Customer reviews of UNAMITEA

I waited 3 weeks for a tea ordered at the beginning of August. Why offer a tea that you cannot ship due to holidays???

Excellent quality of service and very fine selection of original teas. Big disappointment with the finesse of the products though, quality just right. Maybe bad choices? I'll try again before I have a definitive opinion.

Delivery times are not at all as advertised.

The parcel was damaged but the inside was in good condition.

I am very satisfied (as usual) with UNAMI teas, which are exceptional! My order met my expectations (and I even had the joy of discovering 2 samples of tea and rooibos to discover). My problem is with the delivery and the carrier: I received a delivery confirmation e-mail from the DHARM PAL pickup relay (super unpleasant, by the way) on 23/01 and the parcel must be picked up before 27/01...that doesn't leave me much time flexibility...10 days minimum seems preferable to me.

When you don't know the names of the products, it's hard to find your way around.

Delivery times and product quality were perfect BUT I ordered a 30gr infusion from Butterfly, on the photo there was a box which interested me but which was not sent. After a telephone conversation, I was told that it was only sent with 60g orders, which did not match the photo of my order. For me, this is misleading advertising. I hope to receive this box, in which case I'll change my mind.

I would like to know why my orders, which used to be delivered free of charge to my home, are now delivered to a relay point.

I'd like the ingredients of flavored teas to appear without having to click on ingredients.

Annoying delivery problem: last-minute change of drop-off location.

Shipping billing bug

Always quality teas. Please note that two bags were missing from my last order.

Error in a tea ordered but not delivered. Immediate rectification without any discussion after reporting it. Very professional. Thank you

ok for delivery but the 2 teas are insipid, lacking taste.

Very good except for the cocoa rooibos without the box, the others being presented in bulk?

your delivery by colissimo is not great. i finally had to go to the post office to pick up the parcel.

I'm disappointed by one of the 2 teas, which has no scent and a bland taste. Himalayan Emerald Green. Is it really the new harvest?

Fast delivery, with two samples that were very good (the sample of "Black Silk" tea from Thailand was delicious) and a nice message.
But the description of some teas should be reviewed, and I was very disappointed by the quality/price ratio of some products, especially the Darjeeling.

Navigation is not very fluid, and the description of the tea in the mouth is often too succinct.

We still need to solve the problem of historical data. Also, not all organic teas are available in the Organic selection.

Payment problem / basket disappeared / order restarted 3 times / 1 hour of trouble I had already given up in December.

It would be nice to have the "composition" of the scented teas offered" I had trouble finding the teas I usually order.

On their website they talk about loyalty points...but I haven't seen any!

Searching for the various teas is not always easy: the descriptions and search filters aren't very clear and quickly accessible. What's more, it's impossible to find me in the customer list (even though I'm a customer and have placed several orders). I had to recreate my account. What a mystery!

It's not always easy to find exactly what you want on the site, but you end up with a little perseverance! On the other hand, I'm sending a message to ask for details about the first flush tea I ordered and I'm waiting for your reply. Thank you. Crdt

I HAD TO CALL THE STORE TO ORDER THE DESIRED PACKAGING, HAVE IT DELIVERED TO A RELAY POINT AND UPDATE MY LOYALTY POINTS.

No indication that my order is ready for collection at the store!

It turned out to be impossible to order 600gr of tea, too bad. I had to place two orders, one for 500g and one for 100g, which complicated the delivery (I got the brushes tangled) and half the order, which I wanted to send to my daughter in Paris, was waiting for me at the Lille store.

I had ordered a ROIBOOS Cacao box (visual on screen) and in the end the person received this tea in a bag!

The package I received was damaged. It was dented on one side. You'll have to report this to the carrier.

We've already ordered several times and in principle it works very well. Sometimes the card payment didn't work, so the transfer via my bank takes a little longer and isn't so convenient. Last time I had a promotion code 'THANK YOU' for a red metal box (before 30/4) but each time I wrote the code, the system suggested I put it in the next step. In the end, the box didn't arrive with my order.

Perfect. Fast and easy ordering

There were no samples

I'd like to find information more easily on the composition of the teas. You have to go to the card and scroll. And sometimes you don't know which fruits are in the tea, for example. On the list page, the photos are too big compared to the description, and I always had to go to the product sheet to get more info and put it in the basket. I would have liked to filter more finely (e.g. Japanese green teas, in 100g). Because there are too many pages to go through. You tend to get exhausted and choose only the teas on the first 2 pages. there should be a filter for "daily teas" and "exceptional teas" maybe too. because they're presented in the same way, but don't have the same impact on the wallet ;-) To find out the weight, you also have to click on the product sheet, I think.
Note that I placed my order on my cell phone.
I'd like to see a shopping cart icon to make it easier to understand. Discover" and "order" it's not clear enough.
Otherwise, I love your teas! And I really appreciated the personalized message in my order.

1°) I ordered on the internet because the Lille store was closed ... and I wasn't delivered before it reopened ... please - if possible - indicate this for future years. 2°) To order, the site isn't very user-friendly. When you order several scented green teas, each time you have to go through the various tree structures again, whereas it would be simpler if when you validate the purchase of a tea you stayed where you were before validating. Thank you for reading.

Gift (code Maman) was not in the coli we received.

Powdery tea, end of box?

A little problem with the name search,

Delivery delayed due to route error

I think it could be improved. Introducing customers to different tastes