Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

5 star reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Good product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2020
Very good. Product conforms to the description, delivered on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
Very happy. Serious people who call you to advise you. All good. Highly recommend.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/05/2020
Good service and very quick delivery.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/05/2020
The dummy cctv camera we purchased looks very realistic. My husband used a spare piece of cabling we had and attached it with the camera to the wall so it looks as though it's wired up properly. We didn't put batteries in after reading other reviews saying when lit up it wasn't convincing although I can't say whether that's true or not. We put up the cctv warning sign so the combo together should hopefully be the deterrent we require. Was easy enough to fit.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/05/2020
Great little alarm just wish the delay wasnt as long before the alarm goes off
But well worth it
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/05/2020
Easy to find what I was looking for ,fast delivery notified when delivery was and on time and very pleased with purchase
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/05/2020
Excellent service, order arrived in two days, would definitely recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2020
Kindness, competence, and availability, an example to follow especially after the events we have just experienced.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2020
Available, friendly, and competent team.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/05/2020
All good
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/05/2020
Very easy to follow online when ordering, fast dispatch and packaging very good. Would recommend 5 stars.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/05/2020
Good product. I was having trouble getting IT set up and technical support was excellent
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/05/2020
Excellent service, delivered quickly, works a treat, what else is there to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2020
Perfect.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/05/2020
I have recently purchased a Battery GSM UltraDIAL Alarm with 2 x BT PIR's & Solar Siren. It arrived very well packaged and on time.
I had a couple of issues setting my alarm up due to not reading the instructions properly and contacted the technical department a couple of times. They were very helpful and knowledgeable and got me up and runing in no time at all.
Very satisfied. Would definitely recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
Very good equipment. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2020
ALL VERY GOOD.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2020
Fast delivery despite COVID-19. Easy and simple installation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2020
Product delivered quickly and already configured. This is the second order. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2020
Very good product, delivered quickly. Friendly phone service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2020
Good product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Quick and clear responses to every request. Delivery within the timeframe and product quality as expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Top, nothing to say, perfect!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Great little device, quick setup, no need for IT or electronic background for the setup, it's instant. I have a bell in the kitchen and one in the workshop, allowing me to leave the barrier open.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Very well-made site with a wide choice of products. Very professional service. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
The presentation of products on the site is clear. My contact for advice understood my issue well. The delivery time was longer than I had anticipated (but perhaps due to COVID-19). However, I did not understand (or did not read) that the detectors are delivered without support and I am looking for solutions. For the detectors at the ends, I have ideas, but for the central detector, I will not be able to install it. I will use it elsewhere, for another purpose.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

First of all, thank you for your positive feedback and rating.

Regarding the supports, no, this is not normal, you should have received them.
Perhaps it was specific supports that you needed?

Do not hesitate to contact our team, we will make checks and can advise you according to your usage.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Very good, fast delivery, easy to install product, clear documentation. Nothing to report
I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Friendly and efficient customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2020
Very good company, with attentive advisors and good advice.
Good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
Perfect, telephone information at delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2020
Great site, product and great seriousness in delivery despite the lockdown.
I recommend this very high-end French site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Very serious, highly recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2020
very good purchase and deadline respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2020
Available by phone, efficient, order received very quickly. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
Very good site, easy and fast order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
Superb service, polite, fast, always there to help
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2020
Navigation on the site is simple, quick and compliant order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2020
Serious site! Order delivered quickly .. top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Very good
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