Customer reviews of UNAMITEA

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 2 152 published reviews
5 1 956 91% 4 135 6% 3 41 2% 2 13 1% 1 7 0%

Summary of reviews

Orders from UNAMITEA are consistently received quickly and conform precisely to what was expected, with many noting the fast shipping and careful packaging that includes thoughtful touches like free samples. The quality of the teas is frequently highlighted, with customers expressing satisfaction over a wide variety of options including organic selections and specific favorites such as flower foam and Morning Sun green tea. The customer service is described as professional and responsive, with instances where replacements for damaged items were sent promptly.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
Very good products. Fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2020
Great responsiveness in these difficult times. I won't give them a 5, because even though they were good, I wasn't entirely won over by the teas, which I found better elsewhere.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/03/2020
Rich in choice and information.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/04/2020
I'm a big fan of the store. High-quality products. Great professionalism, a warm welcome and very professional service. It's always a pleasure to come and have a cup of tea on the premises, or to buy loose products.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Fast and careful order processing!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
everything was clear
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
easy and clear navigation, very fast shipping with a nice little greeting card :-)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
Fast order, nothing to complain about, thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Very good. Very nicely packaged and personalized order. We appreciate it :-))
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Perfect handling of my order. Nothing to complain about, and I recommend it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
Perfect, fast, excellent quality tea. Delicate attention with free samples. I'd recommend it!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
I'm finding my way around, but there are still bits of text in another language.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
I've been a Unami customer for many years, and I've appreciated being able to order online on this occasion. But I would prefer to visit the store, and have a cup of tea there on occasion. That's not up to them or me.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
The best tea store in my opinion. Great choice of high quality teas from Japan. They also have a great selection of organic teas. Highly recommend!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/04/2020
Order received quickly despite the current climate. 2 samples received in addition to the order. Satisfied with my purchase.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/04/2020
Very good, fast, efficient and a little note with samples!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/04/2020
Navigation is slow because of the beautiful images and especially in these times of Internet saturation.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
order received very quickly! thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
Perfect and delicious!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/04/2020
Lille's only authentic tea house, which still excels in advice, service and product quality.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
RAD. Clear site, secure payment, fast delivery, well packaged and interesting samples. Perhaps an archive of customer purchases (store and website) would be useful to set up. This would allow the customer to keep a history of what they've previously bought, and would allow UNAMI to offer samples of teas that the customer hasn't even heard of yet.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
Friendly team who give very good advice
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
The products are well packaged. On the other hand, shipping costs are really expensive...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
Super fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/03/2020
I didn't encounter any particular difficulties....
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
I recommend it 200%. Extra fast. Always a handwritten note in the box. And some samples! Thank you so much!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/04/2020
quality of the package t well packed tea top samples and delivered on time: SUPER!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/04/2020
Excellent! Better than other tea houses!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
Very fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/04/2020
Order: compliant and very quickly + 2 small tasting sample packets. Impeccable service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/04/2020
No worries for me.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
The site is clear. References are easy to find.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/04/2020
Powdery tea, end of box?
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
Very good service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/04/2020
apart from a registration problem which was quickly resolved, everything went perfectly; very fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/04/2020
I took advantage of this order to try "Bruxelles ma belle", which was very pleasant.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/04/2020
Packed carefully and shipped fast!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
Nothing to complain about! Very responsive, fast service and such kindness, a lovely little note and samples slipped into the parcel! And the tea is always so excellent! I recommend !!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/04/2020
Super site, everything is well detailed
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/04/2020
5; FAST AND EFFICIENT
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