Customer reviews of UNAMITEA

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 2 164 published reviews
5 1 968 91% 4 135 6% 3 41 2% 2 13 1% 1 7 0%

Summary of reviews

The store consistently delivers a reliable, speedy experience with fast shipping, careful packaging, and on-time delivery, including convenient online ordering and prompt receipt of orders. Customers highlight a strong product lineup with high-quality, well-preserved teas and interesting samples that enable discovery of new varieties. Service and reliability stand out as impeccable, with long-time satisfaction, attentive packaging notes, and a responsive, friendly approach. The overall experience combines ease of ordering, thorough packaging, and continuous satisfaction across repeated purchases.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2020
no worries, very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2020
Excellent service, fast delivery, careful and personalized packaging!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2019
They made a mistake in the order. I'm asked to come to the store to make an exchange. That's fine, but I don't really have time to or my online order. Not happy with the after-sales service.
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Response from UNAMITEA
Following the preparation error, we sent back the missing product and offered the product sent in error. Preparation errors do happen, and we try to respond satisfactorily for the customer as quickly as possible.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Very fast and informative
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2019
I had a problem with my internet order, although I am used to ordering from you this way, but I had a lovely person on the phone who was able to resolve the problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
Perfect fluidity and ease
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2019
Delivery on time, no problems. Material meets our expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Well-designed, and staff who listen when problems arise (a delivery problem once, but for all other orders, always top-notch).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
Received my order very quickly!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
The site is very clear, right from the home page, which also invites you to browse the site's various topics. The store offers an interesting range of teas at a variety of prices, which is a good way to get to grips with new types of tea. The description of the teas is rather complete, with the context of cultivation/picking/processing and taste characteristics clearly described.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
Excellent. Very good teas, fast and careful delivery. I love it! Thank you for the samples. I highly recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Always an excellent experience at Unami. Good choice of teas, careful packaging. Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Very nice, too bad I couldn't find a place to mention that I have a loyalty card to add my points. Happy holidays!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
everything was perfect from the service, the speed of delivery and the excellent tea, I highly recommend this site that I discovered for the first fosi
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2019
I didn't ask for mate palajito soft but classic, otherwise correct order time and price.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
I love the taste, there's a bit of powder but I don't mind it at all...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Fast processing of my order and always high quality products. I will recommend without hesitation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Ergonomic and precise site. Fast and accurate shipping, simply perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
Not very easy to enter an address
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Easy to navigate and quick to order via the site. Fast shipping and compliant products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2019
The site explains the tea well. On delivery there was an error in the dosage of one of the teas.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2019
Very satisfactory
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2019
Detailed, comprehensive information on the merchandise on offer. Ergonomic and easy-to-access site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2019
Very good, simple and fast system of ordering. Fresh Japanese teas are exceptional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2019
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2019
FAST, COMPLIANT DELIVERY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2019
Nothing to say about the choice, the price, the packaging and the timely dispatch. Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2019
Good navigation, not enough sobacha quantity suggestions, delivery ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2019
Fast and efficient.
Small, well-protected box with 2 'discovery' samples, and even a note in my hand for my 1st order! I'll definitely be doing this again, because Ashikubo sencha is a delight!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2019
Fast and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2019
Order processed quickly Well packaged Gift samples Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2019
Top, merci à l'équipe.... former lilloise and friend of the bourel always so good and surprising susceptibilities for my massage customers. dasn the order my friends from the village have also joined ... see you next year. good Christmas season to all
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2019
Fast shipping. Correct order. Small gift much appreciated. Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2019
easy to find
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2019
well done site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2019
I'm already a loyal customer and this is still my best tea house, both online and in the Brussels store.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2019
Smooth navigation. Well-described products. Fast ordering. Samples in my parcel! R-A-V-I-E !!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2019
fast delivery and box size adapted to the number of packages
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2019
good service and quick response to a site bug
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2019
Very fast delivery, small samples to boot. And above all, a perfect tea for me, who's a big tea lover.
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