Customer reviews of UNAMITEA

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 2 152 published reviews
5 1 956 91% 4 135 6% 3 41 2% 2 13 1% 1 7 0%

Summary of reviews

Orders from UNAMITEA are consistently received quickly and conform precisely to what was expected, with many noting the fast shipping and careful packaging that includes thoughtful touches like free samples. The quality of the teas is frequently highlighted, with customers expressing satisfaction over a wide variety of options including organic selections and specific favorites such as flower foam and Morning Sun green tea. The customer service is described as professional and responsive, with instances where replacements for damaged items were sent promptly.

Reviews 1, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/02/2022
Fast delivery. As ordered.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/02/2022
Very efficient and good products ..thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/02/2022
It's perfect!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/03/2022
The selection of teas on the site is not optimal, and it takes a little experience to define the selection criteria.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/02/2022
Fast service, neat packaging as usual. Thank you very much
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/02/2022
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/02/2022
A wide variety of Japanese teas to my taste.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/02/2022
Glad to be able to have my favourite infusion delivered to me without having to travel to Lille. Order dispatched very quickly, and so far with a nice little note inside. 5 stars deserved
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/02/2022
fast, efficient service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/02/2022
Thanks a lot!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/02/2022
I'm very satisfied with the clarity of the site, the speed of delivery, the care taken with packing, and the thoughtfulness of the tea samples and thank-you card. Perfect, I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/02/2022
Very nice site with plenty of choice. Very quick return email to confirm order. Delivery respected with impeccable follow-up. I recommend your "house" to all my friends.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/02/2022
Impeccable products and service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/02/2022
speed and efficiency:; very good service; attentive staff; beautiful presentation of products.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/02/2022
Perfect procedure
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/02/2022
A huge selection! Great flavors! Everything is perfect, even the little touches in each package I order! Unami Tea is our home. We love them. Small B-mol. Orders are no longer accessible via cell phone, so you need to have your pc with you for each order. But that doesn't detract from the quality of the products received.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/02/2022
well organized site, with precise descriptions of the composition of the teas; fast delivery and teas that are always delicious!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/02/2022
My payment failed and my shopping cart emptied immediately. I'm sorry that you can only pay with a credit card or a PayPal account. I have neither.
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Response from UNAMITEA
Dear Madam, You can also pay by cheque or bank transfer. All these options are available when you select payment. When payments fail online, simply call us or send us a message and we'll find a solution to satisfy you. Many of our customers pay by bank transfer. Yours sincerely .
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/02/2022
Fast order picking
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/02/2022
Very fast delivery and high quality products. Bravo
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/02/2022
I had a lot of trouble choosing the delivery method.
at first, home delivery was impossible.
same for delivery to a relay point, some places appeared and disappeared at the time of validation.
then it cleared up. have a nice day!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/02/2022
speed and efficiency!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/02/2022
Very satisfied
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/02/2022
Impeccable service, and very good quality teas, as always!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/02/2022
Very clear. Fast order and delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/02/2022
After some problems with the site, I was able to place my order 48 hours later.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/02/2022
Super quality as usual
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/01/2022
The service is always impeccable and ultra-fast, the packaging is neat and secure, and it's always a pleasure to receive 1 or 2 samples for tasting, which gives you ideas for your next order :-)
On the other hand, isn't it possible to reduce the number of emails we receive: between payment confirmations, order confirmations, shipping progress, carrier shipments and satisfaction surveys, it takes up a lot of space in the mailbox. Wouldn't it be possible to receive a single e-mail with an order tracking link that would bring all the information together? Thank you.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/02/2022
The team is always very responsive and attentive
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/02/2022
Très très bien
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/02/2022
Easy to go from one taste to another
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/01/2022
Everything perfect! Delivered in 2 business days! With personalized note! Fabulous!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/01/2022
in every respect fast and neat
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/01/2022
Always so easy to use, the team is super reactive, for a fast delivery. They are extremely efficient... Thank you!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/01/2022
Telephone reception, delivery, quality of teas: everything is perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/01/2022
Very good, from the site to the delivery and especially the products on offer: BRAVO!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/01/2022
Perfect .fast delivery .compliant products!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/01/2022
Excellent quality teas and ultra-fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/01/2022
The site has been groomed, and I like the presentation and the photos, which are very beautiful. As for the order, it's perfect as usual: nothing to say, the order is quickly confirmed, and the dispatch and reception are fast and careful. Thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/01/2022
satisfied
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