Orders from UNAMITEA are consistently received quickly and conform precisely to what was expected, with many noting the fast shipping and careful packaging that includes thoughtful touches like free samples. The quality of the teas is frequently highlighted, with customers expressing satisfaction over a wide variety of options including organic selections and specific favorites such as flower foam and Morning Sun green tea. The customer service is described as professional and responsive, with instances where replacements for damaged items were sent promptly.
Thank you for taking the time to leave a review. Your satisfaction is essential to us and we are delighted that you had a positive experience. If you have any comments or suggestions, please feel free to contact us privately, we will be happy to discuss with you.
Best regards,
The UNAMITEA team
K
KLUFTS C.
Rating: 4 out of 5
following a purchase from 29/05/2026
perfect quality tea
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Response from UNAMITEA
Hello,
We warmly thank you for your review and are delighted to learn that you are satisfied with the quality of our tea. Your feedback is valuable and encourages us to continue offering you the best.
Sincerely,
The UNAMITEA team
A
Alexandre M.
Rating: 4 out of 5
following a purchase from 03/05/2026
Minimum delivery fee a bit high, but good quality products.
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Response from UNAMITEA
Dear Alexandre,
We sincerely thank you for your review and your rating of 4 out of 5. We are delighted to hear that you are satisfied with the quality of our products. Regarding the minimum fee for free delivery, we take your comments into account but we do pay shipping fees to Colissimo and our fragile economic balance as a small independent business does not allow us a lower threshold. Please feel free to share your suggestions with us. We look forward to seeing you again at UNAMITEA!
Best regards,
The UNAMITEA team
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Michèle T.
Rating: 4 out of 5
following a purchase from 16/04/2026
Well-packaged parcel, high-quality teas: very satisfied.
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Response from UNAMITEA
Dear Michèle,
We warmly thank you for your positive review regarding UNAMITEA. We are delighted that you appreciated the quality of our teas and the packaging of your parcels. Your satisfaction is our priority and we hope to see you again soon on our site.
V
Véronique F.
Rating: 4 out of 5
following a purchase from 09/04/2026
The teas are very good, the company is very serious, the package was perfect.
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Response from UNAMITEA
Hello Véronique,
We sincerely thank you for your positive review and your rating of 4/5. We are delighted to hear that you enjoyed the teas and appreciated the quality of our service. Your satisfaction is our priority, and we hope to see you soon at UNAMITEA. Please feel free to share your suggestions to achieve the perfect score!
Best regards,
The UNAMITEA team
E
Elie H.
Rating: 4 out of 5
following a purchase from 07/04/2026
Wide range of teas, order delivered quickly.
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Response from UNAMITEA
Hello Elie,
Thank you very much for your positive feedback on UNAMITEA! We are delighted to learn that you appreciate our wide range of teas and the speed of our delivery service. Your satisfaction is our priority and your feedback motivates us to continue improving our services. Do not hesitate to reach out to us for your next orders!
Best regards,
The UNAMITEA team
J
jannick R.
Rating: 4 out of 5
following a purchase from 27/01/2026
fast delivery very appreciated tea
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Response from UNAMITEA
Hello Jannick,
Thank you very much for your positive review! We are delighted to learn that you appreciated the speed of the delivery and our selection of teas. Your satisfaction is our priority, and we hope to serve you again very soon.
Sincerely,
The UNAMITEA team
K
KLUFTS C.
Rating: 4 out of 5
following a purchase from 05/01/2026
beautiful quality teas great discovery
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Response from UNAMITEA
Hello KLUFTS,
We sincerely thank you for your positive feedback on our UNAMITEA site. We are delighted that you discovered our quality teas and that you enjoyed them. Your satisfaction is our priority, and we hope to welcome you again soon for more great discoveries.
Best regards,
The UNAMITEA team
D
Dubuffet M.
Rating: 4 out of 5
following a purchase from 05/01/2026
very good
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Hervé C.
Rating: 4 out of 5
following a purchase from 17/12/2025
Package perfectly in accordance with my order and carefully wrapped. The package got lost for 2-3 days before reappearing, but that seems to be in Colissimo's court...
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Response from UNAMITEA
Hello Herv e9,
Thank you for your positive feedback and for taking the time to share your experience with UNAMITEA. We are delighted to hear that your package was in accordance with your order and properly packaged. We understand the inconveniences caused by the delivery delay due to Colissimo (cyber attack) and we are doing our best to work with our partners to minimize this kind of situation. We hope to see you again soon on our site.
Best regards,
The UNAMITEA team
A
Agnès D.
Rating: 2 out of 5
following a purchase from 06/11/2025
Very average. Except for the mate which is packaged in Argentina. Sorry, I will not recommend it anymore.
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S. D.
Rating: 1 out of 5
following a purchase from 10/10/2025
Mediocre
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patrice A.
