Orders from UNAMITEA are consistently received quickly and conform precisely to what was expected, with many noting the fast shipping and careful packaging that includes thoughtful touches like free samples. The quality of the teas is frequently highlighted, with customers expressing satisfaction over a wide variety of options including organic selections and specific favorites such as flower foam and Morning Sun green tea. The customer service is described as professional and responsive, with instances where replacements for damaged items were sent promptly.
Shipping costs a little high, but this is made up for by 2 small samples received on delivery ;) Very satisfied with the tea I chose (rose des sables) that I had been looking for a long time!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/02/2020
Order received two days after placing it. So very fast.
The parcel was already smelling of tea before I opened it.
When I opened it, I was surprised to discover two real samples and not just bags. What's more, they were selected according to my tastes and what I had chosen in my order.
The teas are quality and tasty.
I'll definitely be ordering again.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/02/2020
Excellent quality products received perfectly packaged, very quickly with two interesting samples as a bonus, given what I ordered. It's perfect. I'd recommend without hesitation.
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Rating: 4 out of 5
following a purchase from 21/02/2020
I had a problem connecting but I finally phoned.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/02/2020
well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/02/2020
Thank you for your professionalism... I highly recommend
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Rating: 5 out of 5
following a purchase from 14/02/2020
I'm a loyal customer and wouldn't change a thing. They adapt to our tastes and provide free samples.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/02/2020
Perfect, I love it. Perhaps the site's navigation could be a little more guided, with entries by "effect": relaxation, energizing, digestion, etc. And a better indication of what's ok for pregnant women.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/02/2020
Very good tea, I ordered puh'er and vanilla black tea. And I got samples of herbal tea and tea very good too. The colissimo took a week to arrive but that's because I live in Corsica I think. I received a personalized note with my order.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
An order prepared the same day and available the same day in store for quick collection.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/02/2020
Sometimes some of the products I order regularly, even though they're on the site, are not available when I order them; I call the store and they're added within 1/2 hour. Delivery is fast and always conforms to the order; often accompanied by a new tea or the other to try. I would recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
I found the products quite quickly on the site - fast delivery and good quality teas.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/01/2020
Pleasant site and fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/02/2020
Great
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Good first experience with Unami! Fast shipping and well-prepared parcel delivered with tea samples (super good) and a small handwritten card.
I'm already thinking of ordering tea again ;)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/01/2020
Great product, as described. Speed of execution. Interesting choice.
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Rating: 5 out of 5
following a purchase from 28/01/2020
everything was great. Fast and efficient. As usual. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/01/2020
Knowing the quality of the products and the customer service, I give you 5 stars. I'll be testing the products as I go along! I'm sure I'll have a wonderful time! Thank you for being true to yourself!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/01/2020
I appreciate the wide choice, the explanations on the site and the speed of dispatch. Couldn't you find more quality wood teas?
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
Impeccable. Good follow-up. Always the thoughtfulness to slip in a few samples, always related to the order.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
a website offering a wide range of teas, infusions and accessories, 2 free samples with every order, free delivery in stores
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
I have not yet tasted the tea but I am satisfied with the delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
Very easy to use, large selection of excellent quality teas. Top-quality packaging, plus samples and hand-written card!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
As usual: 100% perfect and thanks again for the samples.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/01/2020
Fast service. Perfect international shipping. Plus 2 delicious samples. Recommend ++++
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/01/2020
Perfect except for too much plastic for the samples!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
fine
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
Top!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/01/2020
no worries, very professional
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/01/2020
Excellent service, fast delivery, careful and personalized packaging!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/12/2019
They made a mistake in the order. I'm asked to come to the store to make an exchange. That's fine, but I don't really have time to or my online order. Not happy with the after-sales service.
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Response from UNAMITEA
Following the preparation error, we sent back the missing product and offered the product sent in error. Preparation errors do happen, and we try to respond satisfactorily for the customer as quickly as possible.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Very fast and informative
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/12/2019
I had a problem with my internet order, although I am used to ordering from you this way, but I had a lovely person on the phone who was able to resolve the problem.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
Perfect fluidity and ease
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/12/2019
Delivery on time, no problems. Material meets our expectations.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Well-designed, and staff who listen when problems arise (a delivery problem once, but for all other orders, always top-notch).
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
Received my order very quickly!
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Rating: 4 out of 5
following a purchase from 17/12/2019
The site is very clear, right from the home page, which also invites you to browse the site's various topics. The store offers an interesting range of teas at a variety of prices, which is a good way to get to grips with new types of tea. The description of the teas is rather complete, with the context of cultivation/picking/processing and taste characteristics clearly described.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
Excellent. Very good teas, fast and careful delivery. I love it! Thank you for the samples. I highly recommend it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Always an excellent experience at Unami. Good choice of teas, careful packaging. Thank you very much!
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