Orders from UNAMITEA are consistently received quickly and conform precisely to what was expected, with many noting the fast shipping and careful packaging that includes thoughtful touches like free samples. The quality of the teas is frequently highlighted, with customers expressing satisfaction over a wide variety of options including organic selections and specific favorites such as flower foam and Morning Sun green tea. The customer service is described as professional and responsive, with instances where replacements for damaged items were sent promptly.
Unami is definitely an excellent company. Orders always arrive in Brussels promptly and in perfect condition. As for teas, I recently discovered a Japanese smoky red: the "Shimada Smoky", which I love! The "Strong Breakfast" is perfect for breakfast with a British whip. And for a really good ordinary sencha, I highly recommend the "Morimoto".
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Response from UNAMITEA
Thank you very much for your feedback, Renaud! We're delighted that you liked our products and that they arrived in Brussels so quickly and in perfect condition. We hope you will continue to enjoy our teas and we look forward to seeing you soon!
The UNAMI team
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Dominique H.
Rating: 4 out of 5
following a purchase from 18/08/2023
Correct. Just package a little crushed in a corner
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Response from UNAMITEA
Thank you Dominique for your comment. We take your opinion very seriously and do our utmost to ensure the quality of the products we deliver. Thank you for allowing us to improve our service.
The UNAMI team
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Hugues B.
Rating: 4 out of 5
following a purchase from 06/08/2023
Very good
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Response from UNAMITEA
Thank you Hugues for your positive review! We're glad you like our site!
The UNAMI team
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Lucie V.
Rating: 5 out of 5
following a purchase from 15/08/2023
Simple and efficient
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Response from UNAMITEA
Thank you for your positive review, Lucie! We're delighted you enjoyed our website.
The UNAMI team
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Fanny G.
Rating: 5 out of 5
following a purchase from 19/08/2023
Very effective, the tea had overflowed a little in the package and I received a new package directly as compensation.
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JOE C.
Rating: 4 out of 5
following a purchase from 24/08/2023
The fact that payment by card doesn't seem to work and you have to pay by bank transfer.
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Anne S.
Rating: 5 out of 5
following a purchase from 21/08/2023
Very good
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FRANCOISE C.
Rating: 5 out of 5
following a purchase from 15/08/2023
Fast delivery. Good packaging. Very good. Thank you
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Sabrina L.
Rating: 5 out of 5
following a purchase from 15/08/2023
Very well packaged order received in perfect condition. A delight to taste.
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Valérie L.
Rating: 5 out of 5
following a purchase from 16/08/2023
I was sad to see this store close down in Brussels, but the ordering system is so simple and efficient that I can easily find my way around. I find quality teas that I can't find anywhere else, and the samples I receive are always very well targeted. I'll still go to the Lille boutique from time to time to benefit from the owner's good advice.
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François R.
Rating: 5 out of 5
following a purchase from 25/08/2023
No worries as usual thanks
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Leo G.
Rating: 4 out of 5
following a purchase from 16/08/2023
I don't let myself comment!
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Katia V.
Rating: 5 out of 5
following a purchase from 10/08/2023
Beautiful, nothing to say...
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Patrice D.
Rating: 5 out of 5
following a purchase from 21/08/2023
The little extra: a handwritten welcome note!
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Béatrice B.
Rating: 5 out of 5
following a purchase from 18/08/2023
Top delivery. Delivery time and choice of location. A word of attention appreciated.
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DAvid G.
Rating: 5 out of 5
following a purchase from 08/08/2023
Impeccable parcel delivered on time.
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Thomas L.
Rating: 4 out of 5
following a purchase from 11/08/2023
Everything is clear and correct
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Jennifer S.
Rating: 5 out of 5
following a purchase from 29/07/2023
Ultra fast and quality tea. It's been my go-to store for years.
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Marie France L.
Rating: 5 out of 5
following a purchase from 02/08/2023
Perfect, I was a customer in Brussels and I'm delighted to be able to order online.
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philippe L.
Rating: 4 out of 5
following a purchase from 01/08/2023
Overall, a very nice site. Main criticism: the complexity of the site with too many categories to consider!
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Olivia C.
Rating: 5 out of 5
following a purchase from 29/07/2023
I left Lille for the Côte d'Or, but remain loyal to Unami despite the distance, so go with confidence.
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Catherine D.
Rating: 5 out of 5
following a purchase from 25/07/2023
Very satisfied with this site, impeccable service at all levels.
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NATHALIE D.
Rating: 5 out of 5
following a purchase from 26/07/2023
Simple and very fast...the site has really improved.
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Louis K.
Rating: 5 out of 5
following a purchase from 01/08/2023
Perfect as usual
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Marie France L.
Rating: 5 out of 5
following a purchase from 19/07/2023
Perfect as I am very used to the Brussels store I am delighted to be able to order online fast delivery
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Laetitia L.
Rating: 5 out of 5
following a purchase from 31/07/2023
Well-designed site
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Yardenah P.
Rating: 5 out of 5
following a purchase from 26/07/2023
Excellent, the precious teas were very well packaged and protected for transport. The promised 2 samples were also included. Many thanks to the Unami team.
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Marie-Cécile P.
Rating: 5 out of 5
following a purchase from 25/07/2023
Fast delivery, careful packaging, excellent teas.
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Michèle F.
Rating: 5 out of 5
following a purchase from 21/07/2023
Very good site, quality products. Helpful and efficient staff.
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Jerome C.
Rating: 5 out of 5
following a purchase from 21/07/2023
Very clear and pleasant site. Good presentation of products. We knew the store in Belgium and are pleased to find this brand by mail order.
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Anne D.
Rating: 4 out of 5
following a purchase from 17/07/2023
The black star is due to the delivery man
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Gérard D.
Rating: 5 out of 5
following a purchase from 24/07/2023
I regret the increase in the order amount to obtain free shipping.
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Fabienne A.
Rating: 5 out of 5
following a purchase from 22/07/2023
Everything is just perfect! The site is very pretty and well-documented, and delivery is very fast and careful, with little bags of discoveries that I always look forward to!
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annick V.
Rating: 5 out of 5
following a purchase from 25/07/2023
Received 48 hours after ordering
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Eric H.
Rating: 5 out of 5
following a purchase from 23/07/2023
Very good service and top quality
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ANNALISA B.
Rating: 5 out of 5
following a purchase from 19/07/2023
top!
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LOIC G.
Rating: 5 out of 5
following a purchase from 25/07/2023
Very quick preparation, detailed website to help you make your choice
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Alix M.
Rating: 5 out of 5
following a purchase from 11/07/2023
Order received promptly, very well presented! The tea I tasted was delicious.
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Sylvie F.
Rating: 5 out of 5
following a purchase from 18/07/2023
Faithful to the house. Exceptional quality of the different vintages. Presented with such exact precision!
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Irène T.
Rating: 5 out of 5
following a purchase from 15/07/2023
One note is enough. This constant demand for ratings is tiresome, when there's nothing special to report.
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