Orders from UNAMITEA are consistently received quickly and conform precisely to what was expected, with many noting the fast shipping and careful packaging that includes thoughtful touches like free samples. The quality of the teas is frequently highlighted, with customers expressing satisfaction over a wide variety of options including organic selections and specific favorites such as flower foam and Morning Sun green tea. The customer service is described as professional and responsive, with instances where replacements for damaged items were sent promptly.
Orders are always delivered quickly and with great care. Perfect. The site could do with being a little easier to read, with searches for the type of tea or fragrance you like. But overall it's not bad.
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Geoff S.
Rating: 4 out of 5
following a purchase from 02/08/2022
An error in delivery, but quickly rectified.
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Thierry C.
Rating: 4 out of 5
following a purchase from 26/07/2022
Good overall, but it's a shame to receive a 15% discount a few days after ordering 600g of tea.
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PASCAL A.
Rating: 4 out of 5
following a purchase from 17/07/2022
Fast order and delivery as always.
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véronique I.
Rating: 4 out of 5
following a purchase from 23/06/2022
Very good site. I just regret the 1 slightly high shipping costs - which I don't really understand ...
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BEATRICE S.
Rating: 3 out of 5
following a purchase from 27/06/2022
I'm disappointed by one of the 2 teas, which has no scent and a bland taste. Himalayan Emerald Green. Is it really the new harvest?
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Didier E.
Rating: 4 out of 5
following a purchase from 21/05/2022
EXcellent site, large selection of very high quality products, even if sometimes a little expensive for certain grand cru references.
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Estelle B.
Rating: 3 out of 5
following a purchase from 14/05/2022
Fast delivery, with two samples that were very good (the sample of "Black Silk" tea from Thailand was delicious) and a nice message.
But the description of some teas should be reviewed, and I was very disappointed by the quality/price ratio of some products, especially the Darjeeling.
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Marie D.
Rating: 3 out of 5
following a purchase from 15/05/2022
Navigation is not very fluid, and the description of the tea in the mouth is often too succinct.
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NATHALIE D.
Rating: 4 out of 5
following a purchase from 05/05/2022
The site isn't quite up to scratch yet. I had to contact the store to validate my entire order, but it was processed and dispatched very quickly.
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patrick G.
Rating: 4 out of 5
following a purchase from 08/04/2022
Xxxx
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BRICE D.
Rating: 3 out of 5
following a purchase from 04/04/2022
We still need to solve the problem of historical data. Also, not all organic teas are available in the Organic selection.
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Didier S.
Rating: 2 out of 5
following a purchase from 08/04/2022
There's no way to find the product by name.
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Response from UNAMITEA
Hello, we've changed our website to serve you better. We're sorry if you didn't find the search bar symbolized by a magnifying glass on the top right-hand corner of the home page. This function allows you to search for a specific product name, e.g. "Long Jing", as well as a keyword, "ginger", all products containing ginger will be displayed. We hope your next search will be a success. Kind regards UNAMI Customer Service
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Marie C.
Rating: 4 out of 5
following a purchase from 11/03/2022
Delivery charges to foreign destinations were not very clear, but otherwise very fast shipping and good service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/03/2022
The selection of teas on the site is not optimal, and it takes a little experience to define the selection criteria.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/02/2022
Payment problem / basket disappeared / order restarted 3 times / 1 hour of trouble I had already given up in December.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/02/2022
After some problems with the site, I was able to place my order 48 hours later.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2022
It would be nice to have the "composition" of the scented teas offered" I had trouble finding the teas I usually order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/01/2022
satisfied
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2022
On their website they talk about loyalty points...but I haven't seen any!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/01/2022
As for delivery, it's very quick and the parcel wasn't damaged. On the other hand, I had to register again. My previous password was no longer valid... Quid ??
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Response from UNAMITEA
Dear Madam, We apologize for the inconvenience. We have migrated the website and the database import has experienced some problems.
The development team is working to resolve this issue.
Once again, we apologize for any inconvenience this may have caused.
Thank you for your loyalty and support of our business. You can reach us on 03 28 52 43 70. Yours sincerely Jean Benoît BOURREL for UNAMI Maison de Thé
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2022
Good follow-up and, above all, quality products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/12/2021
Very fast shipping.site not always accurate in the catalog.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/12/2021
Searching for the various teas is not always easy: the descriptions and search filters aren't very clear and quickly accessible. What's more, it's impossible to find me in the customer list (even though I'm a customer and have placed several orders). I had to recreate my account. What a mystery!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
Very varied selection and beautifully designed site. Navigation would be more pleasant if you could see the ingredients in the flavored teas at a glance. Thank you.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
The site has recently been redesigned. It's brighter and the pages are clearer. On the other hand, the list of relay points is not always up to date, and I've had to change relay points several times. Once I was contacted by phone to change my relay point.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
It's not always easy to find exactly what you want on the site, but you end up with a little perseverance! On the other hand, I'm sending a message to ask for details about the first flush tea I ordered and I'm waiting for your reply. Thank you. Crdt
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/11/2021
nice and pretty site, it remains to be seen how the order will be sent and received!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
Well customer service is very friendly
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/10/2021
Very nice selection of teas. There's a lot to choose from and it's not easy to find your way around for a novice. The teas we receive are excellent.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/10/2021
I HAD TO CALL THE STORE TO ORDER THE DESIRED PACKAGING, HAVE IT DELIVERED TO A RELAY POINT AND UPDATE MY LOYALTY POINTS.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/09/2021
No indication that my order is ready for collection at the store!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/09/2021
It turned out to be impossible to order 600gr of tea, too bad. I had to place two orders, one for 500g and one for 100g, which complicated the delivery (I got the brushes tangled) and half the order, which I wanted to send to my daughter in Paris, was waiting for me at the Lille store.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
No particular problem
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/08/2021
Order not collected in time tea sommelier not pleasant to the device when I called and blaming everything on the customer, in short as great the first time as here I would not order from you,
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Response from UNAMITEA
Dear Sir, You have been informed by telephone of the longer delay in processing your order due to a current restocking. You agreed to wait for shipment on Thursday. The parcel was received by the postal service on Friday and delivered on Monday, as explained to you on the phone when you called. While we are fully responsible for our selection, the quality of our products and our ability to advise our customers, we cannot control postal delays, which can sometimes be longer. Our tea sommelier explained this to you in a factual manner and apologized for the longer delay. If this does not satisfy you, we apologize. You are of course free to source your tea wherever you wish.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2021
Large selection of teas and infusions
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/08/2021
no thanks
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/07/2021
Too bad you can't pay withbancontact
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/05/2021
Some I liked better than others, which seemed too light for my taste.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/05/2021
I had ordered a ROIBOOS Cacao box (visual on screen) and in the end the person received this tea in a bag!
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