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A
Rating: 2 out of 5
Very average. Except for the mate which is packaged in Argentina. Sorry, I will not recommend it anymore.
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Customer reviews of UNAMITEA
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 152 published reviews
Summary of reviews
Orders from UNAMITEA are consistently received quickly and conform precisely to what was expected, with many noting the fast shipping and careful packaging that includes thoughtful touches like free samples. The quality of the teas is frequently highlighted, with customers expressing satisfaction over a wide variety of options including organic selections and specific favorites such as flower foam and Morning Sun green tea. The customer service is described as professional and responsive, with instances where replacements for damaged items were sent promptly.
2 star reviews
Reset filtersT
Rating: 2 out of 5
I have been ordering from unamitea for two years. Normally, everything is perfect. However, I am very disappointed with my current order. The contents of one bag are not what I ordered. I know the tastes of the Japanese teas I order, and one of them was the wrong one. At 13 euros per 50g, I'm very disappointed.
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T
Rating: 2 out of 5
The website is not up to date, which means my order was not in stock. Big thank you though to the employees who called me to try and find an alternative.
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C
Rating: 2 out of 5
hello, i'm disappointed with the sensha shizuoka tea i bought. Having tasted sensha tea in japan in shizuoka, apart from the color, i didn't appreciate the smell or the taste. it basically tasted like plain tea. Whereas sensha tea from shizuoka has a strong smell in the bag, and a very distinctive iodized taste... Maybe I'm too demanding, but I bought this tea thinking I'd find the tea I brought from Japan...and unfortunately I was disappointed.
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D
Rating: 2 out of 5
One of two products arrived almost in powder form while this is not OK for this type of tea (Japanese green Shenza). The product is too expensive for this to be acceptable.
M
Rating: 2 out of 5
It says 24h delivery I think and it arrived 4 days later 🤔. Thank you
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J
Rating: 2 out of 5
I was thinking of buying a fennel infusion that I had already tasted many times and named Voie lactée And I received an infusion named bio lactée that has absolutely not the same taste nor the same aroma, nor the same digestive qualities Disappointed
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Response from UNAMITEA
Dear Madam,
We have been marketing the infusion La Bio Lactée with this composition for many years (2011). It contains Fennel* as well as Lemon Balm*, Anise*, natural Mango and Peach aromas, produced in Organic Agriculture. The digestive qualities of this composition are much appreciated by our customers. This same version was sold in Ixelles and then in Uccle.
Hoping to have answered your questions
Best regards
Jean Benoît for UNAMI
We have been marketing the infusion La Bio Lactée with this composition for many years (2011). It contains Fennel* as well as Lemon Balm*, Anise*, natural Mango and Peach aromas, produced in Organic Agriculture. The digestive qualities of this composition are much appreciated by our customers. This same version was sold in Ixelles and then in Uccle.
Hoping to have answered your questions
Best regards
Jean Benoît for UNAMI
V
Rating: 2 out of 5
usually very satisfied, on this order several elements to improve.
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A
Rating: 2 out of 5
Order shipped quickly but email announcing that order has arrived sent to another email address! I don't understand because I have placed several orders and there has never been any problem.
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D
Rating: 2 out of 5
There's no way to find the product by name.
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Response from UNAMITEA
Hello, we've changed our website to serve you better. We're sorry if you didn't find the search bar symbolized by a magnifying glass on the top right-hand corner of the home page. This function allows you to search for a specific product name, e.g. "Long Jing", as well as a keyword, "ginger", all products containing ginger will be displayed. We hope your next search will be a success. Kind regards UNAMI Customer Service
A
Rating: 2 out of 5
Order not collected in time tea sommelier not pleasant to the device when I called and blaming everything on the customer, in short as great the first time as here I would not order from you,
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Response from UNAMITEA
Dear Sir, You have been informed by telephone of the longer delay in processing your order due to a current restocking. You agreed to wait for shipment on Thursday. The parcel was received by the postal service on Friday and delivered on Monday, as explained to you on the phone when you called. While we are fully responsible for our selection, the quality of our products and our ability to advise our customers, we cannot control postal delays, which can sometimes be longer. Our tea sommelier explained this to you in a factual manner and apologized for the longer delay. If this does not satisfy you, we apologize. You are of course free to source your tea wherever you wish.
A
Rating: 2 out of 5
Disappointed by the cui ya and mate see details below
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A
Rating: 2 out of 5
They made a mistake in the order. I'm asked to come to the store to make an exchange. That's fine, but I don't really have time to or my online order. Not happy with the after-sales service.
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Response from UNAMITEA
Following the preparation error, we sent back the missing product and offered the product sent in error. Preparation errors do happen, and we try to respond satisfactorily for the customer as quickly as possible.