Orders from UNAMITEA are consistently received quickly and conform precisely to what was expected, with many noting the fast shipping and careful packaging that includes thoughtful touches like free samples. The quality of the teas is frequently highlighted, with customers expressing satisfaction over a wide variety of options including organic selections and specific favorites such as flower foam and Morning Sun green tea. The customer service is described as professional and responsive, with instances where replacements for damaged items were sent promptly.
Thank you for taking the time to leave a review. Your satisfaction is essential to us and we are delighted that you had a positive experience. If you have any comments or suggestions, please feel free to contact us privately, we will be happy to discuss with you.
Best regards,
The UNAMITEA team
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Agnès D.
Rating: 2 out of 5
following a purchase from 06/11/2025
Very average. Except for the mate which is packaged in Argentina. Sorry, I will not recommend it anymore.
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S. D.
Rating: 1 out of 5
following a purchase from 10/10/2025
Mediocre
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Catherine S.
Rating: 3 out of 5
following a purchase from 08/08/2025
I waited 3 weeks for a tea ordered at the beginning of August. Why offer a tea that you cannot ship due to holidays???
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Elodie T.
Rating: 3 out of 5
following a purchase from 24/12/2024
Excellent quality of service and very fine selection of original teas. Big disappointment with the finesse of the products though, quality just right. Maybe bad choices? I'll try again before I have a definitive opinion.
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Alexandre D.
Rating: 3 out of 5
following a purchase from 02/10/2024
Delivery times are not at all as advertised.
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NICOLE K.
Rating: 3 out of 5
following a purchase from 04/08/2024
The parcel was damaged but the inside was in good condition.
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Thierry B.
Rating: 2 out of 5
following a purchase from 28/06/2024
I have been ordering from unamitea for two years. Normally, everything is perfect. However, I am very disappointed with my current order. The contents of one bag are not what I ordered. I know the tastes of the Japanese teas I order, and one of them was the wrong one. At 13 euros per 50g, I'm very disappointed.
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Tim D.
Rating: 2 out of 5
following a purchase from 14/06/2024
The website is not up to date, which means my order was not in stock. Big thank you though to the employees who called me to try and find an alternative.
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chetananand M.
Rating: 2 out of 5
following a purchase from 17/06/2024
hello, i'm disappointed with the sensha shizuoka tea i bought. Having tasted sensha tea in japan in shizuoka, apart from the color, i didn't appreciate the smell or the taste. it basically tasted like plain tea. Whereas sensha tea from shizuoka has a strong smell in the bag, and a very distinctive iodized taste... Maybe I'm too demanding, but I bought this tea thinking I'd find the tea I brought from Japan...and unfortunately I was disappointed.
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Celine L.
Rating: 1 out of 5
following a purchase from 15/05/2024
I placed my order on 16/05, we are on 26 and I still do not know where it is, so I am not satisfied with my order.
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Nathalie L.
Rating: 3 out of 5
following a purchase from 16/01/2024
I am very satisfied (as usual) with UNAMI teas, which are exceptional! My order met my expectations (and I even had the joy of discovering 2 samples of tea and rooibos to discover). My problem is with the delivery and the carrier: I received a delivery confirmation e-mail from the DHARM PAL pickup relay (super unpleasant, by the way) on 23/01 and the parcel must be picked up before 27/01...that doesn't leave me much time flexibility...10 days minimum seems preferable to me.
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Bertrand L.
Rating: 1 out of 5
following a purchase from 20/12/2023
I still haven't received my order 😔
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Dieter B.
Rating: 2 out of 5
following a purchase from 19/11/2023
One of two products arrived almost in powder form while this is not OK for this type of tea (Japanese green Shenza). The product is too expensive for this to be acceptable.
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marion S.
Rating: 2 out of 5
following a purchase from 10/11/2023
It says 24h delivery I think and it arrived 4 days later 🤔. Thank you
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Jacqueline A.
Rating: 2 out of 5
following a purchase from 19/09/2023
I was thinking of buying a fennel infusion that I had already tasted many times and named Voie lactée And I received an infusion named bio lactée that has absolutely not the same taste nor the same aroma, nor the same digestive qualities Disappointed
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Response from UNAMITEA
Dear Madam,
We have been marketing the infusion La Bio Lactée with this composition for many years (2011). It contains Fennel* as well as Lemon Balm*, Anise*, natural Mango and Peach aromas, produced in Organic Agriculture. The digestive qualities of this composition are much appreciated by our customers. This same version was sold in Ixelles and then in Uccle.
Hoping to have answered your questions
Best regards
Jean Benoît for UNAMI
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VERONIQUE D.
