Customer reviews of UNAMITEA

I'd like to find information more easily on the composition of the teas. You have to go to the card and scroll. And sometimes you don't know which fruits are in the tea, for example. On the list page, the photos are too big compared to the description, and I always had to go to the product sheet to get more info and put it in the basket. I would have liked to filter more finely (e.g. Japanese green teas, in 100g). Because there are too many pages to go through. You tend to get exhausted and choose only the teas on the first 2 pages. there should be a filter for "daily teas" and "exceptional teas" maybe too. because they're presented in the same way, but don't have the same impact on the wallet ;-) To find out the weight, you also have to click on the product sheet, I think.
Note that I placed my order on my cell phone.
I'd like to see a shopping cart icon to make it easier to understand. Discover" and "order" it's not clear enough.
Otherwise, I love your teas! And I really appreciated the personalized message in my order.

Very fast service and quality tea!

Delivery is fast, but the keyword search is not very efficient.

Even if it's not always easy for me to choose my tea from a distance, I find that the site is well organized and the descriptions are very helpful in figuring out the flavor.

Very easy and pleasant navigation

satisfied with the products, easy to order and fast delivery.

A wide variety of teas, but many unavailable

1°) I ordered on the internet because the Lille store was closed ... and I wasn't delivered before it reopened ... please - if possible - indicate this for future years. 2°) To order, the site isn't very user-friendly. When you order several scented green teas, each time you have to go through the various tree structures again, whereas it would be simpler if when you validate the purchase of a tea you stayed where you were before validating. Thank you for reading.

Perfect Order... Receotion ... Perfect taste

Fast delivery. Site navigation to be improved.

Very good.

Super fast delivery. I felt like I was opening a treasure chest when I discovered my teas and samples. The teas are well classified on the site, but there's no description of the flavor of the teas, because when you buy online you can't smell them and therefore can't predict the taste.

The site is very well designed. However, the iced tea category no longer exists, so it's hard to find a tea that can be drunk cold.

I made an initial order of 7 items, from mid-range to very high-end, and I must say I was satisfied. UNAMI offers a wide range of very specific choices, but only for enlightened connoisseurs. The teas are of the highest quality, and of the 7, only one really disappointed me. The prices are obviously in line with them, which is in my opinion the only weak point. It's not a big brand with a high volume of sales, so the prices are affected. In terms of quality, they're on the same level as Mariage frère, but they're more specific and more restrictive in their choice. They are better in terms of quality than Le Palais des Thés, but also more expensive. Delivery went smoothly and they gave me three free samples of very fine quality. I had to wait 6 days because one of the products was out of stock. In conclusion, I'd recommend this shop for the enlightened connoisseur, as beginners risk getting lost and not fully enjoying these often exceptional but expensive teas.

Very efficient. Quality products.

A standardized price/weight indication for all teas would make it easier to read. Very good, great choice and quality.

Clear and precise, interesting descriptions of the teas

Surprised not to find Pekoé orange tea on your site! Otherwise, very good, order delivered very quickly, everything ok!

Gift (code Maman) was not in the coli we received.

Thank you for this quick order and again for the little note that accompanied it.

Given the importance of the choice, it would be interesting to have a help in qq questions to guide the customers towards what corresponds to them most.
I usually go to the store to buy tea. I never get any little gifts....but when I ordered on your site, I got 2 samples. That's really nice! stores should take a leaf out of your book....or I'll only buy from your site :)

To preserve teas better, the bags containing them should be less porous.

Very clear site, with a precise description of the blends available. Great responsiveness from the merchant.

Very good

Very good very clear

Clear, but I'd like more information on the terroir of the teas ordered.

Practical site.

Sorting by price doesn't take packaging into account... so a classification by price range would be very useful. And maybe also a filter on available products. Thanks a lot!

Great responsiveness in these difficult times. I won't give them a 5, because even though they were good, I wasn't entirely won over by the teas, which I found better elsewhere.

Rich in choice and information.

I'm finding my way around, but there are still bits of text in another language.

Very good, fast, efficient and a little note with samples!

Navigation is slow because of the beautiful images and especially in these times of Internet saturation.

The products are well packaged. On the other hand, shipping costs are really expensive...

Powdery tea, end of box?

Good, friendly and dynamic team

Excellent site for ordering, selection, order tracking... Only drawback: on the page where the list of products is displayed, only the price is indicated, not the quantity, so that when you look at the information sheet for a particular tea, you're sometimes surprised: the advertised price is for 10gr, 20gr, 50gr...

A little problem with the name search,

Disappointed not to be able to use our loyalty card like in the store to enjoy the benefits of our purchases.

Good distinction between thees