
Thank you all

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Acheteur Vérifié

Published on 19/06/2019 à 22h36 following a purchase from 20/05/2019

French professionals. Kindness and competence

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Verified Buyer

Published on 18/06/2019 à 16h05 following a purchase from 11/06/2019

Excellent service & very helpfull

Acheteur Vérifié

Published on 17/06/2019 à 23h23 following a purchase from 03/06/2019

Well-made site, precise information, easy configuration; deadlines respected.
For the efficiency of the system, let's wait for the installation, but I have no apprehension about the result.

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Acheteur Vérifié

Published on 16/06/2019 à 07h21 following a purchase from 31/05/2019

Friendly and interesting conditions;

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Acheteur Vérifié

Published on 16/06/2019 à 07h02 following a purchase from 03/06/2019

Simple and efficient equipment, easy to implement, fast delivery, telephone assistance always available and very competent.

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Acheteur Vérifié

Published on 16/06/2019 à 00h32 following a purchase from 02/06/2019

Perfect, competent company.

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Acheteur Vérifié

Published on 15/06/2019 à 18h36 following a purchase from 18/05/2019

very serious

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Acheteur Vérifié

Published on 14/06/2019 à 18h35 following a purchase from 03/06/2019

Clear, precise, practical

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Acheteur Vérifié

Published on 14/06/2019 à 14h52 following a purchase from 05/06/2019

Very good, great advice, top technician I highly recommend ;)

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Acheteur Vérifié

Published on 14/06/2019 à 12h49 following a purchase from 03/06/2019

Very satisfied no false alarm.

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Acheteur Vérifié

Published on 14/06/2019 à 10h18 following a purchase from 06/06/2019

Good packaging, paired elements, everything works well.
Good apparent quality.
Easy documentation in French.

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Acheteur Vérifié

Published on 14/06/2019 à 08h21 following a purchase from 05/06/2019

To avoid having to do pairings yourself for your devices, it's better to order directly, the entirety of your needs, and therefore UltraSecure, will do the work before delivery. I am 100% satisfied, thank you also for the information. A.S.

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Acheteur Vérifié

Published on 14/06/2019 à 07h14 following a purchase from 05/06/2019

Quick and efficient Line Hotel

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Acheteur Vérifié

Published on 14/06/2019 à 00h44 following a purchase from 03/06/2019

Fast and careful delivery
Product conforms to the description

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Acheteur Vérifié

Published on 13/06/2019 à 23h50 following a purchase from 04/06/2019

All good..!

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Acheteur Vérifié

Published on 12/06/2019 à 17h46 following a purchase from 26/05/2019

Hello, I am very satisfied with the site securitemarche.fr. The staff is attentive and responsive. However, regarding the purchased product, I had problems after its installation. Indeed, I was away from my home for 5 days after arming my alarm without the siren. During this absence, I received 3 alerts 'alarm, intrusion' on my phone in 3 days. Upon my return, and following this abnormal behavior of the alarm, I performed a reset. I haven't had the opportunity to be away long enough to know the reliability of the product after this reset. I am open to good advice from you. Best regards.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 18/06/2019

Hello,

Sorry for this inconvenience.
The best thing would be to contact our workshop directly by phone (0972308888, non-premium number) so they can review the installation details with you.

The causes of false alarms are varied, but concretely, the problem will be at the level of what the detector sees. It is triggered by its PIR sensor (passive infrared), which means in simpler terms 'a heat movement' like a human body, but also other elements, like a radiator, etc.
Do you have the possibility to send us photos of your installation? This way we can analyze based on our experience and give you hints.
Another test to confirm that the problem is not simply material: put the detector in a closed drawer or cupboard. Then leave it armed, you will quickly realize if the detector is indeed triggering for no reason. If not, it means it sees something in your environment that triggers it.

Remaining at your service.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)

Verified Buyer

Published on 11/06/2019 à 19h35 following a purchase from 03/06/2019

Great service contacted on day of delivery no complaints. Product works well, only had it couple of weeks but seems ok, easy to set up and use.

Acheteur Vérifié

Published on 09/06/2019 à 11h36 following a purchase from 19/05/2019

Perfect, meets expectations.

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Acheteur Vérifié

Published on 08/06/2019 à 08h31 following a purchase from 13/05/2019

A super after-sales service and a very friendly team and I thank you again for your kindness in refunding me so quickly! Have a nice day

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Acheteur Vérifié

Published on 08/06/2019 à 06h33 following a purchase from 10/05/2019

Impeccable information and services, well done to the staff!!!

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Acheteur Vérifié

Published on 07/06/2019 à 20h04 following a purchase from 25/05/2019

Super fast, compliant, nothing to say. Top notch

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Acheteur Vérifié

Published on 07/06/2019 à 15h28 following a purchase from 31/05/2019

Hello good equipment but small difficulties on my part for example do not aim the external siren support all the way because it bends and thus difficult to insert the siren I called several times friendly staff regards

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Acheteur Vérifié

Published on 07/06/2019 à 15h05 following a purchase from 15/05/2019

fast delivery and very good materials. effective phone advice

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Acheteur Vérifié

Published on 07/06/2019 à 13h59 following a purchase from 20/05/2019

Perfect

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Acheteur Vérifié

Published on 07/06/2019 à 13h13 following a purchase from 29/05/2019

Impeccable service, reliable material and well packaged for shipping

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Acheteur Vérifié

Published on 07/06/2019 à 13h13 following a purchase from 12/05/2019

Precise, fast without unpleasant surprises.

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Acheteur Vérifié

Published on 07/06/2019 à 13h10 following a purchase from 14/05/2019

Fast shipping, product as described.

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Acheteur Vérifié

Published on 07/06/2019 à 12h41 following a purchase from 27/05/2019

fast delivery and serious material, I have been using it for more than 3 years in outdoor security for my house

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Acheteur Vérifié

Published on 07/06/2019 à 12h36 following a purchase from 15/05/2019

Serious

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Acheteur Vérifié

Published on 07/06/2019 à 12h09 following a purchase from 28/05/2019

Very good service

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Acheteur Vérifié

Published on 07/06/2019 à 12h03 following a purchase from 13/05/2019

Friendly interlocutors and good advice...... Very satisfied with the purchases ISIS

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Acheteur Vérifié

Published on 07/06/2019 à 11h58 following a purchase from 18/05/2019

Speed and competence

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Acheteur Vérifié

Published on 07/06/2019 à 11h35 following a purchase from 22/05/2019

the product is practical and simple but the accessories that support the transmitter are of poor quality: watch, neck strap, too bad

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Acheteur Vérifié

Published on 07/06/2019 à 11h32 following a purchase from 29/05/2019

Very good responsiveness.

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Acheteur Vérifié

Published on 07/06/2019 à 11h32 following a purchase from 13/05/2019

very good

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Acheteur Vérifié

Published on 07/06/2019 à 11h24 following a purchase from 27/05/2019

very good site very well informed about the product impeccable delivery I recommend.

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Acheteur Vérifié

Published on 07/06/2019 à 11h20 following a purchase from 10/05/2019

Very good material, fast and careful delivery, availability and wise advice for installation, programming the material by SMS is easy and well explained. The most difficult part was finding the right wires in the control box of the gate, and it's better to prioritize buying a SIM card through a 'Free terminal', it's immediate and simpler. Allow enough space for the connection terminals behind the protective box of this intercom or a cable passage pipe of 40mm in diameter because of the antenna connector to be 'comfortable'. Very satisfied.

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