Rating: 4 out of 5
following a purchase from 13/10/2025
Large selection and quality always at the rendezvous
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Response from UNAMITEA
Hello Patrice,
We sincerely thank you for your positive review and your rating of 4/5. We are delighted to learn that our wide selection and the quality of our products meet your expectations. Your satisfaction is our priority, and we hope to see you again soon on UNAMITEA. Please do not hesitate to contact us if you have any questions or suggestions.
Best regards,
The UNAMITEA team
J
Joël C.
Rating: 4 out of 5
following a purchase from 27/08/2025
Shipping as per order. 2 Remarks: 1/ Very expensive home delivery 2/ Too many emails sent during shipping
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BELLOMO J.
Rating: 4 out of 5
following a purchase from 05/08/2025
Perfect
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Response from UNAMITEA
Hello Joseph,
Thank you very much for your positive feedback and your rating of 4/5! We are delighted that you enjoyed your experience at UNAMITEA. Your satisfaction is our priority, and we hope to see you again soon!
Best regards,
The UNAMITEA team
F
françois C.
Rating: 4 out of 5
following a purchase from 26/03/2025
Complete package with a courtesy note. Fast service but it's not essential. Efficient site except for the discount points; activation lacking clarity and efficiency (hence one star less). In case of necessity, the contact is human and effective (to be kept absolutely).
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Response from UNAMITEA
Dear François,
We sincerely thank you for your feedback and are delighted to learn that you appreciated the quality of our service as well as the care taken with your package. We take note of your comments regarding the loyalty points, which, as a reminder, are activated upon delivery of your order and can be used with each order or 'saved' at your discretion. We will work on improving this feature, and if you have any suggestions, please feel free to write to us. Your satisfaction is our priority, and we remain at your disposal for any questions or additional needs.
The UNAMI team
G
Gael Claire R.
Rating: 4 out of 5
following a purchase from 05/06/2025
Ok
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Response from UNAMITEA
Hello Gael Claire,
Thank you very much for your review and your rating of 4/5! We are delighted to know that your experience with UNAMITEA was positive. Please feel free to share your suggestions to further improve our service. See you soon!
Best regards,
The UNAMITEA team
J
Jean-Marie M.
Rating: 4 out of 5
following a purchase from 31/05/2025
Fast delivery as ordered.
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Response from UNAMITEA
Hello Jean-Marie,
We sincerely thank you for your positive review and for the rating of 4/5. We are delighted to learn that you were satisfied with the speed of delivery and the compliance of your order. We always strive to provide our customers with an optimal experience, and your feedback encourages us to continue in this direction. Please feel free to reach out to us for your future orders.
Best regards,
The UNAMITEA team
D
Dorothée D.
Rating: 4 out of 5
following a purchase from 29/12/2024
Ordered quickly and well packaged with two samples which were much appreciated. Thank you
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Response from UNAMITEA
Thank you for your positive review of our UNAMITEA website. We are delighted that your order was fast and well packaged, and that the samples were appreciated. Thank you for your confidence and see you soon!
Happy New Year 2025 UNAMI team
J
Josef G.
Rating: 4 out of 5
following a purchase from 25/11/2024
Very good service but unfortunately one of the three cups has cracks. This is a production problem, not a problem for the seller, as it can only be seen in use!
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Response from UNAMITEA
Thank you for your positive feedback on our UNAMITEA service. We are sorry to hear that one of your cups has cracks, this must be a production problem. We will do our best to resolve this issue and ensure better quality in the future. We appreciate your understanding and trust in us. Thank you again for your feedback and support. We look forward to seeing you again on our site. Sincerely, the UNAMITEA team.
M
Madeleine F.
Rating: 4 out of 5
following a purchase from 21/10/2024
Impeccable service for Unamitea, but the depot is not up to scratch: a rather gloomy store and an unfriendly reception.
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Response from UNAMITEA
Thank you for your feedback, Madeleine. We are taking into account your remark about the drop-off point, we have just changed carrier and hope it will go better in the future. We're glad you enjoyed our service. Thank you again for your trust and your opinion. The UNAMI team
D
Denis B.
Rating: 4 out of 5
following a purchase from 11/10/2024
very fast delivery even if a little expensive for Belgium and very good products
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Response from UNAMITEA
Thank you very much for your positive review, Denis. We are delighted that you appreciated our fast delivery service and our quality products. We take note of your comment about delivery costs for Belgium and will do our best to find solutions to make our prices more affordable. As a reminder, postage and packing is €69 for Belgium. See you soon on UNAMITEA!
T
Thierry B.
Rating: 2 out of 5
following a purchase from 28/06/2024
I have been ordering from unamitea for two years. Normally, everything is perfect. However, I am very disappointed with my current order. The contents of one bag are not what I ordered. I know the tastes of the Japanese teas I order, and one of them was the wrong one. At 13 euros per 50g, I'm very disappointed.
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Tim D.
Rating: 2 out of 5
following a purchase from 14/06/2024
The website is not up to date, which means my order was not in stock. Big thank you though to the employees who called me to try and find an alternative.
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chetananand M.
