Customer reviews of UNAMITEA

9,7 /10

Based on 2 152 published reviews

5 1 956 91% 4 135 6% 3 41 2% 2 13 1% 1 7 0%

Summary of reviews

Orders from UNAMITEA are consistently received quickly and conform precisely to what was expected, with many noting the fast shipping and careful packaging that includes thoughtful touches like free samples. The quality of the teas is frequently highlighted, with customers expressing satisfaction over a wide variety of options including organic selections and specific favorites such as flower foam and Morning Sun green tea. The customer service is described as professional and responsive, with instances where replacements for damaged items were sent promptly.

1 star review

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Maryse B.

Published on 07/07/2026 à 15h34 following a purchase from 22/06/2026

Nothing to report Perfect as usual

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Response from UNAMITEA Published on 21/07/2026

Hello Maryse,

Thank you for taking the time to leave a review. Your satisfaction is essential to us and we are delighted that you had a positive experience. If you have any comments or suggestions, please feel free to contact us privately, we will be happy to discuss with you.

Best regards,
The UNAMITEA team

S. D.

Published on 24/10/2025 à 16h24 following a purchase from 10/10/2025

Mediocre

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Celine L.

Published on 26/05/2024 à 20h59 following a purchase from 15/05/2024

I placed my order on 16/05, we are on 26 and I still do not know where it is, so I am not satisfied with my order.

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Bertrand L.

Published on 31/12/2023 à 13h07 following a purchase from 20/12/2023

I still haven't received my order 😔

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Acheteur vérifié

Published on 16/02/2022 à 08h32 following a purchase from 15/02/2022

My payment failed and my shopping cart emptied immediately. I'm sorry that you can only pay with a credit card or a PayPal account. I have neither.

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Response from UNAMITEA Published on 16/02/2022

Dear Madam, You can also pay by cheque or bank transfer. All these options are available when you select payment. When payments fail online, simply call us or send us a message and we'll find a solution to satisfy you. Many of our customers pay by bank transfer. Yours sincerely .

Acheteur vérifié

Published on 24/07/2021 à 18h07 following a purchase from 17/07/2021

We've talked it over - I'm glad you're changing servers!

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Response from UNAMITEA Published on 25/07/2021

Dear Madam, You encountered difficulties in placing your order. We explained the circumstances to you in complete transparency, despite your annoyance and aggressiveness. A solution was found, you were able to place the order, which was processed immediately, you were delivered on time, and we put two very nice references in sample. Your rating seems harsh to us in view of reality and the fact that, apart from placing an order following a malfunction on our website which is currently being resolved, I think you were satisfied with everything else. An opinion is, of course, a subjective experience, but we rely on the good faith of our customers to issue them. Best regards.

Acheteur vérifié

Published on 26/10/2020 à 20h58 following a purchase from 17/10/2020

Impossible to find Georgia teas. I had to phone to get the information. I shouldn't have bothered, given the weakness of these teas.

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Response from UNAMITEA Published on 26/10/2020

Hello Madam, I answered you courteously on the phone and told you to simply type Georgie in the site's search bar (with the magnifying glass), which will bring up a choice of the four products we sell. No other customer has reported any difficulties in ordering them online, and the teas are a great success with our customers and their quality is praised by the trade press. These teas are very voluminous, so you need to use a lot of leaves to obtain an ad hoc infusion. We advise you to prepare them using a scale, which will enable you to better appreciate the volume to be used. For the record, about 5g to 6g of tea for 50cl. I therefore invite you to prepare them according to our advice and come back to us to let us know what you think. Yours sincerely Jean-Benoît Bourrel UNAMI