Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

5 star reviews

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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 22/11/2020
Excellent prompt service. Alarm was already pre- programmed ,and easy to fit.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/11/2020
Excellent service top quality alarm
Thanks.??
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/11/2020
Excellent.
Customer service was fantastic. A few teething problems after initial set up were resolved quickly. Even getting responses by email on a Sunday Afternoon. They are very knowledgeable and helpful. The sensor is working great now. Thanks
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/10/2020
These are the guys to deal with when you want security for your property. I ordered two PIR alarms for the workshop and garage and a siren for the house after getting advice from the company's staff. The items came already paired by Ultrasecure which saved a great deal of time and trouble. My only problem came when fixing the PIR's to the walls. A very small screw needs to be attached to the housing and this was difficult but thankfully it was the only problem. First test run was successful and the units have performed faultlessly ever since. I can only recommend Ultrasecuredirect for their products and first class service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/11/2020
Excellent quality, rapid delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 14/11/2020
The product I purchased was the 3G version of the auto dialller/sms alarm. The product was installed easily and was of a good quality material. It works fine and as yet I have not topped up buy have peace of mind knowing there is an alarm on my caravan. So far so good.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/11/2020
All good as usual. Have dealt with them for a number of years & always ok
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/11/2020
Quality equipment and great after sales service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 10/11/2020
The equipment arrived earlier than expected and they had linked all the components to the remotes, so simply just a case of installing the kit where needed. Good price and great service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 10/11/2020
Very helpful staff.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 10/11/2020
Item arrived next day, works as it should. If little darlings break in to garage again I will know before they get through the door, excellent piece of kit
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/11/2020
Good quick service, plus ready paired, and fastened together, what a joy thank you
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/11/2020
Delivered on time I'm a packaged well l and is well made and just a job
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 07/11/2020
Excellent service.
One of my ordered part was working.
I phoned them, and they replaced it straight away.
Guys you provided great customer service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 06/11/2020
Good quality and very quick
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/11/2020
Prompt and efficient service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/11/2020
Good range of products suited to the requirement. Helpful staff. Prompt delivery.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/10/2020
Great product. Efficient delivery. Excellent pre-order advice from suppliers. All round excellent service. Thoroughly recommended.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Stephen
Thank you for taking the time out to do a review of Ultra Secure, much appreciated
Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/10/2020
Great service yet again from this company I have purchased several items from this company and those which did not suit were replaced with query.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 31/10/2020
Absalutaly marvalous thank very much
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/10/2020
Easy and straight forward from order to delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 31/10/2020
Arrived very quickly; good price and good product.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 31/10/2020
Excellent service from ordering to delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/11/2020
Very very helpful staff
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/10/2020
Stunning shed alarm system. Very loud ( so loud it hurts my ears) ! Arrived very quickly with normal postage paid. Nice touch from ultra secure in pairing the system so it was ready to use immediately. Would definitely buy again. Great product so far, feels like a quality bit of kit.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/10/2020
Excellent, First class service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/10/2020
Superb Service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/10/2020
A great company to deal with. Very good customer service and fast delivery.
Thank you.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 24/10/2020
I found the website easy to use and soon found the security post I required. I ordered and received an acknowledgement and the post was delivered well within the specified time suggested. My only slight quibble was a statement on the paperwork that said not to use postcrete for fiixing the "shoe". The website suggested that this was a suitable material for installation.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Fast delivery, effective products.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 21/10/2020
I had a question to ask them and the phone was answered straight away, no recorded messages, got my answer immediately. Just how it should be
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2020
Very professional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2020
Excellent product!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Great customer service.
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/10/2020
Very quick send out service. The replacement model remote control for the Ultra PIR is much better quality than the previous version. Overall Ultra Secure are really helpful - if you are unsure best give them a call. Good products and good service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/10/2020
Solid well made removable security posts. Delivered on time.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Good product, meets expectations, easy to install.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Very well, order received properly, very reliable materials, no issues so far.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2020
Everything is perfect.
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