Customer reviews of UNAMITEA

9,7 /10

Based on 2 152 published reviews

5 1 956 91% 4 135 6% 3 41 2% 2 13 1% 1 7 0%

Summary of reviews

Orders from UNAMITEA are consistently received quickly and conform precisely to what was expected, with many noting the fast shipping and careful packaging that includes thoughtful touches like free samples. The quality of the teas is frequently highlighted, with customers expressing satisfaction over a wide variety of options including organic selections and specific favorites such as flower foam and Morning Sun green tea. The customer service is described as professional and responsive, with instances where replacements for damaged items were sent promptly.

Reviews 2, 3, 4 and 5 stars

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Acheteur vérifié

Published on 01/10/2021 à 17h38 following a purchase from 09/09/2021

Fast delivery and undamaged package

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Acheteur vérifié

Published on 26/09/2021 à 17h19 following a purchase from 11/09/2021

I was very satisfied with my order, ultra fast shipping, small gift as well, well packaged, nothing to complain about.

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Acheteur vérifié

Published on 26/09/2021 à 04h15 following a purchase from 10/09/2021

Nickel

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Acheteur vérifié

Published on 25/09/2021 à 09h26 following a purchase from 11/09/2021

It turned out to be impossible to order 600gr of tea, too bad. I had to place two orders, one for 500g and one for 100g, which complicated the delivery (I got the brushes tangled) and half the order, which I wanted to send to my daughter in Paris, was waiting for me at the Lille store.

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Acheteur vérifié

Published on 19/09/2021 à 19h26 following a purchase from 08/09/2021

No particular problem

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Acheteur vérifié

Published on 19/09/2021 à 16h57 following a purchase from 13/09/2021

PERFECT, as usual.

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Acheteur vérifié

Published on 13/09/2021 à 17h24 following a purchase from 31/08/2021

Order not collected in time tea sommelier not pleasant to the device when I called and blaming everything on the customer, in short as great the first time as here I would not order from you,

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Response from UNAMITEA Published on 13/09/2021

Dear Sir, You have been informed by telephone of the longer delay in processing your order due to a current restocking. You agreed to wait for shipment on Thursday. The parcel was received by the postal service on Friday and delivered on Monday, as explained to you on the phone when you called. While we are fully responsible for our selection, the quality of our products and our ability to advise our customers, we cannot control postal delays, which can sometimes be longer. Our tea sommelier explained this to you in a factual manner and apologized for the longer delay. If this does not satisfy you, we apologize. You are of course free to source your tea wherever you wish.

Acheteur vérifié

Published on 12/09/2021 à 16h36 following a purchase from 06/09/2021

Superb boutique, I've been a customer for over 20 years I think, passionate independents who fetch their producers locally and select superb teas from all over the world. Organic selection too. Great tea accessories too! And a tasting room. I recommend these retailers to others whenever I can.

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Acheteur vérifié

Published on 12/09/2021 à 13h24 following a purchase from 06/09/2021

Site very easy and order also, too bad there was no more butterfly I should recommend (with pleasure)

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Acheteur vérifié

Published on 09/09/2021 à 15h34 following a purchase from 28/08/2021

Just a small delivery problem because I live in Paris on avenue de Saint Ouen and the label was made on avenue de la Porte de Saint Ouen. So I received an aooel from the collissiom delivery man who wasn't very nice!!! and I got my package 1 day late. A little advice to people who prepare orders: be careful with addresses. I had no problem with my first order.

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Acheteur vérifié

Published on 08/09/2021 à 10h18 following a purchase from 27/08/2021

Quality and speed ........... I recommend it!

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Acheteur vérifié

Published on 07/09/2021 à 18h32 following a purchase from 30/08/2021

everything was perfect as usual

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Acheteur vérifié

Published on 07/09/2021 à 08h16 following a purchase from 09/08/2021

very well

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Acheteur vérifié

Published on 06/09/2021 à 22h12 following a purchase from 09/08/2021

Great experience with Unami (=

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Acheteur vérifié

Published on 05/09/2021 à 17h33 following a purchase from 27/08/2021

I was used to the store when I lived in Lille, and now I'm used to the site, which is very practical and functional. Fast delivery and very well packaged. Very nice that there are always two-three samples. I only regret that there are no remote loyalty points.

