Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.
First order and here I am receiving someone else's order...! On the package my address but inside it's the invoice and items of another person. To date I am waiting for a response after sending proof by email, my order being higher I am waiting either for a package to be sent to me again or a refund... Package sent late and not the right order... avoid!!!
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Guillaume K.
Rating: 1 out of 5
following a purchase from 15/01/2025
A scammer reselling expired products!
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Boubakar A.
Rating: 1 out of 5
following a purchase from 04/01/2025
I never leave reviews but this time I have to, great choice of products and correct delivery, however the discount vouchers and little gifts that you get with competitors do not exist at Unicorn, I am a customer with them and I have never received anything from them, not even a small thing to keep the customer, and they will tell you we are the cheapest on the net blah blah blah, I will never order from them after several orders!!! Be warned!
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Fabrice F.
Rating: 1 out of 5
following a purchase from 24/12/2024
Fast delivery.
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Rémy V.
Rating: 1 out of 5
following a purchase from 27/12/2024
Disaster, the liquid bottles do not open, I have sent emails and tried to contact them, zero response, nonexistent customer service, pay more but go elsewhere really
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Carine F.
Rating: 1 out of 5
following a purchase from 12/10/2024
I have never received my order
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Response from Unicorn Vape
Hello, Indeed, your order from last month was lost by the Post and we have refunded it. I don't know why you are now going back on your previous orders to leave negative comments - how can we assist you? Best regards and happy vaping, Bastien Unicorn Vape
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Carine F.
Rating: 1 out of 5
following a purchase from 13/10/2024
No taste
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Patrick A.
Rating: 1 out of 5
following a purchase from 03/11/2024
Since this website wants a review so badly that they are sending me an email about it, here you go, enjoy: Orders from here usually take 4-5 days to reach me. It has now been over a week and I have:
- no package
- no tracking number
- no reply from support
Absolutely terrible and unacceptable.
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Response from Unicorn Vape
Your package was shipped, tracking number was sent by e-mail, your package arrived at the pickup point, you contacted support and we answered to confirm your tracking number. You might be overreacting a bit, and also should check your spam folder
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Carine F.
Rating: 1 out of 5
following a purchase from 16/10/2024
No taste
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Sandra B.
Rating: 1 out of 5
following a purchase from 21/10/2024
Very good site
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Michel D.
Rating: 1 out of 5
following a purchase from 27/09/2024
The taste is caramel and not vanilla and strawberry, it tastes neither like vanilla nor strawberry which is totally nonexistent.
I ordered vanilla strawberry and received caramel despite the correct labeling.
However, fast delivery and friendly service.
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Julien S.
Rating: 1 out of 5
following a purchase from 26/09/2024
I did not receive everything... and I have no responses to my contact attempt.
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Wim T.
Rating: 1 out of 5
following a purchase from 22/09/2024
The liquids were all expired and therefore tasteless, I contacted Unicorn Vape and I never got a response.
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Response from Unicorn Vape
Hello, We have not received any message from you, can you contact us directly at [email protected]? We do not sell expired liquids. Thank you! Best regards and happy vaping, Bastien Unicorn Vape
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Eric T.
Rating: 1 out of 5
following a purchase from 14/09/2024
Size way too small, at least 2 sizes
Customer service for returning products does not respond to emails.
Not serious
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Response from Unicorn Vape
Hello, I am not sure I understand? You ordered a liquid, I do not know what
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Eric C.
Rating: 1 out of 5
following a purchase from 10/09/2024
size too small
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Anna M.
Rating: 1 out of 5
following a purchase from 11/09/2024
corresponds to? And we have not received any message from you? You can contact us directly at [email protected] Best regards and happy vaping, Bastien Unicorn Vape
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Response from Unicorn Vape
Terrible delivery
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Anna M.
Rating: 1 out of 5
following a purchase from 05/09/2024
One word, the site to avoid, orders are not sent, as for customer service there is no one, if you ever contact them they will completely delete your account, at best they will tell you to go see elsewhere, imagine the worst....!!!!!!!!
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Response from Unicorn Vape
Hello, Your orders could not be delivered due to an address problem. The Post could not find your address. They were returned to us, and we have processed the refund for them. We have responded to each of your messages, but since they were rude and insulting, we have decided, respectfully, not to keep you as a customer. This is the second negative comment you leave on our page, and at this stage, I do not quite understand the purpose of your approach. Best regards.
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Thomas B.
Rating: 1 out of 5
following a purchase from 02/09/2024
Zero customer service nonexistent, I placed two orders in one week worth 60E that I have not received, contacting them is impossible, they respond to the automatically generated emails with no solution proposed, no one in front in case of a problem, I strongly advise against, in any case for me it's over, I will never come back
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Marc G.
Rating: 1 out of 5
following a purchase from 03/09/2024
Hello, We have responded to each of your messages within 24 hours. Your order could not be delivered because the Post indicates that the address is incorrect. We communicated this information to you, and indicated that we would contact you to confirm the delivery address as soon as the order returns to us. Best regards, Bastien Unicorn Vape
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Response from Unicorn Vape
Hello, We have not received any message from you, you can contact our customer service directly at [email protected] Best regards and happy vaping, Bastien Unicorn Vape
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Quentin S.
