Customer reviews of UNAMITEA

9,7 /10

Based on 2 152 published reviews

5 1 956 91% 4 135 6% 3 41 2% 2 13 1% 1 7 0%

Summary of reviews

Orders from UNAMITEA are consistently received quickly and conform precisely to what was expected, with many noting the fast shipping and careful packaging that includes thoughtful touches like free samples. The quality of the teas is frequently highlighted, with customers expressing satisfaction over a wide variety of options including organic selections and specific favorites such as flower foam and Morning Sun green tea. The customer service is described as professional and responsive, with instances where replacements for damaged items were sent promptly.

Reviews 3, 4 and 5 stars

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PASCAL P.

Published on 30/05/2023 à 08h36 following a purchase from 22/05/2023

No complaints

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philippe G.

Published on 28/05/2023 à 16h57 following a purchase from 19/05/2023

Perfect, but I thought there was no surcharge once you reached a certain amount.

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Huguette D.

Published on 28/05/2023 à 16h54 following a purchase from 22/05/2023

Easy order for a very fast delivery, the tea suits me. A kind word with the invoice. Thank you very much!

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Mauro P.

Published on 28/05/2023 à 10h44 following a purchase from 18/05/2023

I've been shopping at this store for years now. Unfortunately it is no longer in Brussels. I love shiro bocha. Hoji Kukicha's package was leaking from underneath. I put some adhesive tape to solve the problem. The prices are right and the quality are often really good.

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pierrette B.

Published on 26/05/2023 à 13h45 following a purchase from 22/05/2023

Perfect: the quality of the teas, the speed of delivery, the care taken with the parcel! We're still loyal to you!

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Florence A.

Published on 25/05/2023 à 18h41 following a purchase from 20/05/2023

I would like to know why my orders, which used to be delivered free of charge to my home, are now delivered to a relay point.

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anne L.

Published on 24/05/2023 à 21h33 following a purchase from 16/05/2023

good commercial feedback and correct delivery times.

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Nathalie V.

Published on 24/05/2023 à 15h42 following a purchase from 19/05/2023

The products arrived in good condition. The small samples are great. It gives you the opportunity to discover other products.

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Philippe D.

Published on 18/05/2023 à 07h29 following a purchase from 10/05/2023

Very good as always.

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Thierry B.

Published on 17/05/2023 à 10h20 following a purchase from 05/05/2023

It's easy to find what you're looking for. Good choice of products. Never disappointed.

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Clémence G.

Published on 14/05/2023 à 23h21 following a purchase from 07/05/2023

Order received promptly with a little surprise - perfect!

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Delphine L.

Published on 12/05/2023 à 18h02 following a purchase from 25/04/2023

Very good.

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Delphine L.

Published on 12/05/2023 à 16h45 following a purchase from 23/04/2023

Very good Japanese teas.
I recommend

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Liselle G.

Published on 12/05/2023 à 15h43 following a purchase from 21/04/2023

Comfortable navigation, informative site, excellent prices. Easy ordering, well-communicated seller, fast delivery. Product conforms to specifications and is well packaged.

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Francis B.

Published on 12/05/2023 à 15h21 following a purchase from 02/05/2023

Top service and product quality

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Céline S.

Published on 12/05/2023 à 14h33 following a purchase from 07/05/2023

Very good communication. Fast delivery (2 days). Extraordinary product quality.

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Francoise M.

Published on 12/05/2023 à 13h42 following a purchase from 03/05/2023

Very satisfied

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Sophie M.

Published on 11/05/2023 à 17h39 following a purchase from 03/05/2023

best tea dispenser!!!

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Aurélia C.

Published on 10/05/2023 à 13h01 following a purchase from 04/05/2023

Very serious site, quality teas and super mega fast delivery (I didn't expect so much!). Thank you very much for your professionalism.

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Katia V.

Published on 09/05/2023 à 10h01 following a purchase from 25/04/2023

Perfect

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ELODIE F.