Rating: 2 out of 5
following a purchase from 17/06/2024
hello, i'm disappointed with the sensha shizuoka tea i bought. Having tasted sensha tea in japan in shizuoka, apart from the color, i didn't appreciate the smell or the taste. it basically tasted like plain tea. Whereas sensha tea from shizuoka has a strong smell in the bag, and a very distinctive iodized taste... Maybe I'm too demanding, but I bought this tea thinking I'd find the tea I brought from Japan...and unfortunately I was disappointed.
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Christopher G.
Rating: 4 out of 5
following a purchase from 06/06/2024
Excellent choice of teas.
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Response from UNAMITEA
Thank you very much for your positive review! We are delighted that you enjoy our selection of teas at UNAMITEA. We work hard to offer our customers a premium experience with our teas. Thank you again for your support and trust!
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Gabriel C.
Rating: 4 out of 5
following a purchase from 15/05/2024
Parcel arrived compressed, fortunately the bags are fine. Chronofresh/DPD really don't care about parcels.
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Response from UNAMITEA
Hello Gabriel, thank you for your feedback on our UNAMITEA website. We are sorry for the problem with the delivery of your parcel. We will pass on the information to our carrier so that this does not happen again in the future, but unfortunately we do not have much choice of carrier or recourse on the attention paid to the quality of transport. We are happy to know that the bags are intact and hope that you will be able to enjoy our teas. We look forward to seeing you soon on our website. The UNAMITEA team.
C
Celine L.
Rating: 1 out of 5
following a purchase from 15/05/2024
I placed my order on 16/05, we are on 26 and I still do not know where it is, so I am not satisfied with my order.
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Florence A.
Rating: 4 out of 5
following a purchase from 15/04/2024
Disappointed by Shimada smoky tea
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Response from UNAMITEA
I'm sorry you were disappointed by our Shimada smoky tea.
It is much less pronounced than the classic "Lapsang", so perhaps that's what surprised you. Thank you for your feedback. The UNAMI team
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THIERRY T.
Rating: 4 out of 5
following a purchase from 30/03/2024
ok
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Response from UNAMITEA
Thank you for your positive review of our UNAMITEA website. We are delighted that you enjoyed your experience with us. We look forward to seeing you again soon!
C
Claudia B.
Rating: 4 out of 5
following a purchase from 15/02/2024
Thanks for the samples, but I didn't see how to enter my loyalty card.
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Response from UNAMITEA
Thank you for your positive feedback, Claudia. We're delighted you like the samples. The Joyn loyalty card can only be used in store. To use your loyalty card online, please go to the "My account" tab and follow the instructions or contact us on +33(0) 328524370. We hope to see you soon on our site. The UNAMI team
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isabelle Z.
Rating: 4 out of 5
following a purchase from 09/02/2024
Order received very quickly
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Response from UNAMITEA
Thank you for your positive feedback Isabelle! We are delighted that your order arrived quickly. We always do our best to satisfy our customers. Don't hesitate to come back to us if you need new products. We thank you for your confidence. The UNAMI team
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Bertrand L.
Rating: 1 out of 5
following a purchase from 20/12/2023
I still haven't received my order 😔
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JOE C.
Rating: 4 out of 5
following a purchase from 16/12/2023
no comment
C
Cecile D.
Rating: 4 out of 5
following a purchase from 16/11/2023
Well packaged and "fresh", just a little slow to arrive in Belgium.
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Response from UNAMITEA
Thank you Cécile for your feedback. We are sorry that the delivery took so long. We will do our best to improve delivery times by shipping as quickly as possible, but we do not control carrier lead times. The UNAMI team
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Dieter B.
Rating: 2 out of 5
following a purchase from 19/11/2023
One of two products arrived almost in powder form while this is not OK for this type of tea (Japanese green Shenza). The product is too expensive for this to be acceptable.
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Fabienne F.
Rating: 4 out of 5
following a purchase from 15/11/2023
Order and respect product
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Response from UNAMITEA
Thank you very much Fabienne for your positive review! We appreciate your feedback and are glad that everything worked out to your satisfaction!
The UNAMI team
M
marion S.
Rating: 2 out of 5
following a purchase from 10/11/2023
It says 24h delivery I think and it arrived 4 days later 🤔. Thank you
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Mélina B.
Rating: 4 out of 5
following a purchase from 09/11/2023
Very good buy
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Response from UNAMITEA
Thank you Melina for taking the time to review our UNAMITEA website. We are delighted that you enjoyed your purchase from us. We will always strive to provide you with quality service.
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NICOLE K.
Rating: 4 out of 5
following a purchase from 03/10/2023
Good tea, fast delivery, much appreciated. I only asked not to put sugar hearts in the "tea for you".
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Response from UNAMITEA
Thank you very much for your feedback, Nicole. We strive to offer you a quality service and we will take into account your suggestion regarding the "Tea for You" but its recipe contains it and we cannot change it. We hope to offer you an even better experience the next time you visit UNAMITEA.
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