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Rating: 5 out of 5
I've been a customer for some time now and I'm still a customer because their service is impeccable, not to mention the quality of the product.
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Customer reviews of UNAMITEA
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 152 published reviews
Summary of reviews
Orders from UNAMITEA are consistently received quickly and conform precisely to what was expected, with many noting the fast shipping and careful packaging that includes thoughtful touches like free samples. The quality of the teas is frequently highlighted, with customers expressing satisfaction over a wide variety of options including organic selections and specific favorites such as flower foam and Morning Sun green tea. The customer service is described as professional and responsive, with instances where replacements for damaged items were sent promptly.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good. Fast and careful delivery. Small personalized thank-you card for the order: a nice touch.
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A
Rating: 5 out of 5
Very easy to order, as the store is close to my home!
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A
Rating: 5 out of 5
clear, easy-to-use site
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A
Rating: 5 out of 5
Fast delivery and 2 free samples to taste. Perfect
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A
Rating: 5 out of 5
Loyal to Unami since 2015. I can't find better quality anywhere else
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A
Rating: 5 out of 5
Short lead times from order to delivery
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A
Rating: 5 out of 5
Well-packaged products, delivered quickly, with a handwritten thank-you note and several samples: thank you Unami! A customer for many years, I'm always very satisfied with their products (many organic and herbal teas that you can't find anywhere else) at very reasonable prices. Thank you for the happiness you bring us :)
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A
Rating: 5 out of 5
Package received in less than two days. The teas are as excellent as ever. We recommend Unami without hesitation
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A
Rating: 5 out of 5
Fast and careful delivery, disappointed for the Christmas tea which had to be delivered in a metal box and not in a bag.
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A
Rating: 5 out of 5
Fine
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A
Rating: 5 out of 5
Very good, a wide selection, the teas and herbal teas are delicious!
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A
Rating: 5 out of 5
I've ordered from this site several times now. My orders are processed quickly, which I really appreciate! Congratulations on your speed and the careful packaging.
I also like to discover the samples enclosed with the order. I highly recommend the order management and the teas selected!
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I also like to discover the samples enclosed with the order. I highly recommend the order management and the teas selected!
A
Rating: 5 out of 5
The site is well-constructed, with a variety of well-documented, high-quality choices.
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A
Rating: 5 out of 5
well
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A
Rating: 5 out of 5
Lots of choice, fast delivery, I recommend
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A
Rating: 5 out of 5
Very satisfied with my order I easily found what I was looking for on the site and was very surprised at the speed with which my order was processed, shipped and delivered to my home. Ke would recommend without hesitation
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A
Rating: 5 out of 5
Perfect signed-for package and free samples
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A
Rating: 5 out of 5
Fast and accurate shipping
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A
Rating: 5 out of 5
Ordering is very easy. The order arrived promptly, accompanied by a kind note. The teas are excellent.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Easy to use and effective...
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A
Rating: 5 out of 5
Well done. Fast, efficient, attentive. Highly recommend. Excellent quality Japanese tea. Wide selection. Little treasures. Freshness. In short, a must.
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A
Rating: 5 out of 5
Easy and well organized site, high quality teas, fast delivery, nice little samples. We've been very satisfied customers for several years.
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Rating: 5 out of 5
A wide variety of teas and infusions to suit all tastes. I'm very partial to black teas and rooibos, but I occasionally try other types of tea or infusions. There are also organic products. I took three in my last order.
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A
Rating: 5 out of 5
Fine
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A
Rating: 5 out of 5
I'm a loyal customer of Unami, whose product quality and service are beyond reproach.
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A
Rating: 5 out of 5
I've never been disappointed with either the delivery times or the products.
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A
Rating: 5 out of 5
Clear site with detailed descriptions.
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A
Rating: 5 out of 5
Everything very good.
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A
Rating: 5 out of 5
Very fast delivery. I was pleasantly surprised by my order. Inside I was expecting a small gift and a thank you note, which really touched me. Thank you unami
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A
Rating: 5 out of 5
Excellent!
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A
Rating: 5 out of 5
As usual, fast, well-packaged delivery with a few samples. Very good service and quality product, I'll be back :-)
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A
Rating: 5 out of 5
I couldn't "order" my Joyn birthday present on the order, but the many high-quality samples were a much more welcome surprise.
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A
Rating: 5 out of 5
Fast, professional shipping
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A
Rating: 5 out of 5
A very good house. In particular, they sell excellent Japanese green teas. What's more, delivery is fast: we usually receive the parcel the day after ordering.
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A
Rating: 5 out of 5
Great service!
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A
Rating: 5 out of 5
No delivery problems and good product quality
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A
Rating: 1 out of 5
Impossible to find Georgia teas. I had to phone to get the information. I shouldn't have bothered, given the weakness of these teas.
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Response from UNAMITEA
Hello Madam, I answered you courteously on the phone and told you to simply type Georgie in the site's search bar (with the magnifying glass), which will bring up a choice of the four products we sell. No other customer has reported any difficulties in ordering them online, and the teas are a great success with our customers and their quality is praised by the trade press. These teas are very voluminous, so you need to use a lot of leaves to obtain an ad hoc infusion. We advise you to prepare them using a scale, which will enable you to better appreciate the volume to be used. For the record, about 5g to 6g of tea for 50cl. I therefore invite you to prepare them according to our advice and come back to us to let us know what you think. Yours sincerely Jean-Benoît Bourrel UNAMI
A
Rating: 5 out of 5
Parcel arrived quickly, very well packaged and with little samples to boot!... all this in addition to my usual teas, which are delicious!
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