Orders from UNAMITEA are consistently received quickly and conform precisely to what was expected, with many noting the fast shipping and careful packaging that includes thoughtful touches like free samples. The quality of the teas is frequently highlighted, with customers expressing satisfaction over a wide variety of options including organic selections and specific favorites such as flower foam and Morning Sun green tea. The customer service is described as professional and responsive, with instances where replacements for damaged items were sent promptly.
Great responsiveness in these difficult times. I won't give them a 5, because even though they were good, I wasn't entirely won over by the teas, which I found better elsewhere.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/03/2020
Rich in choice and information.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
I'm finding my way around, but there are still bits of text in another language.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/04/2020
Very good, fast, efficient and a little note with samples!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/04/2020
Navigation is slow because of the beautiful images and especially in these times of Internet saturation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
The products are well packaged. On the other hand, shipping costs are really expensive...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/04/2020
Powdery tea, end of box?
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/04/2020
Good, friendly and dynamic team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
Excellent site for ordering, selection, order tracking... Only drawback: on the page where the list of products is displayed, only the price is indicated, not the quantity, so that when you look at the information sheet for a particular tea, you're sometimes surprised: the advertised price is for 10gr, 20gr, 50gr...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/03/2020
A little problem with the name search,
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
Disappointed not to be able to use our loyalty card like in the store to enjoy the benefits of our purchases.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Good distinction between thees
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Hello, Your site is very well designed, the explanations concerning the different products are very informative, nevertheless the exact compositions are missing on most of your products.
Thank you for sending this order under such circumstances and I wish you all the best!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2020
Delivery delayed due to route error
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/03/2020
I think it could be improved. Introducing customers to different tastes
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/03/2020
I had to enter the names of the teas because scrolling through the images was too tedious.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/03/2020
I had a little trouble finding my way around the site, but other than that, no problems.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/03/2020
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/03/2020
Excellent quality but very expensive in terms of quantity/price.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2020
always a delight!!! :-)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/02/2020
I had a problem connecting but I finally phoned.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/01/2020
Great product, as described. Speed of execution. Interesting choice.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/12/2019
They made a mistake in the order. I'm asked to come to the store to make an exchange. That's fine, but I don't really have time to or my online order. Not happy with the after-sales service.
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Response from UNAMITEA
Following the preparation error, we sent back the missing product and offered the product sent in error. Preparation errors do happen, and we try to respond satisfactorily for the customer as quickly as possible.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
The site is very clear, right from the home page, which also invites you to browse the site's various topics. The store offers an interesting range of teas at a variety of prices, which is a good way to get to grips with new types of tea. The description of the teas is rather complete, with the context of cultivation/picking/processing and taste characteristics clearly described.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Very nice, too bad I couldn't find a place to mention that I have a loyalty card to add my points. Happy holidays!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2019
I didn't ask for mate palajito soft but classic, otherwise correct order time and price.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
Not very easy to enter an address
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2019
The site explains the tea well. On delivery there was an error in the dosage of one of the teas.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2019
Smooth navigation. Well-described products. Fast ordering. Samples in my parcel! R-A-V-I-E !!!!
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