Rating: 1 out of 5
following a purchase from 29/08/2024
I am not satisfied, I received my package much later than the announced date, and it was also incomplete
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Anthony C.
Rating: 1 out of 5
following a purchase from 27/08/2024
But in the first two orders, the e-liquids had great flavors (gourmet), but the last two orders were very disappointing, almost no taste or sweetness, I will not order e-liquids from the unicorn range again
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Sabrina B.
Rating: 1 out of 5
following a purchase from 22/08/2024
Still not delivered after 12 days
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Houssem Eddine B.
Rating: 1 out of 5
following a purchase from 30/07/2024
Zero taste, terrible product
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Omar M.
Rating: 1 out of 5
following a purchase from 20/07/2024
I did not receive the nicotine boosters, I tried to contact you but I could not find how to reach you
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Anthony L.
Rating: 1 out of 5
following a purchase from 22/07/2024
Hello,
There was an error with my order.
I sent an email but I still have no response.
Maybe with a negative review someone will respond to me
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Response from Unicorn Vape
Hello, We have responded to all your messages and resent the missing product. Please check your spam! Best regards and happy vaping, Bastien Unicorn Vape
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Mohamed Taher L.
Rating: 1 out of 5
following a purchase from 11/06/2024
I did not receive my order, either you refund me or I will file a complaint
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Lucas A.
Rating: 1 out of 5
following a purchase from 12/06/2024
Incomplete order as usual and I am told that I am the one scamming
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Yanis S.
Rating: 1 out of 5
following a purchase from 07/06/2024
The taste has unfortunately disappeared, only 100ml left out of the 200ml ordered
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Pierre M.
Rating: 1 out of 5
following a purchase from 29/05/2024
It has been almost a week since I placed my order but I still have not received anything. Very disappointed.
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Sylvain G.
Rating: 1 out of 5
following a purchase from 29/05/2024
Normally my orders go well but now I am desperately waiting for my order for 5 days
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Fabrice F.
Rating: 1 out of 5
following a purchase from 15/05/2024
Low-quality products, I ordered 4 liquids that I threw in the trash
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Response from Unicorn Vape
Hello, You ordered four liquids from four different brands from different manufacturers, some of which are among the most reputable in the country. If you find them all to be 'low quality', it probably comes from an issue with your use of these liquids or your equipment: do not hesitate to contact us if you need assistance! Best regards and happy vaping, Bastien Unicorn Vape
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Omar M.
Rating: 1 out of 5
following a purchase from 05/05/2024
I ordered my liquid just because it was marked delivery in 72h and guess what, I still have not received my liquid until now, not to mention the customer service that never responded to me
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Maximilien L.
Rating: 1 out of 5
following a purchase from 03/05/2024
Hello, I did receive the order on time. At this level, everything is perfect. That said, in terms of taste compared to the juice I ordered, it does not match the reviews at all. They are really not good, in terms of smell everything is fine but in terms of taste, it is a real disaster, I really had no luck with my first order
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Response from Unicorn Vape
Hello Maximilien, You ordered four liquids from four different brands, some of which are among the most reputable liquids in France for years. I am sorry to hear that none are to your taste, but given the variety of products ordered, it must be either your equipment or your personal preferences. Do not hesitate to contact our customer service if you need assistance on how to use these products. Best regards and happy vaping, Bastien Unicorn Vape
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Roger R.
Rating: 1 out of 5
following a purchase from 01/05/2024
never received a response to my second to last order !!!!!!!!
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Melanie D.
Rating: 1 out of 5
following a purchase from 30/04/2024
I am very disappointed, I placed an order on April 30 and my order was only shipped on May 6 to be received on May 11..
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Walter M.
Rating: 1 out of 5
following a purchase from 29/04/2024
Still have not received my order
They are treating me like a fool and I do not like that at all
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Houssem Eddine B.
Rating: 1 out of 5
following a purchase from 08/04/2024
007 (Strawberry)+(Pie)
Very disappointed
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Adham-Jean O.
Rating: 1 out of 5
following a purchase from 10/03/2024
I ordered 3 weeks ago! They didn't write my address correctly so the package was automatically returned by the post! Since then, 4 emails and no response and no other ways to contact them! Don't buy there, they don't take responsibility in case of a problem, they don't even bother to respond to you! I lost 30 euros (or rather they took it from me) but they lost a customer and I won't give them good publicity! Run away!!!!
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Response from Unicorn Vape
Hello, Your package was returned to us because the address is incomplete (we did not 'write it wrong', no one writes your address, it is printed automatically and is exactly what you provided at the time of the order). We have responded to all your messages in less than 24 hours, and have tried to contact you upon the return of your package. If you do not receive our messages, please check your spam folder. We are waiting for your complete address to resend the package. Best regards and happy vaping, Bastien Unicorn Vape
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Frederic B.
Rating: 1 out of 5
following a purchase from 15/03/2024
Awaiting processing of my complaint
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Samir A.
Rating: 1 out of 5
following a purchase from 05/03/2024
After-sales service = 0 Disgraceful
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