Published on 08/05/2023 à 17h56 following a purchase from 01/05/2023

Just perfect!

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Natalia T.

Published on 08/05/2023 à 11h14 following a purchase from 03/05/2023

Fast delivery, quality products, 2 samples enclosed. I recommend the unamitea.com website and products.

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Sabine H.

Published on 07/05/2023 à 20h42 following a purchase from 28/04/2023

I'd like the ingredients of flavored teas to appear without having to click on ingredients.

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Sylvie D.

Published on 07/05/2023 à 17h43 following a purchase from 02/05/2023

Good reception and very good products

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anne V.

Published on 02/05/2023 à 14h29 following a purchase from 17/04/2023

perfect

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Anne V.

Published on 02/05/2023 à 08h53 following a purchase from 19/04/2023

Very good quality teas!

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Christopher G.

Published on 30/04/2023 à 21h51 following a purchase from 21/04/2023

Annoying delivery problem: last-minute change of drop-off location.

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Katia A.

Published on 30/04/2023 à 12h30 following a purchase from 22/04/2023

easier than getting to Uccle or Lille

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Adelaide C.

Published on 29/04/2023 à 23h02 following a purchase from 23/04/2023

Perfect and fast delivery.

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Marianne D.

Published on 29/04/2023 à 07h23 following a purchase from 21/04/2023

Perfect

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CLAIRE B.

Published on 28/04/2023 à 17h16 following a purchase from 20/04/2023

Great tea!

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Cédric L.

Published on 27/04/2023 à 14h47 following a purchase from 12/04/2023

I found the infusion time and temperature indications to be really of an indicative nature. They should only be used as a starting point (at least for my selection of teas) for fine-tuning your preparation, but once you've got them right, they're all very good. You just need to learn how to prepare tea, not just follow a label (and for that, there are plenty of resources on the web).
The samples were also greatly appreciated, especially the Cao Bo yellow tea, a type of tea previously unknown to me, which is a very good discovery.
I'm amazed at the huge difference between Unami's Grand Yunnan Imperial and that of Le Palais des Thés, in fact, they're totally different, Unami's leaning towards floral, light, high-pitched top notes (musical parallel), while Le Palais des Thé's is on honey, body, maybe a hint of smokiness, taba, in the medium/low medium register (still with the musical parallel), in short, not at all the same thing.
As for the website, it could do with the addition of product availability information on the thumbnails, to avoid frustrating and time-consuming navigation from out-of-stock product to out-of-stock product (hence the missing star).

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Chantal D.

Published on 26/04/2023 à 14h08 following a purchase from 18/04/2023

High quality, efficient (so fast delivery). Thanks also for the two free samples, which allow you to discover new flavors.

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Isabelle G.

Published on 26/04/2023 à 12h22 following a purchase from 04/04/2023

I ordered a gift for a friend. The person I spoke to on the phone not only helped me choose, but also passed on the message so that the package would be delivered to the right place and that the recipient, for whom it was a surprise, would be there to receive it. Everything went smoothly. The gift hit the spot!

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LAURENCE H.

Published on 20/04/2023 à 14h59 following a purchase from 14/04/2023

Always the same efficiency as in Uccle...quality, speed of dispatch and security with packaging worthy of the name. Thank you

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Pauline B.

Published on 20/04/2023 à 11h53 following a purchase from 03/04/2023

Always delighted with my orders, the samples offered! And the quality of the teas!

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Frederic D.

Published on 17/04/2023 à 11h09 following a purchase from 11/04/2023

Excellent, serious and very professional site

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Elisabeth K.

Published on 16/04/2023 à 13h39 following a purchase from 11/04/2023

Perfectly executed order.

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Mélanie L.

Published on 15/04/2023 à 17h48 following a purchase from 07/04/2023

Fast and careful delivery.
Fabulous samples offered for great discoveries! Thank you.

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Anne-Sophie N.

Published on 12/04/2023 à 18h40 following a purchase from 31/03/2023

Top service!
First order in a long series

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