Rating: 3 out of 5
following a purchase from 28/06/2023
When you don't know the names of the products, it's hard to find your way around.
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C A.
Rating: 3 out of 5
following a purchase from 27/06/2023
Delivery times and product quality were perfect BUT I ordered a 30gr infusion from Butterfly, on the photo there was a box which interested me but which was not sent. After a telephone conversation, I was told that it was only sent with 60g orders, which did not match the photo of my order. For me, this is misleading advertising. I hope to receive this box, in which case I'll change my mind.
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Florence A.
Rating: 3 out of 5
following a purchase from 20/05/2023
I would like to know why my orders, which used to be delivered free of charge to my home, are now delivered to a relay point.
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Vincent V.
Rating: 2 out of 5
following a purchase from 27/04/2023
usually very satisfied, on this order several elements to improve.
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Sabine H.
Rating: 3 out of 5
following a purchase from 28/04/2023
I'd like the ingredients of flavored teas to appear without having to click on ingredients.
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Christopher G.
Rating: 3 out of 5
following a purchase from 21/04/2023
Annoying delivery problem: last-minute change of drop-off location.
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François R.
Rating: 3 out of 5
following a purchase from 22/03/2023
Shipping billing bug
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Aurore C.
Rating: 2 out of 5
following a purchase from 10/01/2023
Order shipped quickly but email announcing that order has arrived sent to another email address! I don't understand because I have placed several orders and there has never been any problem.
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Daniel S.
Rating: 3 out of 5
following a purchase from 06/01/2023
Always quality teas. Please note that two bags were missing from my last order.
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Pascal F.
Rating: 3 out of 5
following a purchase from 14/10/2022
Error in a tea ordered but not delivered. Immediate rectification without any discussion after reporting it. Very professional. Thank you
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lionel D.
Rating: 3 out of 5
following a purchase from 23/09/2022
ok for delivery but the 2 teas are insipid, lacking taste.
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Pascal F.
Rating: 3 out of 5
following a purchase from 26/09/2022
Very good except for the cocoa rooibos without the box, the others being presented in bulk?
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Gérard D.
Rating: 3 out of 5
following a purchase from 04/09/2022
your delivery by colissimo is not great. i finally had to go to the post office to pick up the parcel.
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BEATRICE S.
Rating: 3 out of 5
following a purchase from 27/06/2022
I'm disappointed by one of the 2 teas, which has no scent and a bland taste. Himalayan Emerald Green. Is it really the new harvest?
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Estelle B.
Rating: 3 out of 5
following a purchase from 14/05/2022
Fast delivery, with two samples that were very good (the sample of "Black Silk" tea from Thailand was delicious) and a nice message.
But the description of some teas should be reviewed, and I was very disappointed by the quality/price ratio of some products, especially the Darjeeling.
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Marie D.
Rating: 3 out of 5
following a purchase from 15/05/2022
Navigation is not very fluid, and the description of the tea in the mouth is often too succinct.
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BRICE D.
Rating: 3 out of 5
following a purchase from 04/04/2022
We still need to solve the problem of historical data. Also, not all organic teas are available in the Organic selection.
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Didier S.
Rating: 2 out of 5
following a purchase from 08/04/2022
There's no way to find the product by name.
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Response from UNAMITEA
Hello, we've changed our website to serve you better. We're sorry if you didn't find the search bar symbolized by a magnifying glass on the top right-hand corner of the home page. This function allows you to search for a specific product name, e.g. "Long Jing", as well as a keyword, "ginger", all products containing ginger will be displayed. We hope your next search will be a success. Kind regards UNAMI Customer Service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/02/2022
My payment failed and my shopping cart emptied immediately. I'm sorry that you can only pay with a credit card or a PayPal account. I have neither.
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Response from UNAMITEA
Dear Madam, You can also pay by cheque or bank transfer. All these options are available when you select payment. When payments fail online, simply call us or send us a message and we'll find a solution to satisfy you. Many of our customers pay by bank transfer. Yours sincerely .
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/02/2022
Payment problem / basket disappeared / order restarted 3 times / 1 hour of trouble I had already given up in December.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2022
It would be nice to have the "composition" of the scented teas offered" I had trouble finding the teas I usually order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2022
On their website they talk about loyalty points...but I haven't seen any!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/12/2021
Searching for the various teas is not always easy: the descriptions and search filters aren't very clear and quickly accessible. What's more, it's impossible to find me in the customer list (even though I'm a customer and have placed several orders). I had to recreate my account. What a mystery!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
It's not always easy to find exactly what you want on the site, but you end up with a little perseverance! On the other hand, I'm sending a message to ask for details about the first flush tea I ordered and I'm waiting for your reply. Thank you. Crdt
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