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Acheteur vérifié

Published on 31/08/2021 à 20h20 following a purchase from 24/08/2021

I prefer to buy in store to see and smell the tea but on the website it's easy to order. P

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Acheteur vérifié

Published on 31/08/2021 à 18h15 following a purchase from 22/08/2021

RAS very good site

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Acheteur vérifié

Published on 31/08/2021 à 18h01 following a purchase from 21/08/2021

Deadlines, delivery, everything was perfect and very quick to offer a gift in Lyon.

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Acheteur vérifié

Published on 31/08/2021 à 17h37 following a purchase from 17/08/2021

Large selection of teas and infusions

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Acheteur vérifié

Published on 29/08/2021 à 16h53 following a purchase from 24/08/2021

no thanks

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Acheteur vérifié

Published on 17/08/2021 à 03h49 following a purchase from 29/07/2021

Fast order processing! With samples too! A friend recommended UNAMI to me and I don't regret it! The teas are great, I'll definitely recommend them!

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Acheteur vérifié

Published on 17/08/2021 à 02h07 following a purchase from 28/07/2021

As always, impeccable product quality and prompt delivery. I've been buying from this establishment for over ten years now, and the quality of the tea helps me with my health problems! Best regards Alain DRONEAUD.

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Acheteur vérifié

Published on 13/08/2021 à 16h16 following a purchase from 03/08/2021

Easy to use site - product well presented with all necessary information - easy ordering - impeccable delivery on time. Excellent teas.

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Acheteur vérifié

Published on 13/08/2021 à 14h15 following a purchase from 31/07/2021

Quality herbal teas. Fast, careful delivery.

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Acheteur vérifié

Published on 11/08/2021 à 20h06 following a purchase from 04/08/2021

Everything is perfect, following the order... the follow-up and the arrival of the parcel. Bravo Unami

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Acheteur vérifié

Published on 11/08/2021 à 16h28 following a purchase from 30/07/2021

I order regularly from Unami, never any problems: choice, quality, fast and careful delivery. I've always been very happy with my orders.

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Acheteur vérifié

Published on 06/08/2021 à 09h10 following a purchase from 27/07/2021

Always a warm welcome And absolute confidence in this store, which offers quality tea and services with humanity and kindness. Thank you 🤩

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Acheteur vérifié

Published on 04/08/2021 à 16h35 following a purchase from 29/07/2021

Too bad you can't pay withbancontact

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Acheteur vérifié

Published on 03/08/2021 à 19h07 following a purchase from 28/07/2021

Nothing to complain about as usual - fast service and quality teas. Thanks for the delicious samples :)

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Acheteur vérifié

Published on 03/08/2021 à 14h05 following a purchase from 27/07/2021

Always perfect as usual

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Acheteur vérifié

Published on 02/08/2021 à 15h18 following a purchase from 22/07/2021

Perfect as usual

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Acheteur vérifié

Published on 31/07/2021 à 18h45 following a purchase from 08/07/2021

Fast and accurate delivery. Nice range and correct price. Excellent brand, the quality and diversity is remarkable. If you're looking for high-end products, you'll find them, and if you're looking for everyday products, you'll find them too.

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Acheteur vérifié

Published on 26/07/2021 à 00h55 following a purchase from 13/07/2021

The site is clear, regularly updated and pleasant to visit.

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Acheteur vérifié

Published on 22/07/2021 à 18h02 following a purchase from 13/07/2021

Everything is top-notch (assortment, service, quality).

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Acheteur vérifié

Published on 22/07/2021 à 15h56 following a purchase from 15/07/2021

As usual, I have nothing to complain about and, above all, I was taken care of quickly and efficiently. I know all the products I've ordered and they're all of excellent quality. The accompanying menu is a nice touch. One small regret or, better still, a suggestion: the number of sachets "découvertes" offered could vary according to the value of the order :) Apart from that, I'm very satisfied

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Acheteur vérifié

Published on 21/07/2021 à 22h43 following a purchase from 14/07/2021

Serious and fast

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Acheteur vérifié

Published on 21/07/2021 à 18h10 following a purchase from 15/07/2021

Perfect delivery, very fast .super site

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Acheteur vérifié

Published on 21/07/2021 à 15h52 following a purchase from 15/07/2021

As always, delighted! Great variety of teas, very fast shipping, and little gifts to test. I recommend them! I discovered Unami through my work where we served their teas, since then I only buy from them. Thank you!!!

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Acheteur vérifié

Published on 20/07/2021 à 16h35 following a purchase from 12/07/2021

As quick and helpful as ever!

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Acheteur vérifié

Published on 20/07/2021 à 14h19 following a purchase from 14/07/2021

Absolutely perfect as always!

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