Customer reviews of UNAMITEA

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 2 164 published reviews
5 1 968 91% 4 135 6% 3 41 2% 2 13 1% 1 7 0%

Summary of reviews

The store consistently delivers a reliable, speedy experience with fast shipping, careful packaging, and on-time delivery, including convenient online ordering and prompt receipt of orders. Customers highlight a strong product lineup with high-quality, well-preserved teas and interesting samples that enable discovery of new varieties. Service and reliability stand out as impeccable, with long-time satisfaction, attentive packaging notes, and a responsive, friendly approach. The overall experience combines ease of ordering, thorough packaging, and continuous satisfaction across repeated purchases.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
Ergonomic
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
No missing items, a personalized note and samples, all delivered very quickly (less than 72 hours). Great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
it was very easy to find what I wanted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Clear and pleasant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2020
Perfect packaging and perfect delivery time (despite the situation).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
Always satisfied with the quality of the products and the speed of delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Very Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Very fast, nothing to say!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
Perfect, I've been a customer for years, quality, never disappointed, I recommend it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
I already knew the products and was satisfied. In these times of confinement the site is easy to access, easy navigation and fast delivery in these difficult times and little more 2 samples in the package!, I recommend the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
An extraordinary boutique, super fast and very careful shipping, extraordinary products! I highly recommend: a small boutique in the heart of Lille, which delivers faster and more carefully than many of the big names selling tea. Thank you so much, it's a pleasure to receive such a lovely parcel!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Received an E mail as soon as the product was available. Order placed and products received quickly with 2 small gifts as a bonus (samples of 2 herbal teas). Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
I recommend it. It's perfect and the samples are a great idea.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2020
First order placed on this site, everything is very clear, the follow-up perfect and the delivery was fast, the gift wrapping and the personalized note are a nice plus. Thank you to the whole team for their responsiveness in this period of confinement! My grandson, a student, loves mate for revision!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
Very attentive customer service, fast delivery, excellent teas, Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Very good, but very surprised to see the high price of many of your teas!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
Very good products. Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2020
Great responsiveness in these difficult times. I won't give them a 5, because even though they were good, I wasn't entirely won over by the teas, which I found better elsewhere.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2020
Rich in choice and information.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2020
I'm a big fan of the store. High-quality products. Great professionalism, a warm welcome and very professional service. It's always a pleasure to come and have a cup of tea on the premises, or to buy loose products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Fast and careful order processing!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
everything was clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
easy and clear navigation, very fast shipping with a nice little greeting card :-)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
Fast order, nothing to complain about, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Very good. Very nicely packaged and personalized order. We appreciate it :-))
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Perfect handling of my order. Nothing to complain about, and I recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
Perfect, fast, excellent quality tea. Delicate attention with free samples. I'd recommend it!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
I'm finding my way around, but there are still bits of text in another language.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
I've been a Unami customer for many years, and I've appreciated being able to order online on this occasion. But I would prefer to visit the store, and have a cup of tea there on occasion. That's not up to them or me.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
The best tea store in my opinion. Great choice of high quality teas from Japan. They also have a great selection of organic teas. Highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2020
Order received quickly despite the current climate. 2 samples received in addition to the order. Satisfied with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2020
Very good, fast, efficient and a little note with samples!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2020
Navigation is slow because of the beautiful images and especially in these times of Internet saturation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
order received very quickly! thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
Perfect and delicious!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2020
Lille's only authentic tea house, which still excels in advice, service and product quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
RAD. Clear site, secure payment, fast delivery, well packaged and interesting samples. Perhaps an archive of customer purchases (store and website) would be useful to set up. This would allow the customer to keep a history of what they've previously bought, and would allow UNAMI to offer samples of teas that the customer hasn't even heard of yet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
Friendly team who give very good advice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
The products are well packaged. On the other hand, shipping costs are really expensive...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
Super fast delivery
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